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Lovely place though a little dated

It belongs to the old village hotel, but the room and traffic are convenient, the price is affordable, and the surrounding environment is good.

I loved this hotel. The decor was tasteful, staff was extremely friendly. Rooms were cosy and clean. Had some drinks and snacks at their bar and the cocktails were really nice. Staff were attentive and polite. The dinner menu in the restaurant was really nice too. Breakfast became busy and I think the staff were struggling to keep up because I had to wait a while before glasses were stocked to get juice and milk was replenished for my tea. My only gripe about the room was lack of electrical sockets near the bedside tables to barge the phones. Would definitely stay here again.

I have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager. Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly. Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷

I came to stay at your hotel because my mother is sick in a nearby hospital. All I needed was a quiet place to sleep. When I arrived the reception staff couldn’t find my booking. The key card barely worked, having to be swiped at least 10 times to get into the room. The room clearly hadn’t been decorated since the 90s, which meant it lacked modern convinces like a plug socket near the bed to charge my phone, or more importantly air con. I had stupidly assumed being in the 21st century and charging not a small amount of money for the night, these would at least be standard. During the middle of this heatwave it was positively uncomfortable. I think I would have struggled to sleep just with that, but the noise made it pretty impossible. The hotel backs into a major road, as many do. But I have never stayed in one before where it sounded like I was sitting in the middle of the road. It was so load that despite the terrible heat I ended up closing the window. Not that easy as the window handle was missing! This unfortunately didn’t really make it any quieter. When the sleepless night was over I went for a shower to try and revive myself, but the water pressure was so low it was not exactly refreshing. All in all the place needs pulling down and starting again.