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We stayed on Sunday 10th September in Delamere, one of the courtyard rooms and started with a perfect Roast Beef Lunch. Possible the best we’ve ever had. Our room was really comfortable and well-appointed. Whilst the bathroom was small, it was cleverly laid out and suited us well. Good lighting for makeup, which makes a refreshing change from most places we visit! Dinner was equally as good (although one constructive criticism would be that the there should be a better variety on the Cheese Board. However we’ve not reduced our 5 * rating because everything else was spot on). After a very comfortable sleep we thoroughly enjoyed a superb breakfast. Great choice, generous and delicious! We enjoyed The Pheasant Inn so much that we are planning to give vouchers to various family members as Christmas gifts and will definitely be back ourselves soon. Thanks for a great stay.

Had a lovely day. Leisure center was great. Gym jacuzzi steam and suna all great

Stayed overnight for a wedding, we were told by the bride ( who had sorted this with the place )that we could get early access to 1 of our rooms as we had little ones with us,went to reception and told no it's not on the system, when double checked with the bride we went back to reception to try again and still arguing that we hadn't , then got told the girl who sorted it had left their employment, took a while we managed to get a room sorted but arguing was a pain with tired kids. 2 bar staff for around 100 guest is not great, especially when 1 of them was just chatting away while the other bartender kept working, room was ok could do with sprucing up a bit as it looked tired ( especially for £200 per night at discounted wedding rate ). The next morning, we went for breakfast at 9.15am, which we sorted the day before when we checked in and had witnesses to we were told we missed our time as they said it was 8.15am. Again, arguing with us instead of admitting they were wrong and just sorting it, they had to be awkward for a bit. I would not recommend this place for the money you pay. P.s. The staff could do with smiling a bit more and look like they are enjoying their job instead of walking around looking miserable.

Chose this hotel because I have played golf a few times with my husband here and love the course. Arrived at 4pm (check in is 3pm) to be told room not ready as staff off sick. We sat and waited but the couple that checked in after us complained and were given complimentary bar drinks while they waited, we were not offered this so bit miffed that you have to vocally complain to be offered this! Checked in at 5pm and card to door didn’t work so I had to traipse back to reception to get card re-validated. Finally got into room and unpacked and we were so fed up we couldn’t be bothered to go to pool as planned as so little time left so just got ready for dinner which was booked at 7pm. Whilst getting ready the people in the next room to us decided for some reason to try the adjoining door to our room and walked in saying “oh so sorry” we were rather shocked to say the least!! The adjoining room was locked simply by a swivel lock so either side could lock/unlock the door from both sides. At this point we decided to take all of our purses, phones, car keys etc to dinner with us. I’m sure they were perfectly fine people but as we did not know them from Adam we felt insecure leaving stuff in the room. Dinner was good. Slept ok. Breakfast was a faff. It should be a self service hot buffet but instead there’s a big queue with one lady serving you. We waited for beans which were not heated so absolutely vile. Why is one young lady putting food on your plate? Felt like school dinner line!!!!! We went for our treatment after breakfast and were shown around the spa and pool etc which looked lovely but we had already checked out so would have been nice to have been shown around on the afternoon (well evening eventually) when we checked in. Not really sure what to say other than it’s a nice golf course to play with my husband! Sorry to my best friend for a very odd birthday experience for both of us.