Hotels in Tulum

"The room design is very high-end, and it feels like a renovated hotel. The swimming pool is beautiful and deep, making it more suitable for adults to swim and play. The corridors of the hotel are relatively old, and there is no elevator up and down. If you have large and heavy luggage, it will be a bit difficult. You can ask the hotel to provide a hotel on the underground floor, which will be more convenient. In addition, it is a little noisy at night because it is close to the bar, but I can still accept it. Overall, a good place for a good price."

"The room is spacious and very close to the Tulum ruins and can be reached on foot. The overall decoration of the hotel is creative. The downside is that the catering hygiene needs to be strengthened. Dinner is only a form of buffet, and the variety of breakfast and dinner is single."

"There is a zoo on Cozumel Island across from the hotel, where several manatees are kept. The manatees are well taken care of. The keepers only feed them fresh lettuce leaves, and the unfresh leaves are peeled and sent to the hotel to make lettuce salad. 1. The food is terrible. Even the most difficult steakhouse to book is average. The waiter in the restaurant is impatient to ask you to order quickly. 2. You can only book dinner after checking in. If you go late, all restaurants are likely to be fully booked. 3. The room service is slow and unpalatable. 4. The distance from the room to the lobby is far and you have to take a battery car, but you have to wait a long time for a battery car to appear."

"A charming resort right by the beach. My room has the most amazing sunrise view. But do take note, it’s an eco-friendly resort, so there’s no phone, TV or minibar. Every request is done through WhatsApp. Its own restaurant has quite the menu to sate your appetite, though there are tons of eateries outside on the main street. The best place to relax and switch off from the world."

"When i made reservations trip.com charged while reservation. When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com. So after some hour they called said sorry we did wrong while you check out we will return money. It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere …."

"The hotel is located around 1,5 km from a bus station. It was quite easy to find. In front of it there is a huge supermarket, many bars and restaurants around. The room was clean, it has all the amenities in it including beach towels. I didn’t like the service of the restaurant on the first floor. The food they served was cold, lettuce seemed to be unwashed. Tips were included automatically to the bill which I refused to give taking into consideration the level of their service."

"The hotel is located in Shidong District, with convenient transportation. There is a big supermarket opposite, a restaurant next door, and the Ruins Park is less than 5 minutes away by car. Although it is located on the side of the road, because the room is equipped with soundproof glass, it is not noisy after closing the doors and windows. The internal environment is very fresh, the room and the bedding are very clean, the free breakfast is made to order, fresh and delicious, the room has free bottled water, a variety of tea bags and coffee, the front desk has hot and cold water dispensers, and the service attitude is also very good. Stayed happily for two nights and it was worth it."

"Hotel con encanto, situado un poco lejos de todo. Buen precio, y buena atención"

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."