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On arrival, we thought the exterior of the building was lovely, but it did not continue inside. At reception, when we checked in, we asked to book a table for dinner. The receptionist said that we would not need to book and could eat at any time before 10.30 pm. The lift was out of order, so we had to carry out luggage up 2 flights of stairs whilst looking for our room. The corridors were tatty, the bannisters were wobbly, and when we got to the room, it smelt of cigarettes. We had booked a double and were given a family room. The beds were comfortable, and the linen was clean. However, the bathroom was tatty with marks in the bath and sink. The light above the vanity areawas absolutely fithy, and the toilet brush needed to be condemned as it was disgusting. When we went to the bar, we were ignored and had to wait to be served even though no one else was waiting. We were told the restaurant was full and that we could eat in the bar area, however, the food would be at least half an hour as they were busy. We were given a menu, but after waiting about 15 minutes for our order to be taken, we left and ate at a local pub. This hotel is in a lovely location but it is obvious that it is not run efficiently and the staff need training. We will not be returning.

We booked a twin accessible room using IHG points. When we checked in we were told it is not available - its been allocated to someone else. It was a very fraught check in - husband wanted to punch someone & I was on the verge of tears. Why do they think we booked an accessible room - for fun???? I NEED an accessible room because I am disabled. We were also 2.5 hours from home. To give him his due Jay on reception asked us to wait while he checked things out. He offered us a drink from the bar but as hubby thought we might have to drive home he refused. We also had plans with son to go out to eat that evening. Eventually Jay said he had a double accessible room which we gratefully accepted. The window in the room, was in full sun, did not even open a crack which on a day where temps had reached 34 degrees was not ideal. We rang reception and they said they would get us a fan, which then had an electrical fault and only worked if you wiggled the wire - not ideal and pretty dangerous in my opinion. The ‘included breakfast” was a joke as we were told there was nothing hot but a continental breakfast. As a T1 diabetic who counts carbs croissants, muffins, cereal is not ideal so it was just banana for me. As the hotel was full it was also very busy and no tables available - took my banana and bailed out. Car park was close by & a reasonable price. There were a couple of restaurants close by. Aircon in the bar was lovely and the complimentary glass of wine was very good. It was quiet during the night and the accessible bathroom was great. I still can’t believe that they allow you to book an accessible room then give it to other customers.

🚗 Transportation: Right next to Bradford train station, very convenient 🧹Hygiene: average, not outstanding and not too much of a problem, maybe a bit old 🍃Environment: Very classical, a classical hotel that can be seen from the name 🔔Service: The mirror is hot and it is interesting to prevent fogging