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Disappointed with our stay once we realised that staff took no notice of our requests. Nice room, but marred by the fact that the air conditioning broke, and the hotel staff did absolutely nothing about it. There was also a couple in the room below us smoking **** on their patio, which stunk our room out, (window wide open because air con failed) and again, staff did nothing to stop this. When we complained about the lack of maintainance at check out the following morning, reception staff looked at me in amazement as clearly, she knew nothing about it, even when we told her we'd had no sleep at all and proceded to start to make a phone call ( to maintainance?) but we just walked off to be honest as we were leaving anyway. Average breakfast, no sauna or treatment room. This is one of the reasons we booked this hotel so we could have peace and quiet, and relaxing massages as treats. Poor gym with no air con and sun lounger mats for the pool we realised on the morning we were leaving, were stacked up in the rear of the restaurant, so we never used the pool because I suffer with back and hip problem so cannot lay directly on the hard plastic. We used the L shaped area with comfy cushions at the end of the pool bar to relax but when we came down to sit there on our last day, staff had taken all the cushions away, and put them in a cupboard in the gym area. Needless to say, we retrieved them and made ourselves comfortable. The bar area incidently outdoor was never staffed. Aside from our poor stay at the Exe, we thoroughly enjoyed our evening strolls into the vilage for evening meals, and can highly recommend Restaurante Yerbabuena which serves superb plates and the little pizza place next door but one is lovely The village locals are friendly, prices are low, and we also had a lovely morning at the zoo which is a rescue centre. We were just gutted the tiger cub was only 10 days old, so we couldnt hold her. Would we stay at the Exe again, ? On principle , no, as it seemed hotel staff couldn't have cared less.

I've got to say, this was one of the best hotels I have ever stayed at. The value for money is incredible, they have lodge style rooms, so ground floor level, walk in straight from your vehicle with your bags which I love, not having to schlep our bags through the hotel. The rooms are amazingly well equipped and very nice, loads of cushions, all you would expect from a class hotel and ours had a veranda with a table and chairs, then the extras, a Fridge, coffee machine :) with pods, great TV, great wifi, little toiletries and to top it off a robe and slippers (guess this was for the pool but too cold for the pool for me in January) The staff were very, very helpful, kind and caring, the bar etc is lovely to sit in and have a tipple, we didn't use the ****** as this was a work trip but we certainly would go back and stay again and maybe try the ****** :)

I would like to say, despite all the big talk from other hotels in the area, this small but very friendly and cute hotel is my favourite. I am from Florida in the U.S. and am used to staying at some very grand hotels but Encinar is just so cute and even more welcoming, I would advise anyone visiting Sotogrande to stay here. That's the good news. However, my rating is just for the hotel and not the area. Other than the great golf courses, there is nothing about Sotogrande that fits the descriptions you read about in the magazines or Google or the advertisements by the realtors. In fact much of what they say is untrue. In particular, although Hotel Encinar is peaceful, Sotogrande, in general is a very noisy place. I have stayed in the hills where building work, cranes and heavy vehicles cause a lot of unwanted noise, unbearable noise that seems to never stop. Much worse than that is in the port where my friends live. They have two houses they are trying to sell and cannot sell because of the continuous noise from the very loud machinery that is used by the gardeners who are relentless, starting at 8 every morning and going on and on all day, every day of the week. Sure they make it look pretty but it's not worth it, the noise never stops. My friends are fraught with stress due to this and the other noise from the private swimming pools all around the resort that are full of screaming children playing with inflatables. No one every does anything about it. The security is just 1 car that goes around but there is no security on foot. They are not able to take their young children even for a walk as most of the roads are built only for cars, there are no sidewalks, only drains or the road (where cars and motorcycles speed) to walk in. The summer in Sotogrande is unbearable now because they have booming, ear-piercing music from live concerts and DJ's that perform from midnight to 6am all through the summer. This place is anything but tranquil. The bars and restaurants are nothing special and there is nothing else to do but play golf. There are no places of interest. You can't get out anywhere without a car, there are no trains and barely a bus. Don't believe what you read about this place. Maybe sixty years ago it was OK but it's now become unbearable. All the people from Marbella descend in Sotogrande for the concerts then hundreds and hundreds of people walk around the beach and streets in the early hours drunk and looking revolting, doing things that make my stomach churn. I feel very sorry for all the property owners who thought they had made a good investment and are now driven from their homes by the downfall of this place. This year was the worst yet. I was talking to some business owners in the nearby village who have had to move away due to the influx of people and the unbelievable noise. Next year, I shall be staying in Malaga and driving down for the golf. I

Please do not come here! I’m here now writing this all I want to do is go home! This is one of the worst hotels I’ve ever stayed in, and I come on holiday a lot! Firstly we checked in they said live holidays had cancelled my holiday even though I showed them the hotel and flight voucher that I downloaded before we came, they basically threw our passports back at us and said it’s cancelled. We sat in reception for 2 hours trying to sort this out, love holidays knew nothing about any of it rush hadn’t cancelled our holiday at all I had my 9 year old daughter with us we had been up since 3 that morning she was so tired and hungry they didn’t even offer her any water she was so worried, they didn’t even care, they then said they hadn’t got any rooms in the hotel and they had booked us in an awful hotel about 15 minutes away which we had to pay taxis for! It cos us 26 rep there and 22 back. I’m still trying to sort this out with the manager I’ve sent 9 WhatsApp’s and an email to the manager none of which the manager hasn’t got back to me. I asked to see the manager the people at reception just looked at me as if to say they didn’t know what I was talking about. The website is so out dated there is no entertainment at all on any night kids are so bored here, there is. Kids club in the day which seems good at night time forget any entertainment it’s no existent. You are in the middle of no where you can’t hire a car unless your at the airport there is McDonald’s and Burger King down the road that’s about it but you need to get a taxi! They seem to dislike English so much the staff are so rude you get one or two of them the lady with the blonde hair I forgot her name works in the bar and restaurant always says hello and has a smile forgot the other staff you won’t get nothing out of them please do not come to this hotel please you will waste your money food is awful also it’s a disgraceful hotel we have spoken to lots of English families they are going to write reviews also, we aren’t the only ones and we are not fussy people we know nothings perfect by all means but this hotel please don’t waste your money you will recreate it.

First time visitors, 5 people Oct. Would I stay here again? Yes Receptionist was lovely and helpful even after some confusion over the booking she was calm and worked well with us. Apartment was exactly as described. It’s in a gated complex so safe and peaceful. Only a very short stroll down the hill to an array of restaurants and pubs. Plenty to keep you amused. Right next to a picturesque beach. Apartment was clean (room 211), beds were comfy, showers powerful and warm, balcony huge with nice seating. Kitchen had everything you could need. Lovely apartments for a get away as has pool, beach, restaurants and are comfy.

We stayed at this hotel due to our travel plan. Did not like the experience at all. They do not recognize your GHA Discovery status and provide no benefits at all. The receptionist was very rude to us and claimed that she was tired, I told her we would like to check in and she looked at us and said ”what name?” Am I checking into a 4-star NH branded hotel or a hostal? LOL. The first room we got had strong cigarette smell and we had to ask to change the room. The food we ordered was cold and the chicken fillet was dry as if it was made in a microwave. The breakfast did not offer a lot of variety. Will not return.

I decided after Stay 1 I wouldn't mind coming back... and in truth I did return later that week. So I was a repeat customer. Positives: -offered 2 PM late checkout as IHG Platinum -rooms are quiet -price was great and I got to earn IHG points Negatives: -no conditioner provided in the shower (if you're only going to provide two bottles in the shower to save on cost, make one conditioner!) -the mattress, a Pikolin, was definitely a budget mattress for a domestic audience. In the US, that mattress would be a problem for the hotel. Very, very hard. -they should install a credit card reader for their vending machine. I know Spain is a little behind on going 100% cashless, but I saw credit card readers on vending machines elsewhere so I think they would see the benefits of doing so. -they should just charge for parking. It's ”free” as it is, but most nights I could not get a spot and had to go into the neighborhood looking for one. -AC turns off after 10 hours regardless of what you do. So if you turn it on at 8 PM for an evening, it will turn off at 6 AM while you are still asleep, waking you up in a sweaty mess.