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So don't or start ... it was the shortest stay I could have done in a hotel. Already when you arrive, you realize that the location although ideally located qie is very dirty ... rats and dust everywhere at the entrance ... check in no problem.. mounted in the lift? My God a more unpleasant qie smell, arrived at the floor a smoke smell, dust, sweating all mixed with a spray deodorant to vomit! Once in the room all-compliant, home hardly done ... draps with socks, the ground joined with socks and sticks sticks ... checked ... the store did not close ... the toilets had brown socks ... the shower shower like unknown sticks ... the walls had brown sticks like very strange and reluctant dirt drops ... and the cake on the cherry, and looking behind the white and brown polystyrene toilets (surely accumulated dirt) And who was over completely dead? A cafard ... even the cafard prefers to die rather than stay in such a dirty place, before a small cafard this time living down, cut off the road and flee under the bed. After 10 minutes of room inspection we were down .... and even if another room was offered when you saw everything I saw in the previous room impossible to sleep in this hotel. We are very disgusting and horrible for anyone with a ”normal” hygiene when we leave, we ask for the refund that the receptionist made us without even asking questions so much she has the habit. 1 out of 4 clients arrive ... and go back immediately.

The hotel has a large parking lot, the room has a sofa with a bed that is down, but the location is partial, but close to the station

Hotel located very close to the port of Cergy village, 5 minutes on foot and 15 minutes from the RER Cergy university. Perfect and quick welcome. Very clean and well appointed room. Perfect bedding. Pleasant bathroom with shower gel. Decent buffet breakfast. Car park.

L hôtel est extrêmement bruyant. Les chambres sont bruyantes, on entend tout ce qui se passe chez les voisins. De plus l hôtel est organisé autour d un immense hall sur plusieurs étages. Dans ce hall se passe le petit déjeuner. Et chose sympathique, celui qui prépare le petit déjeuner met de la musique à 6h45 dans ce hall, faisant profiter toutes les chambres de la musique. Sympa pour un dimanche. La conception des chambres subit ce même problème de bruit. Une partie centrale qui fait office de sanitaires/cuisine qui se ferme avec des portes coulissantes sans aucune isolation. Impossible de prendre une douche ou d aller aux toilettes sans réveiller tout le monde. De plus chambre donne sur ce hall avec une fenêtre fixe seulement protégé par un store vénitien en état très moyen donc lumière et manque d intimité. La seule chose qui sauve l hôtel c est le petit déjeuner , il est bien sans plus mais complet…au final nous avons peu dormi et d un sommeil assez perturbé surtout qu il faisait très chaud dans les chambres.

Good morning Superb weekend in this hotel, very welcome staff and always available and most of the most is the superb breakfast of Sunday midday. You can go there closed your eyes. Thank you very much to ROXANE, OUSMANE and the director AAIS.

Highly assessed: 1. Good location of hotel 2. Very satisfactory 3. Staff very friendly 4. Boss immediately engages in the problems, meticulously vertyfing if a customer is satisfied after she has seen to a problem reported. The boss does not let it go until the problem is sovled. 5. Good quality of breakfast Room for improvement: 1. Cleanliness of exterior. I found the door and walls below the window not clean. This could be simply managed with a cloth. I would recommend to prepare a chacklist and the schedule when something needs to be cleaned (if not implemented) 2. Cleanliness of interior. a. What was reported to the boss: - Reservations with reference to the cleanliness of walls. This could be simply managed with a wet clothes (solved during the accomondation) - Hair on the walls in the bathroom (not solved during the accommotation) - Reservations with reference to the cleanliness of radiators both in the bathroom and in the room. This could be simply managed with a wet clothes (solved during the accommodation) - Reservations with reference to the cleanliness of curtains (partially solved during accommodation but this was explained why this was solved like that) - Reservations with reference to the cleanliness of switches ( solved by myself) - My colleague, to whom another room was rented did not faced the same troubles - Reservations with reference to the cleanliness of the middle bed. It seemed to me as if somebody was lying that full in sweat (the boss did not comfirmed my feelings, however I had been persistant in telling that the problem has not been solved. I think this need to be rechecked by sniffing deply the pillow and the mattress, in particular. I think that taking off a pillowcase and a bedsheet will help to see it better.) b. Not reported to the boss: - Cleanliness of the mirrors. My general impression was that the same cloth has been used for every surfaces cleaned. - Cleanliness of the TV set (both rooms) - I have poured hot water in to a tea cup and I found that the edge of the coup no clean. This seemed to be a kind of a lipstick

Mercure Pontoise Cergy offers a comfortable stay with its spacious rooms and modern amenities. The staff is friendly and accommodating, ensuring a pleasant experience. The hotel's location provides easy access to Cergy's attractions. However, some guests noted minor maintenance issues. Overall, a solid choice for a convenient and enjoyable stay.