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We just got back from a multi-day family stay at this hotel. We had been on holidays in this area previously but this was our first time at S'Agaro Hotel. The hotel's location is amazing as it's just a few metres away from a lovely beach. The hotel and facilities are nice, clean and very well presented. The staff were all very polite and kind. The breakfast was good quality although a bit repetitive. The price for our say was substantially higher than other similar 4 star hotels in the same area. One good thing was that their rate was cancellable which is why we booked it in the end. If some of the other 4 star hotels in the area had offered cancellable rates, we would have probably gone for a slightly cheaper option than this hotel. The rooms a bit smaller than we hoped for but were adequate and clean. One of the big negatives is about the swimming pool. Although there's a large board stating what is and isn't allowed, this is not monitored by hotel staff and most of the rules are disregarded by guests. For example, eating and drinking in the sunlounges or keeping their dogs with them. More worryingly, plenty of people vaped and smoked in the sunlounges and not just tobacco, judging by the smell, stronger stuff too, which for a family hotel I found very poor. Although access to the hotel's area by car is heavily policed by security guards, accessing the hotel's pool on foot is not controlled at all so we regularly so random people walking in, swimming in the pool and then just leaving the premises without anyone challenging them. This was the case with both a group of local young back-packers and also a group of noisy French guys. None of them disturbed us directly, but I thought it was a bit off putting. In the age of social media, I assume people tell each other that this pool is widely open to anyone and people just use it without being guests at the hotel. We were travelling with children and all this made use feel a bit uneasy in the pool area. The gym is basic and limited in terms of equipment, specially weights. Another negative is with regards to food and drink in the room. We all know that anything from inside the mini-bar is chargeable. However, this is the first hotel I see where they place items like coffee capsules in a table in your room and then charges you for consuming them, at the end of your stay. Finally, I understand the hotel is dog friendly and guests are allowed them in their rooms, however, I wasn't happy to regularly see people taking their dogs to the swimming pool area (not in the water though) and also have them in the outdoor restaurant during breakfast time. In summary, nice hotel in great location, a bit overpriced and needs stronger pool access control policies.

The hotel is gorgeous in a magic location. We have been coming here for the last 7 years, every year, always staying in one of their apartments. The apartments are beautiful, comfortable, clean and with a great view. Just in front of the beach. The location is perfect! The services of the hotel are excellent, the food as well, the swimming pool so nice. The reception is super kind and open minded - they always find the way to satisfy you. The town is magic and offers all the necessary. Will always come back!

We have just returned from a one week stay in one of the suites with private pool and very much enjoyed the whole experience. Platja d'Aro is a lovely town with beautiful beaches, only 3 minutes away from the hotel located in a quiet and peaceful area. Overall our stay was lovely and peaceful, very restful and as it was early in the season, the town and the beach areas were quieter. The hotel is very clean and well maintained, every staff member we encountered was friendly, helpful and efficient. We had breakfast each day, lunch on one occasion and dinner in the restaurant a couple of times and enjoyed every experience, the mussels were a particular hit! The terraces and pool area is great, no doubt entertaining for the children, but peaceful enough for the adults to chill and the pine trees made for a lovely setting. Our suite was very nice, such a clever use of space with the various zones. The bed was comfy and although there was a lounge and TV we never used it, choosing to sit outside by our own little pool which was so enjoyable to have. We would be happy to stay agin and to recommend.

This was our third stay at the Elke Hotel and I don't usually write reviews as I stay at many hotels but this hotel is a jewel. A very good example of a four star hotel that deserves five stars. It has the right balance between privacy and amicable and honest service. Eugenia in particular has been wonderful every time we come. She is pleasant, helpful and good at her job. Also a big shout out for the rest of the reception team and the breakfast manageress - who remembered what we liked and made sure we had perfectly cooked fresh fried eggs every morning. The place and room are spotless and clean, welcoming and nice and new yet warm. the rooms are spacious and comfortable. Even though we had to change hotels for the last night of our stay in San Feliu as the were closing down for a few days after Christmas so the staff could spend time with their families for the holidays, we respect that as it shows management appreciates its staff . Thank you again for a wonderful stay. Oh and the Spa is fantastic - new and very clean and welcoming.

A good hotel in the centre of the city. At the reception they were very friendly and helpful. Breakfast was simple but good. The rooms were not clean but was just to sleep. Price quality and location is just a thick enough!

It’s our first day at this hotel and we already regretting that we choose it for our vacation. I choose it because I have read so many good reviews about the place. But everything went wrong from the first touch which was reception. The lady wasn’t welcomed at all. I love Spain and Spanish people a lot, they are all so kind and always energetic and helpful. But here we felt unwelcome like we have entered that lady house and she didn’t want us to stay here. After that we find out that we got a room with a view over the taxi pick up point, with dirty floor, dust over the shelf’s, fungus inside of the shower, only one garbage bin which not even opening, hairdryer which is working 2 min and after switching off, flys and spiders in each corner of the room. Even the bed linen is torn. I would never ever recommend this place to anyone.