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This hotel was a great location. I have seen other reviews which said that it was too many stairs and the elevator was small. If you've visited places like Greece, or others in the amalfi, this is the norm. However, once you catch your breath after climbing all those stairs, you are welcomed by a very friendly and helpful staff. I must mention to members specifically. First: Carlo was the absolute BEST!!!! BRAVO CARLO!!!! This hotel is lucky to have a person working for them who is always willing and at your disposal with all of your needs. PALAZZO FERRAIOLI, you are lucky to have him!!!!!! And 2nd: Chiara!!!!! I can't say enough about Chiara. From the start, she never stopped smiling and always so friendly. She was very patient with my poor italian. She was exceedingly helpful!!! Your hotelnis lucky to have these 2 specific employees. Please treat them well so they will still be here when I return!!!! The friendly staff, location, and customer service, are the reasons Id return to this hotel. Mercado Family! Stayed July 6-10 Room 302

Wonderfully kind staff who genuinely care about the guest experience. Francesco in the bar (and restaurant) is very passionate about service and went out of his way to accommodate. The restaurant has a nice modestly pric3d wine list (great value) with views from the terrace at La Veranda that are to die for - it must be the best kept secret in Amalfi which was just fine to us! Andrea and Salvatore are wonderful managers and have built a wonderful service culture! We highly recommend this gem of a hotel for your stay in Amalfi.

My husband and I came here for our honeymoon while we stayed in Amalfi and it was beyond wonderful. Our room was beautiful and clean with amazing views and I was obsessed with the massive size of the bath towels! We had a wonderful breakfast every morning sitting on the outdoor patio overlooking the beach and sea. The staff was extremely kind and helpful, making us reservations and setting anything else up that we needed help with. The location is perfect, walking distance to everything you want in town, the duomo, the bus, the ferry, the beach and the best restaurants. The pool area is also very nice, never crowded and wonderful service up there. We loved the boutique aspect of the hotel but still received 5 star service. We would definitely recommend this hotel for anyone visiting amalfi.

A super enjoyable stay at Casa Mao in Amalfi. This is a quaint and charming boutique hotel with arguably one of the best hotel views in Amalfi from the rooftop deck that also serves as the breakfast area: no better way to start the day! The property has been recently completely rennovated, having been in the family for generations. The owner, Giancarlo, could not have been more helpful with recommendations for beach clubs, walks, restaurants, transport and so on. He really went out of his way to ensure we had a very enjoyable stay. Yes, there are a few steps to navigate to reach the hotel but that is one of the best characteristics of the entire Amalfi coast. Plus the view and peace and quiet makes the climb worthwhile. We would be delighted to return to Casa Mao.

Myself and my boyfriend stayed at Hotel Residence for 10 days and we would definitely come back if we are ever traveling to the Amalfi coast again. Room - The room was great, however, this is the only area where, if I would ask for anything to be improved, it would be this. When we first checked in we were given the wrong room as we requested a room with a bath tub. This was a honest mistake by the staff and we were given the room we asked for the next day. However, the air con system was broken in the room. We complained about this and was assured a maintenance man would be sent to fix it the following day. In the meantime we were given another room for the night which had air con. When the air con was fixed in our original room it then broke again which meant the hotel provided us with fans and replaced the whole unit itself. Once this was done it worked perfectly, but obviously the constant moving about and heat was a little frustrating. The hotel compensated us for this inconvenience and we were very grateful for their generosity. The room itself was beautiful. The bath tub with jets was great but very powerful! The curtains completely blocked out any sun and the room was cleaned every day. The balcony was lovely for picture taking and people watching. Location - the location of the hotel is absolutely perfect. Right in the hussle and bussle of the town. The bus stop to Ravello is literally opposite the hotel and the stop for Positano and Sorrento is a little further down. The shop to buy the tickets for the bus is conveniently next door to the hotel which is also where we brought snacks and drinks. Service - the service in the hotel is absolutely superb. Every member of staff is so polite and helpful. The only thing they ask is no hot food being brought inside the hotel and that you leave your key at reception whenever you go out which was no bother to us. My boyfriend actually proposed to me on the trip and he organized a bottle of Prosecco and a fruit bowl to be in the room the night of the proposal. The hotel staff also gave us a bottle of Prosecco when we had issues with the air con which was very generous. They also helped us find out how to buy bus and ferry tickets when we asked. Breakfast - lastly the breakfast. Breakfast was included in our stay however we did not have any other meal at the hotel like the dinner as it was quite expensive for us and not what we preferred to eat. There’s lot of great alternatives in the amalfi town instead. However, the breakfast was absolutely amazing. It’s served in the restaurant 7-10 each morning and you order from a slip what you would like. I had the English breakfast and occasionally the pancakes which were amazing! You’re also given croissants on the table and water and can order whichever hot drink you’d prefer. We really enjoyed the breakfast and thought the variety was great. Overall, we would definitely come back and we absolutely loved our stay at Hotel Residence!

The staff was very cheerful and helpful and it was a pleasant stay. The room was clean and the view from the roof was great. I want to use it again.

Charming hotel in the heart of Amalfi with a hotel owned roof top and the view to the bell tower of the dome. Very friendly welcome and service (even to park the bikes within the office), delicious breakfast, comfortable rooms. We would return in case of another vacation.