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There were only 2 guys working the whole place. We walked past the pool to get to our rooms and it smelled terrible. Our door was left open to the pool our entire first day and we did not realize it until I went to look out the blinds in the evening and saw it wide open. Which also explained why our room was so warm. Our room was infested with bugs on the floors, ceilings, couches, beds and even our private pool. It was misleading from ******* to reality. I was laying in bed and next thing you know there’s an ant crawling on my arm. Then I turn to my left and a spider right next to me. I told them I had bugs and that they left the door wide open and he told me I had to wait for the manager to come in the morning to speak with him. (The other guy of the 2) He threw me new sheets to put on myself and kept up in the room infested with live bugs? A VERY DIRTY motel room. Cracks and rust everywhere. Mold and a crack in the cup to brush our teeth with. Stains in the toilet, shower and sinks. I honestly can’t believe this hotel was just built in 2015. It was disgusting and no way does it deserve 4 stars. I’m being nice by saying it may deserve to be a 3 star hotel. Unless you want ants, spiders and flying bugs in your room and sleeping in bed with you… STAY AWAY. We had to leave. Couldn’t even last a day. And worst part, it wasn’t even just a bad luck thing for me and my husband, it was our friends room too! I should have known once we walked through the pathway to the reception area and we saw an ARMY of ants marching towards the hotel with us. I also have videos of all the live bugs all over the furniture, walls and room but it does not allow me to upload them here. BTW… when I confronted this manager of theirs who didn’t even come and offer us any help when he came to work, his solve was to send housekeeping into my room. We all know how that goes.

The first night was very nice. We were allowed to check in early and had a beautiful room with a beautiful view. The room number was 26. First night was perfect, the room was clean and everything was great, the air conditioning unit worked beautifully. On the second night, we arrived to our room at 4:30 AM, exhausted, to find our bedroom infested with ants. Not a few ants on the floor, but everywhereeee on our bed and on and under our pillows 🤢. I would understand if we had open food in our room, but we did not. We called reception and someone came to see our room and saw how bad it was (you could see the look of despair on his face) and changed us to room 15. Upon going into that room, there were ants everywhere on the floor. We had to make the decision: sleep in a bed infested with ants, or sleep in a room with ants on the floor as there was apparently no other clean rooms available (which is very surprising as it was low season and most of the rooms were empty (facts as we could see at the reception which rooms were available and which rooms weren’t since you could see the keys)) We had no choice but to take the room with ants on the floor, air conditioning barely worked, stains on the bed and garbage from the previous person. It was not fun waking up in the morning with ants on our arms, especially when I hate and am absolutely disgusted with ants. At 10am we were told a new room would be ready for us and that we would have an upgraded and better room. We got room 5, which yes was beautiful and yes was an upgrade from room 15, but not an upgrade from room 26, as it was the same room, and the air conditioning was not working well. Unfortunately, the service and cleanliness declined throughout our stay. I have reached out to the hotel numerous times and keep getting ignored. It’s been 2 weeks and am still waiting for the hotel to respond back. As someone who has worked in the hotel industry for 5 years, never have we EVER ignored a client, especially when they’ve had a bad experience. Between that and Georgina’s passive-aggressive attitude, we are beyond disappointed. This is such a shame as day 1 was fabulous. Also, if you wake up passed 9AM, expect to have no breakfast. Definitely great views, but if you experience anything bad, you won’t get it resolved. Hoping to hear from the hotel at some point…

We stayed here for 4 nights. It was truly wonderful from start to finish!! The staff on reception were amazing, so helpful! Nothing was too much trouble, they provided information upon check in about the hotel, places to visit, local bars/ restaurants/ sunset spots. The hotel was beautiful, well equipped and really clean. It is in a perfect spot, 5 mins walk from the port and 10 mins walk into Chora. Would definitely recommend Alma sunset bar, 10/15 walk from the hotel and the perfect place to watch the sunset. We will definitely be returning to Ios and we will definitely be staying here.