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love it hotel, very convenient as there's any shop nearby just walk within few minutes. Breakfast is good and delicious and definite will choose this hotel again.

Stayed 2 nights at the De Vere and couldn't fault it. Stayed in room 105 in the Towers a beautiful building just up from the main one. The room had a wonderfully comfortable Super King bed and the room was spacious and well catered for. Bathroom almost as spacious with lovely wash products/gels, and a very good hand rail installed for the step over bath with double shower attachments. Really nice breakfast selection and wonderfully will cooked breakfast. Staff wonderful and great stay was had. Note that it is nice and quiet just off the main road and ideal location for several national trust properties (Polesdon Lacey lovely) and RHS Wisley which is beautiful this time of year. All within a 20 min drive. Thanks to all at the De Vere!

we have stayed at this hotel a few years ago but it has recently been refurbished, some odd choices of decor! Our room was very nice and the addition of bottles of water was a nice touch. There were no tissues in the room and the towels were a strange choice, they needed to be bigger and i always like white, fluffy towels at hotels and these were grey and not fluffy. The buffet at breakfast was ample but the addition of some fresh fruit and pastries would be good. Dinner was good but the service was very slow and they were obviously busy and understaffed, which i know is a problem in hospitality at the moment. the staff were all very helpful, although the taxi booked for us had a minimum charge of £20 and we were going on a 5 minute trip, I would have been grateful for this information.

Where do I start we booked our wedding at this beautiful hotel and we where so so happy but it soon went down hill after that we had around 6 different wedding coordinators I did almost everything for them sent over all menus table plans rooming lists we only got our final bill around 8 days before the wedding and as a staff member at one of there other hotels was told if I did not pay for the we’d they would cancel it my question was why would I pay if you have not given me a final balance we paid what we needed to Then the we’d day was shocking we had taken over the whole hotel so all the bed rooms there where so many things that I was not helped with my wedding chairs where not put out right the grounds where we where getting married had not been cleaned up from a previous wedding I had to do all my chair sashes and my guests where turning up had to help me out I then had ten minutes to get ready before I got married then the food was super but then when one of my guests had her room given to someone else this was not a problem so I thought I said to the receptionist we have rooms left so she could go in to one of them I then went around with her to find that there where rooms left dirty from the gusts the day before this is not what we had paid for I was then asked to go into a meeting the morning after but my husband was not allowed to come in I had still to pay some money that I was not happy to do so 6 days later my husband’s card was charged he had not ever left his card as a pre authorised so them trying to take money from him was against the law you can’t do that I then was called to one of the other hotels by the company operations director mr Ian Heath to be told that the owners want there money I had said that I would like to bring my husband in to the meeting but was not allowed this is not how things should be done I told him how disgusting it was and how bad the wedding was that I had been made to cry on my wedding day and when I said about dirty rooms and a staff member smoking pot in one of the room he couldn’t give a dam he just wanted the money then a week later was my pay day they then took my whole wage without my say so or talking to me about this You are probably wondering why I left it so long it is because I was working ant one of there other hotels in horley I would tell everyone to avoid this company at all costs they don’t give a dam about people or your wedding day it’s all about how much they can get out of you

Good location, close to the train station, right in the business center #房清洁# #fully equipped# Disadvantages: too many room types, room differences are too big

At reception we got off to a bad start, on checking in we were asked for payment, I questioned this as I believed I had already paid in advance. The receptionist said we had not so we paid again, it was only when we got to the room and checked our banking details we discovered we had already paid The room was a described a small double, however it was dressed for a single occupancy, towels for 1 person, cup for one person and the single biscuit 😊. .Also when booking we were led to believe both parking and breakfast were included. This seemingly was is stated somewhere on the webpage however not immediately evident, on reading other reviews we were not the first guests to be confused by this. Having said this the room was clean, both members of staff we spoke to were extremely pleasant and the hotel is well situated for Central Guildford and well situated for access to the A3