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We just had a really disappointing experience at the rooftop bar. We were meeting our family who are staying at the hotel. Hoping to sit in the outside area with a view. We were told that our 7:30 pm reservation could not be for an outside table because there weren’t any free tables, so we sat inside (freezing cold, high tables with low seats, slow service). When we left at 9:00 pm, all the empty tables that had been there (outside) when we arrived were still empty. Although I understand that they were reserved for later…we could have been offered the opportunity to sit at one for an hour and a half. When I asked why that’s not possible, we were told it takes a half hour to clear a table between guests! That’s just crazy…they will lose lots of money by not keeping tables in use. Additionally, one party member asked for a few more crackers for his salmon tartare,and were told that it’s not possible. English menus were not updated, there were items listed that are no longer served. In short….treat your guests a little more kindly and maybe they will return!

Quiet, comfortable, the room size is right, hygienic

We've been there for a week end of May. This is a good place if you need to be around the area or you like go to the beach in Herzliya. It is a very busy area during working days and working hours. It is a high-tech center (Apple is there) and there are thousands of people and cars coming to work there. Good luck if you need to drive in in the morning or out at the end of the work day; you'll need some patience. Hotel is nice, well kept in general, but there are some issues too, as we will see. Room: our room was presented as ocean view; you can see the sea far away between the buildings in front, but that's ok; room was not very big but clean; TV was working ok; there is a small fridge, a kettle, cups, glasses, spoons, coffee and tea. They did room service every day and it was ok. There are LED ceiling spotlights but half of them were burned out in both the room and the bathroom. The A/C is quiet, works well and it's easy to control. The shower had a hand shower and a ceiling shower which was not working and the ceiling of the shower was peeling off as after a flood. Also, there was something weird with the shower: the hot water is fluctuating; it was changing from warm to very hot and back so you had to be ready to jump away not to get scalded. Breakfast: this is a very poor version of the famous Israeli breakfast. Some cut cucumbers, some tomatoes, some very unappealing cooked stuff; bread had no tool to pick-up and everybody is touching with their hands (there was guy that tried all the slices before he picked one - we were lucky to have eaten before). There are some unidentified unappealing soft cheeses in bowls, some feta cheese and a coffee machine that is running out of milk sometimes. Lobby: this is a nice place with lots of chairs, tables and places to sit to have a chat. There is coffee, milk and tea and cookies and dry fruits and even a big plate with a cake. Parking: they have a nice underground parking, clean and it even has background music, but there is something strange happening there: in the evenings and on weekends the parking is half full and most of the cars are rentals (as it should be in a hotel catering to tourists and people on business), but on work days, during the day, the parking is suddenly packed and all the cars are privately owned and not so clean either. So it looks like they are renting parking space during working hours to the people working in the area. And then, if you need to park during the day, they will tell you the parking is full and you cannot use it, as it happened to me once. So it means, that you, as paying customer have no parking even if it was promised to you when you booked your room (parking included), because they are double selling it to other people to make more money. And this is not right.

Excellent service, a pampering room with a good and pampering shower, a (small) pool on the roof, cleanliness, a good breakfast, in short, highly recommended, in short, everything you need from a good business hotel, I will return there

It begins with the parking area which is underneath the hotel. There were no signs that we could see where the entrance to the hotel or the elevators to the hotel were located.. We spent about 10 minutes wondering the parking Garage with three other families looking for some sort of sign where to enter. At the front desk they claimed that my room was DELUXE”. What a joke. I paid almost 300 dollars for a tiny room and bathroom with a view to a decrepit parking area and a dilapidated building. When we got there the cleaning crew were still working and the noise they made was as if there was a football game going on...screaming and yelling.. The coffee machine didn't work. There were no glasses in the bathroom or spoons for making coffee... What angers me the most was the high cost they are asking for a room such as this.. Chutzpah!!

Room: Bright (in particular north facing) airy and very comfortable, daily service good. Balcony useful. Bathroom and shower good. All staff friendly and helpful. always happy to assist with large & small requests. Definitely the main reason we will return!! Lounge seating area could have more individual comfortable chairs Parking in basement a must-excellent and clean Pool area well located. Would be great to have much better dining-snack-light meal facility at pool! Access to beach - excellent WIFI in room is really poor-needs to be improved 100% Will definitely be our new base when visiting Israel - well done to all the personal!!

Very good service and amazing location! Beautiful Sukkah and new porch outside of the newly renovated dining room. Breakfast was great! Thank you for a great family Sukkot vacation! Highly recommended

In the hotel in the industrial area, the rooms are very good

great hotel. wonderful staff. beautiful room. delicious food. nice pool at the roof of the hotel. from the first minute in the cheek in till the last minute at the cheek out all the workers in the hotel did everything for us to be happy. perfect service. very recommended

Firstly just want to say this is unsolicited feedback :) We stayed for one night at the Ritz Carlton through a generous donation of a night of board from an anonymous donor for oncology patients. The hotel provided breakfast free of charge from their side. Having lived in Israel for many years and stayed at plenty of hotels over the years, and having stayed at many 5* establishments in Europe and the US, I have to say the service provided at the Ritz Carlton Herzlia is world class. The staff were attentive to every need, polite and friendly. The facilities are also top notch and the breakfast was simply scrumptious. Service in the restaurant was also fantastic. The hotel is located within the Herzlia Marina area where are also a range of restaurants and a shopping mall. Parking was provided free of charge as part of the accommodation. If you're looking to be spoilt and experience real 5* treatment in Israel, you should seriously consider the Ritz Carlton in Herzlia. Checkout was at 12pm which is later than most hotels in Israel (usually between 10 and 11am). We had a really relaxing time.