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Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card. When we we back to the appartments the vending machine had barely any stock and every thing was shut. The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain. Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it. I did some shopping and we settled in. But there was a big ***** of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored. The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet? The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were? Note: the E200 deposit was back in thr bank account the day after returning.

Exceptional from all levels , the location is just in-front of the beach and with a magical view. In the center of everything around restaurants and shops. The staff are amazing , very helpful and accommodating for any recommendations and reservations needed. The interior of the hotel is just indescribable with amazing view of the sea. Every room has different unique finishing and very clean. we stayed there with the family for 1 week and we really wished to stay longer as it really felt home. The breakfast is very fresh and coffee is a must try ! Highly recommended and definitely it will be our destination. Thank you Maria and all staff for this unique stay!

We spent the first 10 nights of our stay in Santa Susanna with family & friends, we decided to extend our stay to celebrate our wedding anniversary. As we were well into the end of the season, some hotels were closing. Luckily for us, this place was reccomended to us by another local business. We arrived unannounced and contacted the owner by telephone via the notice on the front door. The owner was lovely, let us in to take a look around. This place is absolutely a gem of the old town in Malgrat De Mar. It's an authentic Spanish style hotel, complete with a beautiful courtyard, and gorgeous roof terrace. The rooms are spotlessly cleaned, beds super comfortable & made us feel so welcome. We were lucky to be offered a room to the rear of the hotel which offered views to a small church. Although the rooms at the front and roof terrace had a gorgeous view of the sea. I can't fault this place, it's everything we love about a traditional Spanish hotel. If you have only ever stayed in the ”tourist” part of Malgrat in bigger hotels but would prefer to experience the old town this place is for you! Ideal location, 2 minute walk from the bustle of the old town. If you want amazing views of Malgrat, take the lift up to the gorgeous park above the town! Definitely our spot for future trips!

The hotel is in a very good position on the promenade, with the beach in front and the shopping streets behind. Generally, the reception staff were courteous and helpful. We arrived late, just after breakfast had finished. This was the fault of the coach company. We asked if we could take lunch instead and were refused it. The double room is small and dark, overlooking an alleyway. Cleanliness was generally acceptable. The roof top pool and jacuzzi are small, and space is limited to sit on the provided loungers. We found the dinner food menus very disappointing. It was served buffet style and was constantly luke warm, unless you queued for the one hot plate chef delivery. There was an attempt at diversity, but quality of main course is just average. There was an expectation of proper Spanish cuisine, befitting a four star status, which didnt materialise. We found the restaurant staff unfriendly and frankly rude at times. Not all guests drink alchohol, and we were made to feel uncomfortable for not ordering any. There was no provision for teas and coffees at dinner. This was certainly not the 'four star' luxury experience paid for. The hotel management would do well to look at the dinner provision for quality improvements, and to consider a more flexible and considerate approach to its diverse customer needs.

The guy at the reception was very friendly at check-in and tried to help us at all times. The double rooms are very good size and the beds are comfortable. The bathroom is also very good in size and well equipped. The views from the balcony are unbeatable, it is a great place to enjoy the sunrise. It is true that being next to the train stop, you will hear the trains in the morning. But it's really worth it to be awake at that time, especially so you don't miss breakfast, which was my favorite part. Very varied and abundant, of good quality. I wouldn't give it a 10 for cleanliness but overall it's fine. I would definitely give this hotel a higher rating than what appears on the internet, quality and price is great, especially if you book it with one of the trip.com discounts.

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.