"I've booked this hotel several times because I occasionally need to use Kashiwa-no-ha Cabins for work. Each time, I booked a 27-square-meter room. It's spacious, with a separate toilet and bathroom, and it's a nice room type. This room type can accommodate two or three people, and when there are three of us, the sofa converts into a bed. I've been quite satisfied with it the past few times, so I've always booked with it. However, this time, the experience was terrible. I specified the room type and number of people on Ctrip (this time, three people), but somehow Ctrip's system didn't work, but during checkout, a notification popped up saying the room price had changed. Then, I was directed directly to the payment page. The price was over 100 yuan cheaper than what I'd originally booked, but I didn't think much of it and booked it anyway. When I checked in that day, the front desk told me I'd booked for two people. I said I'd originally booked for three, but somehow the system had changed it to two, and that this room type could accommodate three. I asked if I could pay the difference and have an extra bed added. They said they couldn't. I asked why, and they said their housekeeping staff had gone off duty and couldn't accommodate me. I said I'd pay the difference as usual and have the futons made up for me. They still refused, saying no. Then, the front desk clerk tapped on a calculator and asked me to pay an additional 3,000 yen. I figured if I paid the difference, they'd probably give me an extra bed, even if I had a single quilt, I'd be fine with it for the night. So, I casually asked, ”Could I have a single quilt?” They said they didn't have any quilts, but since there were three of us, they'd have to pay an additional 3,000 yen. After a long negotiation, they kept telling me they didn't have any futons, and at most, they'd waive the 3,000 yen difference. Finally, with no luck, I booked another room. It's not that I was reluctant to book an extra room, but it was really inconvenient to split my luggage between two rooms. I offered to pay the price difference and also offered to give me a second quilt, but all my attempts were fruitless. I felt the hotel was inflexible and didn't consider the guests' perspective in helping resolve the issue.
Service: Poor"