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Having paid in excess of £800 for two nights I expected better service. It is impossible to get any hot room service after 7pm which is bizzare and late night arrivals or business travellers need to know this. The lounge menu and room service menu is the same thing. At 6:15 we went to the lounge and wanted something light for dinner but was told were we not allowed to order from the lounge menu at that time of night. However not quite being 7pm it meant we could still order a hot sandwich from room service. Couldn’t quite get my head around this. So they were still willing to make a hot sandwich, put it on a tray, carry it through the lounge where we were sitting, take it up two flights of stairs to our room, but not willing to deliver one to us in the lounge. Bizzare attitude from a very expensive hotel. Seems to be engineered to force everyone wanting any kind of hot food between 6pm and 7pm you have to be confined to room service and anything after that time it’s the restaurant only at the appropriate price. There is no movement on the rules. Hotel certainly lacking in going that “extra mile” for the prices being charged.

Booked this hotel last minute really good deal- bargain price. Room was ok size wasn’t the biggest nor the smallest hotel room for two people to spend the night it was more than enough room. Bathroom was lovely also. View not the best over looking the side/car park/kitchen but again I was only sleeping in the room. It was clean, comfortable and warm. Bar- plenty to pick from however they did have some issues with the lager pump but it cannot be helped sometimes. Bar area also made up the dining area. Along the corridor additional dining areas. The night we stayed I think both dining areas were full and they were working on two waiting staff, management and bar staff! I cannot complain at anything, they were attentive, happy, and food was beautiful. Nothing was too much of an ask. Food was very nice however some meals were on the smaller size for the price however it ensured there was room for dessert. Breakfast the next morning was nicely set up in one of the dining rooms. Plenty to help yourself to and the. Fresh cooked breakfast. Cannot complain. We would recommend and would stay here again. Staff were fantastic

Nice and quiet room. Host was helpful and welcoming. Will stay again!