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The staff are quite helpful and the rooms are also ok.

I had a great time here and specifically i wanna thank the staff here whose name is parvaiz , i had fallen sick and was puking in the middle of the night and he helped me with meds and also cleaned the room himself even though it was not his duty. Im pleased to see such kind people, overall it was an amazing experience!

Not Worth the Hype I recently stayed at Khyber Gulmarg, expecting a luxurious 5-star experience, but unfortunately, it did not live up to the hype. Firstly, the cold water shower in my room was a major issue. On both mornings of my stay, it was delivering piping hot water. I had to call the plumber to fix it, which was an inconvenience that should not happen in a high-end hotel. The tea served at Chaikash was another disappointment. Despite the menu promising freshly brewed tea with fresh ginger, what we received was machine tea. To add insult to injury, we were charged 500 rupees for this substandard beverage, even after we complained. The staff in the main restaurant lacked attention to detail. Menu items were not served, and we had to remind them multiple times to complete our breakfast orders. Additionally, water service was slow and not prompt. Lastly, the Italian restaurant, Brava, does not open for lunch until 1 pm, which is quite late and inconvenient for guests who prefer to have an earlier meal. Overall, Khyber Gulmarg did not meet my expectations for a 5-star luxury hotel. The service and amenities need significant improvements to justify the premium pricing.

The vintage has a beautiful view and an amazing living experience. Our rooms were tidy, neat and clean and the beds were comfortable. The food is brilliant ***** with an amazing restaurant service. Mr. Rashid shafeeq was very courteous and polite while keeping a check that everything was served perfectly. Definitely worth a stay.

We stayed there for one night , the hotel was booked by our travel agent. When we reached the hotel, the reception said that they have upgraded us to deluxe room. Infact the rooms are very small and the view from the balcony is not great. The cleanliness of the room is not good. Dinner and breakfast was included in the package, but the quality and number of items were not satisfactory. In the breakfast, they just had watermelon in fruits, when asked to bring some more fruits , they declined. The service is very bad, despite asking several times at the reception, they will not listen. Only one towel was kept in the room, I asked them to send another, but they never sent. They did not even serve water bottles in the room and asked us to pay extra, we agreed, but still they do not send water bottles to the room. The wall paper in the room were torn and badly taped, showing that the hotel management does not care about the room facilities. The heater in the room was so noisy that you cannot sleep, keeping it on. So we had to shut it down. Overall they charge like a 5 star hotel, but their service standards are not even 2 star. Not a good hotel to stay in such a lovely place, even the location is a bit far, so you have to pay extra money to local taxi / scooter (which is very expensive). The hotel reception is not willing to help you for local assistance, and asked us to arrange a guide on our own. We were delayed for checkout by 30 minutes, so the hotel reception called me and told me that I had to pay extra money for delayed checkout. Although I did not pay, but the behaviour of the reception staff was not at all cordial and humble. The hotel staff specially the reception staff has to be very humble to the guests. At the dinner time, some of the staff people were shouting very loudly with each other. Overall, not a good hotel to stay