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The hotel is a very good hotel, the hotel is very good and the hotel is very good. The hotel was very comfortable and very comfortable and very comfortable. The hotel is very comfortable and very comfortable. The hotel has a bar-like bar with music for if you want to get a drink one day, especially on Friday and Saturday there is more atmosphere. I recommend that.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....

It is not for families, it is a room campus entitled as hotel too, you have no access to the hostel, and to university because it is an environment for young people

El peor hotel en el que nos hemos hospedado. Desde la primer noche, se escucha todo lo que pasa en las habitaciones de los lados, pedimos ayuda en recepción porque estaban jugando con una pelota en la habitación contigua y no hubo respuesta. Hasta después de las 2 a.m. permanecimos despiertos. La habitación sucia, el baño con mal olor, las paredes , principalmente del baño con manchas de todo tipo, incluyendo pasta dental de huéspedes previos, cabellos ajenos, nos faltaba una toalla, (éramos 3 personas), la regadera oxidada y obstruída, el agua del lavabo se queda estancada, el aire acondicionado terrible. Pedimos cambio de habitación al día siguiente y accedieron, cambiándonos a una habitación junto al elevador, que tiene un sonido de timbre cada que alguien lo usa y con las mismas deficiencias de comodidad y limpieza. Todo mal. Malísimo...