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Work trip, single room really small, perhaps a too much hair price for the room considered where the hotel is allocated (a very peripheral area compared to Verona), so for me the car is needed The staff were very kind, however

My wife, two young kids (9 and 11), and I recently stayed at Musella for a night on our way through Verona. We booked a two-bedroom apartment months in advance and were excited to stay at what is a lovely bed and breakfast. We arrived late (around 11:30 pm) on the night of our reservation, in part, because we got lost trying to find the place. We received a confirming email earlier that day, however, so we weren’t concerned. The email didn’t say anything about needing to call ahead if we were coming in late, so we were surprised to find the front gate locked and no lights on when we arrived. I called the number listed on the call box, which apparently connected me to the front desk clerk/manager who was offsite at the time. I’m not actually sure who the woman was because she didn’t identify herself, but she was very rude. When I let her know who I was, she immediately started berating me for not calling ahead. She was upset that she couldn’t reach me all day (she had been calling my wife’s phone, which was off), and I was afraid she had given our room away. My family and I were sitting on the side of a desolate road in the middle of the night in a foreign country, so I tried to be polite and apologetic. And fortunately, our room was still available. Everything seemed fine after the mystery woman opened the gate remotely and guided us to our room over the phone. The next morning, however, I had another unpleasant encounter with her while “checking in.” Rather than asking me how my stay was, she continued grumbling about our late arrival the previous night. Later that morning when I was checking out, the issue came up again when she (for the first time) mentioned a 20-euro “late arrival” fee that I was being charged. I explained that I was unaware I needed to call ahead—and that the confirming email didn’t say it was required—but she just kept arguing that “everyone knows you have to call” and that it’s mentioned in the “terms and conditions.” Her tone and demeanor was unprofessional and infuriating. Worse, I apparently got charged this ridiculous fee because Musella’s reception desk “closes” at 7 pm. As I said, the place itself is lovely and the owner (we ran into him as we were walking to our room the night we arrived) seemed nice. I rarely give bad reviews, but the mystery woman earned one by making me feel like my entire stay was an imposition to her. She got the 20 euro fee from me, but blew any chance that I or anyone I know will ever stay there or order their wine in the future. Seems pretty shortsighted, although I can’t say I’m surprised given her behavior during all three of our interactions.

My friend and I have just returned from this hotel. No real complaints hotel was spotlessly clean and staff lovely. Approximately 20 minutes drive into centre. I cannot understand previous reviews commenting on the area and distance from the centre. Surely you would read this before you booked. We did a city break with jet2 and this was mentioned. We used the shuttle bus and taxis which weren't cheap but still did not add up to price of hotels in verona centre. Our room was huge. Nice bathroom with toiletries. Breakfast had everything. Very busy no matter what time you went. I didn't like the tea and my friend didn't like the coffee but this is personal taste. The barman was really nice when we had a drink before bed. Overall we had a smashing time. We used the trains to visit other resorts. Very good service and not too expensive all in all a great time

L'hotel si trova in posizione molto comoda per chi arriva dall'autostrada e per chi desidera visitare Soave. Appena fuori dalle mura del borgo, in meno di due minuti a piedi si arriva in centro. Abbiamo prenotato l'unica stanza disponibile su un sito di prenotazione alberghiere: era ben specificato che si trattasse di un mini-appartamento, ma non era invece precisato quale tipo di accesso avesse. Arrivati sul posto, abbiamo scoperto che la stanza si trovava infatti al quarto piano, ma l'ascensore arrivava solamente fino al terzo, dopodiché un breve tratto di corridoio e, come detto alla reception, ”troverete la scaletta per il quarto piano”. Peccato che si trattasse di una scala a chiocciola a scalini ”aperti”, scomodissima per chi arriva, ignaro come noi, con bagagli voluminosi. Impossibile per chi ha problemi motori, ma un po' problematica anche per chi, semplicemente, soffre di vertigini come me. Sarebbe stato opportuno segnalare questo fatto al momento della prenotazione! A parte questo, la stanza era effettivamente grande, con angolo cucina dotato di stoviglie, tavolo da soggiorno e terzo letto. Bagno grande e comodo, con vasca. Presenti anche dei mini-balconi. Buona la colazione, con possibilità di scelta dolce o salato. Un po' deludente la caffetteria, affidata ad un distributore automatico. Prezzi adeguati al tipo di struttura.

Even if there was initially a problem with the booking (there were two people instead of three) everything was resolved perfectly. Excellent hotel for service and price, only flaw, absolutely replace the mattresses, otherwise highly recommended