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We were pleasantly surprised. The room was a decent size and was comfortable and quiet. The staff was very friendly and helpful. The location was very good – close to sites we wanted to see and restaurants, the two we ate at turned out to be good and reasonably priced. You can park right under the hotel, a convenience. We ended up finding a handicapped spot a bit away, but what the heck it was free. The room rate was very reasonable at $75, total. Breakfast was additional, 8 euros each, I believe and was very disappointing with very limited and mediocre choices, although I did manage to get them to make me some scrambled eggs after a couple of attempts, because I think they had quite a bit of difficulty understanding my English. I would go elsewhere for breakfast, if you can find a place. The only weak link here.

This was really memorable stay at this great palace. Which stayed for two nights and it was just right amount of time for Ubeda. November is a quiet time, but we loved it. It was still warm, both the weather and the service of the hotel. I highly recommend.

Picture this: you've been wanting to go and see Úbeda for years. Then your friends regale you with a voucher to stay in any parador in Spain. Where do you choose to go? To Úbeda at last! You make a reservation for a nights' stay and are so happy that you finally can go and enjoy some precious time off, which is a rarity in your life because you work 7 days a week for months on end. Then, through no fault of your own, you see yourself obliged to cancel the very last minute. You immediately inform the parador and ask to change the date (any date). The answer is a firm no, because of their rigid cancellation/modification policy, annulling your friends' gift in the process. When after several emails to and from the parador with no satisfactory answer at all as to why it is so difficult to change a reservation, you vent your thoughts on a platform, and to add insult to injury you get an answer from the director stating that they DO make exceptions but that yours is not a valid reason for changing a reservation. It makes you literally sick to the stomach to be treated like that. Would you ever stay in a parador again? A firm no is the answer. Never ever have I encountered this kind of non-customer service, this lack of empathy and this complete rigidness. You then try to contact Paradores on Facebook and they don't even answer at all. Customer service? Zero!! Complete loss of faith in this probably otherwise fantastic institution, but I will never set foot in a Parador again.

It meets all the requirements to qualify it as excellent: very central (on the Place du Municipalité), in a beautiful renaissance building with a magnificent indoor patio on which you can access both floors, large rooms, very clean, The hotel is located in the centre of the city. The hotel is very nice and is very nice and very nice.

First the positives: good location; on a quiet street; nice staff; fast WiFi which worked on the terrace; nice seating area downstairs. The hotel sent me a text, before arrival, with 4 parking options. But: I was surprised that a four star hotel would not have a safe nor a fridge in the room. There is quite a bit of black mould in the shower. Like a lot of Spanish hotels, it advertises that it has air-conditioning, but it doesn’t really mean that. Not in early/mid April anyway. The room was at 25 degrees when we arrived. Reception adjusted something but it only brought the temperature down to 22 degrees and that seemed to take hours.