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We're a family of 4, the kids being 5 & 8 years old. For our 3-day break, we decided to visit Puglia, and wanted an agritourism facility as our base. Casale Torre San Magno was suggested to us by our travel agent and we agreed on it after viewing some photos and their website, which looks particularly nice! But we were unfortunately disappointed. Upon arrival, Saturday late afternoon, the welcome was very cold. It became evident that we were not really welcome and pretty much extra work. Only the lady of the house seemed to welcome us! We weren't given an introduction to the people or the place. We had to squeeze out all the basic information we required and were left hoping for the best! However the next 2 days were a repeat....minimum interaction and no attempt at making us feel welcome. In fact we were the only guests. At least we managed to squeeze 1 dinner and 2 breakfasts from the hosts.....in fact, I actually had to ask whether they were struggling business wise or whether we happened to be visiting off-season....which we believe was/is the case! Notwithstanding, for my wife and I, it was more about our kids having a good time, and for them, having the opportunity to hand feed the animals, who were much more welcoming than our hosts, was enough. The place does feel a bit rundown, but nothing that a good solid week of work cannot fix. What I'm more concerned about are the lack of hospitality skills! They actually had a jacuzzi area, but we don't even know whether we could have made use of it or not! I'm giving them 3 stars because even though we left somewhat disappointed - we wanted and agritourism experience, even if for a day and not a cold bed & breakfast experience - we feel that this might have been due to a lack of communication from our travel agent and not necessarily from the host...yet we feel they could be a lot more welcoming and warm towards their guests!