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Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

This was a lovely hotel! Staff was very friendly and helpful to span-glish speaking Americans! I did my best! The breakfast buffet was awesome! They even helped coordinate a rental car for our day excursion across the island!! My only disappointment was I underestimated the time and distance to/ from Palma. Camp de Mar is a quaint beach town! The bus system is great going to/ from Port d’Andratx.

We only stayed one night but we really liked the room, the treatment was very good and it has a quite large and beautiful spa. We took a room with a large bed and it was super comfortable and the room had everything. We will surely repeat again.

Dates: October 2024 Room: Double - Sea Views Booking: Direct - Half Board Positives: Friendly & attentive staff. Both at counter and in restaurant, staff was efficient, attentive & friendly. Location is amazing, just at the beach, even though road between hotel & beach is little busy but due to the rooms being on the back side the traffic noise is not disturbing. Beach is nice and just accross the road. Loads of choice for restaurants of few international cuisines. I tried Thai & Mexican cuisines nearby & both were pretty decent. There is a mini supermarket around 200 metres away at street Av. de la Platja. Other facilities available nearby such as Banks, pharmacy etc. as well as usual shops for tourists. Negatives: Rooms are not as big as it looks in pictures with a very strange layout. The wash basin is in room instead of attached bath. That means bathroom has no sink, and after using the toilet you have to come into room to wash hands. Also you dont have your own privacy if you want to use wash basin, my wife couldn't use phone or watch TV when I was shaving and openning tap at times. There is a light hanging in coner that I banged my head each time when I tried to reach the drawer in side table to get my wallet. So I must say that room layout is not practical. Not enough storage space in room, specially no place to put suitcases. You can move your stuff from suitcase to cupboard & drawers but where would you put your empty suitcases? Other very odd thing was ”Sea Views” room, I paid for ”Sea View” but I actually got the ”Tree view” (Please check attached pic). I did mention it at reception but there was no real response about it. It may be Sea View on fourth floor but first & second floor you only get Tree View. Also Balcony is too small and impractical. No real pool, there are two large tubs available to dip yourself but no real swimming pools. Both tubs are are half a metre to 0.85 metre deep. So if you want a swim the only option is beach. There is no activity around pool, the little bar in pool area remained closed during our stay, people were going downstairs to get drinks. Breakfast: Average, the choice of sausages, bacon, scrambled eggs (or you can ask for an omelette freshly made), hash brown,beans & veggies in hot food. In cold, choice of Salami / ham with few kinds of cheese. Basic choice of fruit (Pineapple/melon/water melon mainly). I personally felt that quality of products is on lower side. Limited choice of bread only one kind of brown bread. Dinner: I regretted booking half board. That should be enough to tell about dinner. My recommendation, if you dont mind wash basin in room & not in bathroom then plz make sure that you get a room on third or fourth floor. Half board is not recommended.

The smell in the room was so bad that I had to open the window to sleep. After staying for a few days, I was only given one day's supply of water. The rest could only be purchased at the restaurant for a fee. In winter, there are not many open shops around. Parking is 17 euros a day, and buffet dinner is 25 euros per person, excluding drinks. The mutton was inedible and very hard. The vegetable salad at night was not as fresh as in the morning. The swimming pool is not heated and you cannot swim in winter.

Our stay at Donna Portals was just amazing. The room was spacious and comfortable, with a beautiful interior design. We had a room with ocean view and you could hear the waves at night, which was very peaceful. The Spa offers great massages and the spa in general is a great hideaway. If you want great food, you dont need to go too far, as the Hotel Restaurant is super delicious and you can order anything from downstairs as room service. The hotel is perfect as a couple or with the family. Everyone was very nice and would help you at any time of the day. Thank you so much Donna Portals!

Excellent hotel offering free parking, a nice gym, good outdoor seating and breakfast is served from 7am till 12 noon. Excellent experience.