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We have used this hotel several times over the past few years and it has been excellent. However, with a change of name (adding LUZE after hotel) comes other changes. Rooms still very clean but the restaurant quality has dropped massively. Albeit an unusual concept of a buffet kitchen i.e. pick your food from a selection of cooked foods or select raw meat, poultry or fish and have it cooked to your liking, this used to be a brilliant concept that worked well. Pick your favourite foods, have them cooked and then select your choice of accompaniments. Even at a relatively high menu price of €21 per person it would have still represented fair value for money. But not now! Sadly, if our experience last night is anything to go by, the quality of the meats etc was poor and almost all of the selection of hot accompaniments and other available dishes were served up at tepid temperatures at best. When I mentioned this to the manager he said he was sorry but did not offer a reason as to why the dishes were cold and did not make any offer to reheat anything. Quite frankly he was much more interested in pandering to a visiting football team in another area of the restaurant. As there is no other restaurant within several miles from this place, I would seriously avoid it.

Perfect location, car park was very handy, check in was pleasant and the room was excellent. I had a ”Superior” room, with a pleasant terrace, lots of space, nice bath etc. Everything was very enjoyable, a five star review, until breakfast. The young lady serving in the breakfast room made me walk in the opposite direction to the arrows on the floor and sit next to one of the 3 other occupied tables - both decisions were negative for the covid safety of guests, but she made them because it made her life easier. She spoke to me in English, despite me speaking to her in the Spanish I have used for the 20 years I have lived in the country. She didn't offer me any freshly made breakfast but I ordered one since I have stayed in many AC hotels and I know that this is a service they offer. I requested an omlette with cheese and mushroo...”THERE IS NO MUSHROOM”. OK, ham then please - I could then hear her in the kitchen complaining to the chef that someone had had the audacity to request mushrooms. Badly dressed, clomping about and slamming dishes around, huffing as if she had the worst job in the world and we were the worst customers imaginable. In my opinion this employee should be grateful to be in employment in the tourism industry in a small town, considering the impact of covid, and she should be doing everything possible to ensure she remains in employment. In my opinion hotel management should consider the impact of all employees in establishing their reputation. Genuinely, if you have breakfast on a day when that employee isn't working it's a hotel that I highly recommend. My stay was 3 stars.

The staff is the best of this hotel. I have been helped in all the days I have been staying. Lorena, since the reception, has gone beyond the duty. I treat closely, kindly and transmit confidence. My full and sincere thanks. The hotel is located in the heart of the city centre and is located in the heart of the city centre. As negative things, a single elevator for 8 plants sometimes slows the circulation and there are details that need maintenance, especially the bathroom.