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The hotel environment is very good. As the itinerary was full, it was not fully experienced. A little regret

Great country inn that feels like home. The surrounding environment is beautiful, and the room is supplied with sufficient coffee capsules every day. The restaurant downstairs is delicious. Breakfast is ordered. If you stay for a few more days, you can try different options, and you can even ask for additional food varieties. The waiters are very friendly and enthusiastic, although sometimes they are very busy. I will definitely come to receive you immediately, but this will not hinder your comfort here.

My partner and I visited this hotel for a spa day as it was his birthday. It really was a day to remember! We turned up at midday after a leisurely morning, the spa reception staff were really friendly and answered all my questions with a smile. We were given our robes, slippers and towels and shown around the spa. We were given a key card and instructions on how to use it and off we went! We found a lounger outside, there were plenty available and sat in the sun, we then decided to take a dip in the outside hydro pool which was lovely and warm. Following that we decided to take a swim in the pool and dry off in the sun. We had access to tea, coffee and ice water whenever we needed. At 2pm we had the most amazing afternoon tea which was the perfect amount for the two of us. After that we went to use the spa facilities, we sat in the aroma steam room, followed my the igloo room and then the experience shower and dried off on the thermal beds. Finally after going to have a snooze in the sun we had our treatments of massage and facial. My therapist was called Kat and honestly she was brilliant, she applied the perfect pressure and got rid of every knot in my back and shoulders, she was informative, super friendly and so good at what she does, she even offered me a booklet wih all the products she used on my face. After that it was time to head home, I rarely write reviews but this one needed a mention, well done to everyone of the spa team, we will definitely be returning!

The hotel has an elevator, the environment is quiet and comfortable, the room space is good, there is an open-air garden, and you can eat in the shed in the garden. The service staff is very positive and actively meets the needs of customers. It is close to Windsor Castle, and reservations are tight on weekends and the price is high. There is no hotel next to the hotel Shops and restaurants, eat in the hotel restaurant, the food in the restaurant is typical British food

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.