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The hotel's strength is certainly the excellent price-quality ratio, because despite being in a walking area, the room was clean, though little soundproofed. In addition, in the night there is also breakfast that I found rich and varied. The hotel staff is friendly and check-in and check-out procedures have been performed super quickly, in addition to the hotel has a large parking near the free hotel.

”Il nostro soggiorno presso Daytona Hotel è stato a dir poco spettacolare. Il design elegante dell'hotel, combinato con i suoi servizi, ha reso l'esperienza davvero rilassante e piacevole. Il personale simpatico, attento e cortese ha soddisfatto 30 persone del nostro team, garantendo ogni nostra esigenza, assicurando il massimo confort possibile. Per questo ringraziamo tutti voi ma in particolare (Farida per la sua simpatia ed empatia,Bea per la sua professionalità e gentilezza, Ambra per la sua immedesimazione nella persona che ha difronte e la sua intelligenza nel non farti sentire mai fuori luogo, Lorena per la sua spontaneità ed eleganza, Vinicius per il suo modo pacato nel garantirti le informazioni ed infine il capo Cristoforo che è una persona meritevole e umile) e poi il resto del personale che si è rapportato con chiunque in modo cordiale e simpatico, empatico e professionale. Grazie alla sua posizione comoda e al servizio eccellente, Daytona Hotel è diventato rapidamente la nostra scelta preferita per l'alloggio. 5 stelle!”

Sanvitale Clean and beautiful rooms. Found in a castle courtyard the setting is stunning. Beautifully designed rooms with amazing features, coffee machine and bathroom all very good. Sadly our welcome was non existent and this really affected our stay. We arrived on a Sunday, when a huge market and festival was going on outside the hotel. We had received an email stating the time reception would be open. We planned our day around this and arrived when the reception was due to be open between 3-9pm. Sadly no one was there... Our keys were on the desk to collect, but no idea about where we could park our go for food that evening. It simply felt odd arriving and going to your room without speaking to anyone. We did find free parking but it was 300 metres away, not great with luggage. The booking said a free welcome drink... We didn't get that, but all we needed was a human being to welcome is and give us some guidance with parking and our two night stay a basic of customer service. Staff at breakfast were ok. The first day she was very grumpy and unfriendly. The second morning the lady was more friendly but no offer of a second coffee or if we needed anything else. We don't speak much Italian... But a smile guys a long way in any language. Cleaning was perfect... The rooms are lovely and we cannot fault that. We got room 203 which is directly above the breakfast room. Quiet for most of the day, however breakfast starts at 7am and it's noisy so don't expect to sleep in! Location is 25 mins from Parma and in a quiet town. We enjoyed it, however we wished we had more contact from staff. It feels like they don't want to spend the money on staff and expect guests to look after themselves!

I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor trea**ent and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!