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**Absolutely Horrible Experience – Threatened Over Ketchup and Mayo** I have never written a review on TripAdvisor but after what I experienced in the Roof Restaurant bar I felt compelled to and hopefully, I will save people some money from this scam. I’m beyond appalled by the way we were treated at Roof Bayside Resturant. What was supposed to be a simple meal turned into one of the most stressful dining experiences I’ve ever had, all because of a miscommunication over ketchup and mayo. We asked for ketchup and mayo, assuming it was a standard condiment with our meal, (the menu was not on the table) only to be told later we had to pay an extra 24 euros for it. Had this been communicated clearly from the start, we wouldn’t have had an issue paying. However, instead of handling this situation professionally or clarifying any confusion, the staff *threatened* to call the police on us. Over condiments! This was a shocking overreaction and completely ruined our experience. There was absolutely no need to escalate something so minor into a hostile situation. The staff’s behavior was rude, intimidating, and entirely out of line, they laughed and talked amongst eachother. We felt like we were being treated like criminals over something that could have been resolved with a simple explanation or conversation. For a restaurant to treat paying customers and guests at the hotel this way is unacceptable. Not only was the service appalling, but it showed a complete lack of respect for customer service. We won’t be returning, and I urge others to think twice before supporting a place that treats its guests so poorly. Disgraceful.

The small, charming hotel is worthwhile by its excellent location and its great potential. It is obvious that the quality standards of a Grand Hotel are aiming. However, we believe that there is lack of qualified staff and effective management that enforces these standards. In the breakfast area there was lack of cups and cocktails. When I pointed out to the staff, a service force reacted very hysterically, saying they were only third and that for financial reasons no additional staff could be recruited. In this case, I was pushed unsatisfactoryly on my shoulder and strongly asked to complain about the reception. Since I had already been disregarded by a dishonest kindness, I renounced it. The hotel was not in the entire hotel, even at the reception at request. So the chaos remained uncoordinated and the laughter was first bad. Some staff seem to be trying to show their dissatisfaction with the management, but the cleaning staff and the Eastern European staff were good at work and always friendly. “The common thing between a guest and a staff member is that both are not forced to be there.”

Die Lage von dem Hotel ist in Timmendorf sehr zentral. Auf der einen Seite der Strand und auf der anderen direkt das Zentrum. Das Hotel verfügt über alle Annehmlichkeiten, die mir persönlich wichtig sind. Parkplatz, Pool, sehr freundliches Personal und hinzu, noch ein hervorragendes Frühstück und eine gute Speisekarte für den Abend. Das Zimmer war sauber und hat eine sehr gute Ausstattung. Auch wenn es etwas in die Jahre gekommen ist, gefällt es mir persönlich sehr gut. Der Balkon ist zu jeder Jahreszeit sehr schön.