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I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

- Lovely cosy apartment, that looked even nicer and more modern than on the photos. - While not super big, the space has been very cleverly used and it felt like having my own mini home. - Kitchen is well equipped, so you can really use it to cook your own dinner (I just missed a colander to drain rice and vegetables, but I realise it must be impossible to cater for every individual guest's preferences). Enough pots, pans, cutlery, even a corkscrew and dishcloth are provided. No spices, oil or sponge though, so (quite understandably) you need to buy or bring a few things yourself. - Lovely balcony, sunny most of the day and I could even watch the sea from there. - Good location, as long as you're fine being near ”The Strip” (and not so near the old town). Very close to the beach. In a central but quiet location (at least in February, but my guess is that it's just far enough from the Strip to be reasonably quiet in busier months as well). About a 10 minute walk from Santa Eulalia bus stop from where you can take a bus to Faro (and other places on that route, such as Vilamoura and Quarteira). It's about a 40 minute walk to the main bus terminal. There's also a city bus, but I never really worked out that system (taxis are everywhere too and apparently not very expensive either). - Great value for money. I extended my stay by 2 more nights and certainly recommend this place. While I very much enjoyed my stay here, there are a few small things that could possibly still be improved. Those are really just small details though! - I'd suggest putting a few extra bin bags in the apartment. Cleaning takes place every 3 or 4 days, which is totally fine. But especially if guests cook in the apartment, the rubbish contains food rests and starts smelling after a few days. It's no problem to change the bag myself, but having a few extra bags in the room would be helpful. - There's an illuminated ”emergency exit” sign above the apartment's entrance door, on the inside the room. That's really annoying at night, because it's like always keeping one light switched on in your bedroom. Can't those signs be placed outside the room? I ended up covering it with a dark T-shirt every night, which solved the problem too;-) - There's no socket near the bed.

I think there should be thorough cleaning at each guest change. The towels and sheets have many dirty stains. There is little cleaning in the corners of the houses, we always find cobwebs, dead spiders and other animals. In 7 days, we were told that there would be a change of towels every other day and that did not happen. They only changed towels once, and we had to go to reception to ask for new ones. We didn't have a carpet at the entrance to our house, which meant we brought dirt from the street inside. The staff are very helpful and attentive, the pools are wonderful and the location near supermarkets is very good.

Just stayed here for a week. Lovely hotel. Really large rooms with plenty of storage. Lovely pool view room. Hotel staff really helpful and friendly. Pool a really good size with a nice pool bar. Evening entertainment in the bar every night. Though was a little small but the entertainment staff were really good and friendly. Nice pool room downstairs to have a game. There is a gym. Quite small if you're a regular gym goer but you could adapt to get a good workout. Didn't eat in the hotel but the food looked nice. Small little shop on site which sells your regular essentials. Nicely stocked. Rooms were cleaned daily. Would definitely stay here again. It is a bit far from the old town about a 40 min walk or about 4 to 5 euros in an uber. 10 mins from aldi and 5 mins from the new town *****.

We stayed at NAU São Rafael Suites for five nights, and while the experience was okay overall, there were several issues that affected our stay. On the positive side, we were upgraded to a suite, which was a lovely gesture. The room itself was spacious, with bedroom including a sitting room and , two balconies, and a beautiful layout. However, the bed in the suite was extremely uncomfortable, causing back pain after just one night. As a result, we had to sleep on the sofa bed for the rest of our stay. We reported the issue to reception, and although one of the staff members said they would address it by adding something to the mattress, no action was taken. After multiple requests, I finally spoke to the manager—three days after my initial request. This delay was frustrating, as I was repeatedly told that the manager was unavailable until after 3 p.m. It’s unusual for a hotel of this caliber not to have a duty manager or supervisor available to address guest concerns promptly. When we finally spoke to the manager, we were offered a room change. However, since we only had two nights left, we decided to stay in the same room and continue using the sofa bed to avoid the hassle of moving our belongings. Unfortunately, the service issues continued. On our last night, housekeeping failed / forgot to clean our bedroom and the bathroom or replace the towels, leaving it in a dirty state. After a long day out, we returned to find no fresh towels and an unclean bathroom. We called reception, and while towels were eventually brought to us, the staff member seemed annoyed and did not apologize. When we later requested water, the same staff member returned with a noticeably irritated demeanor, which we found very unprofessional. Additionally, the bed sheets were not changed during our entire stay, which is surprising for a five-star hotel. On a positive note, the restaurant was excellent, offering a wide variety of delicious food. Most of the restaurant staff were friendly and accommodating. However, the lack of evening entertainment, even on weekends, was disappointing. Guests were left to entertain themselves, with no live music or activities provided. Overall, while the hotel itself is in a beautiful location with a great environment, it falls short of the standards expected of a five-star property. The lack of attention to customer satisfaction and inconsistent service left us feeling underwhelmed. I hope this review helps others in planning their holiday and provides feedback for the hotel to improve.

The hotel is big and has several attractions, from indoor and outdoor pools and animation, gym, playground, all very good. Positive points - impeccable cleanliness, friendliness of staff, hot water, small appliances that were old but worked perfectly, cable TV with several channels. Negative points- the furniture is old, the mattresses are uncomfortable, at the reception I was attended by an inexperienced person and was being charged twice the value of the extra bed, very weak internet, we never managed to get a signal during our stay. A lot to improve for a good comfort of the guests.

Last week myself and my partner stayed at the hotel for 5 nights and we had a horrible time - it doesn’t even seem real what happened to us. One morning at 6am we asked an arrogant night manager for water and he told us that unless we had coins for the vending machine, we were not getting water. He shrugged his shoulders and told me we there was nowhere open. What kind so called 4 star hotel does not have water for guests. Anyway - it got way worse. The next night myself and my partner were woken at 2am by the doorbell ringing. I could then hear the same night manager shouting in our door accusing myself and my partner of throwing eggs off the balcony which was an absolutely ludicrous accusation and completely untrue. The same guy demanded I open the door, when I did there was 2 other guys standing there with him angrily looking at me not wearing hotel uniform trying to barge into the room. I genuinely thought I was going to get assaulted or we would get robbed. I do not know if this was retaliation from the hotel manager because I had said it was a disgrace the night before that the hotel did not have water for guests. Both myself and my partner were shook after this encounter. We could not get back to sleep that night and it ruined our holiday. I cannot believe a hotel staff member could do this at work. 3 guys standing there roaring at me accusing of doing something which was completely false and made up. The room was basic but we did not mind that. The main issue was the room was filthy. Dusty pillows and half cleaned on two occasions over the 5 days. We enjoyed the breakfast but found the food for lunch and dinner was terrible. Stale food sitting out for ages without being changed so we stopped eating at the hotel. We are still waiting on our 100 euro deposit back and would like this asap. On a plus side - the pool area is nice and the location is very good. Other than that there is nothing good to say. Never could we have imagined a hotel staff member being so horrible and intimidating to us. It completely ruined our holiday and how this kind of behaviour is found to be acceptable is beyond me. Even writing this now is baffling. Again we would like our deposit back asap at the very least after a horrible experience. Thanks, James H

Staff were polite and friendly. Room was clean on arrival however, It all went down hill after that. Room was not cleaned for the entire 7days. You have to request toilet rolls, clean towels, hangers, irons and clean bed linen from reception. You have to empty your own bins so rubbish bags are left outside causing a terrible stench. Ants infestation with trails in every room in the apartment. I guess for short periods like a few days you will be comfortable but for longer stays I would recommend looking for somewhere else.

Had a fantastic week long stay at this lovely hotel over the Scottish October week. The staff are lovely and friendly, they were happy to help us with things like booking the Zoomarine and booking a taxi - we only got a taxi instead of walking the 10 minute short walk into the Old Town every night due to one of our party having an ankle injury. The hotel was also spotless, a little old fashioned in the room interior but in a classy sort of way. We had a street view room on level 0 and having read other reviews I was worried about the street noise but it was minimal to nothing each night. The cleaning staff were also friendly, and were constantly seen cleaning everywhere. The pool area was stunning, the snack bar was also so good and offered a great variety of choice. We were also there for a big birthday and the staff dropped off a bottle of bubbly for the occasion without being asked which made the day even more special. I could not fault this hotel and having stayed in Albufeira a few times before, this is by far the best hotel I have stayed at and cannot wait to return some time in the future!