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I would highly recommend the Fairmont El San Juan based on my experience staying for 4 nights this past week. The pool party was a good start to the week and made the outdoor scene more lively on Sunday & then the atmosphere was relaxing for the rest of the week. Most of the lounge chairs were positioned for a full day of sun & there's cabanas for those who like shade. Each pool has a different vibe one is more lively, one has shade and more quiet & one is good for laps. We were beyond impressed with the beach bar food (highly recommend the burger & fish tacos). Our room was spacious & had a balcony which was good when we had free time to relax before dinner. As a cat person, I thought the best part of the hotel was the family of cats that live on the property. They're super friendly (and will leave you alone if you're not a cat person), some of them even let us pick them up. I was sad to find out that people had complained about them and the hotel was considering moving them when they didn't seem to be a bother at all. The gym was really nice, especially for a hotel gym & had plenty of machines to accommodate a decent size crowd. They also offer classes, I took a yoga class on the beach with Ruth, who was great and super attentive to my back problems. The shops were nice but extremely overpriced - except for the chocolate truffle shop which was delicious & reasonably priced. The breakfast buffet had everything you could ever want for breakfast (even the alla carte menu gave huge portions) - we ate there every morning, their waffles & omelette bar were my favorite & their bacon was cooked perfectly every day. The Meatmarket steakhouse we ate at our first night was impressive, especially for a chain restaurant. Riva had an awesome tasting menu, which was priced beyond reasonably, along with amazing service, hospitality & delicious house wine. Their unique twist on common dishes was impressive & we ate every bite of every course even after we were stuffed because it was THAT good. Housekeeping kept our room in perfect shape & the front desk staff was very helpful when we wanted to plan dinners off the resort & a day trip to Old San Juan. The sounds of the birds at night make it like you're sleeping in the rainforest & very easy to get a good night's sleep.

The hotel is located by the sea, the beach is very good, the coconut trees are dazzling, and the scenery is pleasant. Although the rooms are not large, they are well-equipped, and some are available. Because I was flying, I didn't book breakfast, it was very close to the airport and it took 8 minutes to reach Uber.

We stayed here on our way to the BVI and coming back. On our way we had about 8 hours between flights and it was convenient to get in late at night and just a short walk away was the hotel. It is a little odd being in an old unused terminal, but the people that work there are very nice and our room was fine. It seemed like it had been updated recently. We had the included breakfast the next morning and it was your typical included breakfast but also had made to order omelettes which was nice. On our way back from the BVI we stayed there as we had a 5am flight. Super convenient to walk to airport when the flight is so early. Would I stay here as a vacation destination, No. But would I stay here again as a super convenient, clean, acceptable accommodation right at the airport, Yes.

We stayed 9 nights at this hotel. The facilities are new and nice, but the service is horrible! 1-The bathroom door was stuck, a situation I reported three times and no one ever came to fix it. 2- Two nights they did not clean my room, I had to make the bed and dry ourselves with wet towels. 3- I asked for toilet paper by phone at the reception at night and they did not bring it to me. My husband went down to get a roll and there was no one at the reception, so he had to go to the pharmacy to buy it. 4- The daily cleaning was not complete. They never vacuum the rug much less wash the bathroom or kitchen floors. We had to tread sand from the first day. 5- At the time of paying they did not deduct the $40 per day which is an extra fee for the use of the hotel facilities and cleaning. In my opinion, they should have deducted it for not cleaning my room for two days. 6- the pool was not clean. 7- The reception employees have an attitude and do not respond positively to the guests’ complaints, I think they do not even report it, based on the problems I had and they did not solve Conclusion: I do not recommend this hotel at all! It was the worst hotel experience I have had in my life during all my travels. Estuvimos 9 noches en este hotel. Las instalaciones son nuevas y lindas, pero el servicio es horrible. 1-La puerta del bano estaba atascada, situacion que reporte tres veces y nunca vino alguien a arreglarla. 2- Dos noches no limpiaron mi habitacion, tuve que tender la cama y secarnos con toallas humedas. 3- Pedi papel higienico por telefono a la recepcion en la noche y no me lo trajeron. Mi esposo bajo a buscar un rollo y no habia nadie en recepcion, por lo que tuvo que ir a la farmacia a comprarlo. 4- La limpieza no es completa. Nunca aspiran el rug y menos lavan los pisos del bano ni de la cocina. Tuvimos que pisar arena desde el primer dia. 5- En el momento de pagar no me descontaron los $40 diarios el cual es un fee extra por el uso de las instalaciones del hotel y limpieza. En mi opinion deberian haberlo descontado por no haberme limpiado la habitacion durante dos dias. 6- la piscina no esta limpia. 7- Los empleados de recepcion tienen actitud y no responden positivamente a las quejas del huesped, creo que ni siquiera lo reportan, basandome en los problemas que tuve y no solucionaron Conclusion: No recomiendo este hotel en absoluto! La peor experiencia en hoteleria que he tenido en mi vida durante todos mis viajes.

Let me start off by saying, I was going to give the hotel a descent review. However, since they renege on giving our deposit hold back, explaining to my husband that wasn’t a hold on his card to get back, but a 3rd party charge. Even though, we was both at the check in desk and Grisala told us the $101 will be held until we check out and it will go back on our card depending on how long it takes our bank. Since we are a couple who don’t complain much and tends to go with the flow, we disregard the leaking air condition, the power outage, the cold water, lack of communication and rapid response. The only feature that stood out about the hotel was location and our partial view. In addition, the staff was welcoming and friendly when we did come across them. The young men on the beach who was in charge of the chairs and umbrellas was very accommodating. The young lady at the gate was pleasant and easygoing. The maintenance and cleaning staff were accommodating treating us like humans instead of foreign tourists. I fell like they should wait until they finish remodeling before they start accommodating guests! Just a recommendation.

The housekeepers are amazing! The place offered is what we needed. 2 large queen sized beds, 2 bedrooms, 2 Mounted TVs and 2 AC units. We stayed in Guest Room #10 and although it is a little outdated and there are no windows in the main bedroom, it still was a pleasant experience! Shower offered nice HOT water and great water pressure. There is a skyline window in the 2nd bedroom with a mini fridge and also a skyline window in the bathroom. Everything was clean. Walls were a little outdated with peeling paint and a few water marks but For the price and location, I will not complain. There was an outdoor shower on the 3rd floor roof to rinse the sand off and I believe there was another one on the first floor. The place is super cute with the hanging chairs outside of the rooms and the scenery is really nice. Just a few minutes walk to the beach and on a private street so no heavy traffic. Property is very safe and guest lounge is super cute and clean. The only thing I did not like was that nagging pelican noise that went on all night long. Not sure if that was a part of the whole ambiance but it is annoying as hell! Beds were super comfy!