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Felt the need to leave a review, which is rare but because of the amount of research I did prior to our trip to Lake Como and reading the many positive reviews of this hotel, my only hope is that this helps someone spending the same time and energy before their travels. You’ll read within other reviews that the view and location are incredible, this is true, but that’s about all the good that is offered. While the rooms are old, the beds are pretty uncomfortable and the bathrooms resemble a motel, the worst offering (or lack of offering) is the customer service. The reception does not answer the phone, ever. If you get them to answer buy a lottery ticket. One evening we departed for dinner in Bellagio and noticed that the last ferry returning back to the hotel was right before 8pm, much too early. We inquired about how to get back to the hotel after our meal and the receptionist informed us that we could take the ferry to a neighboring town (2 miles away) and to call the hotel when we were on the way and they would arrange a taxi, perfect plan if the hotel answers the phone. Lake Como travel is not easy, the ferry schedules are inconsistent and you aren’t able to easily access the best parts without a vehicle, the hotel made zero effort to assist us in transportation needs and when we would inquire about direction, recommendations, etc there was hardly any given. It became so bad that we inquired about a concierge, but the receptionist informed us that she was there to serve as such…. Lacking qualifications to say the least. We paid $350/night, we understand this is likely a steal of a deal given the hotels views and location and that’s fair, but for this hotel to be classified as a four-star property makes me question the validity of the system and if you’re still reading this review, pay the extra $100-150/night and stay somewhere else for the service alone. You’ll be glad you did.

We enjoyed 5 great nights at the Hotel Bellavista, which is centrally located within easy walking distance from the ferries. The front desk staff were incredibly helping, as we were hiking in the area and need advice on transportation. We loved the terrace in the afternoons, watching the ferries and partaking in the best aperaol spritzes in Menaggio! The bar staff were welcoming, friendly and extremely hardworking. Everyone at the hotel was very professional and accommodating. Our room overlooking the lake, was large and well adorned. Hotel Bellavista is a gem in the lovely town of Menaggio!!