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Lovely old hotel that we found ourselves getting lost in.We ate as a large group of cyclists in the restaurant and all really enjoyed our meals.Pool environment was very relaxing Only slightly negative comment was shower water not very hot.

This is a wonderful, unique hotel in Vila Vicosa. It's owner also owns one of the many marble quarries in the area and has made extensive use of Portuguese marble as well as marble from other countries in the décor of the hotel. Our room was the Arabe suite which was one of the largest, most opulent suites we've ever stayed in. Daily housekeeping was thorough and efficient and our bed was extremely comfortable. The daily breakfast was full of many different dishes, including typical European breakfast food, as well as pastries, eggs and sausage. Service at the hotel and dining areas was attentive and professional. The one issue, which seems to be unique to Portugal since I've never run into it before, is that one Nespresso coffee pod was provided each morning for free and each additional pod was 2 Euros each. Every hotel I've ever stayed in has always offered free in-room coffee. But, in the grand scheme of things, this was minor annoyance since coffee was plentiful in the dining area and included with breakfast.

Check-in was very good, We must say that Ana on reception was excellent and extremely helpful, and gave additional information on the town with a map and leaflets. Hotel grounds were lovely, our bed and room was large and comfortable. Breakfast and choice was good. Disliked · Breakfast 'hot food' was lukewarm even before 12 or more guests came down for breakfast by 09h. Evening meal was a big disappointment. We were advised to pre-book at least one hour in advance, but we were the only guests eating that evening, and already two items were unavailable on the mains menu. So we both chose the Tuna steak, but even that was a problem as there was only one left. The Tuna itself was not great, and seemed to be a lukewarm processed meal. Lamb came with roast potatoes - and lettuce?! Tuna steak came with vegetables though. The dessert that should have included raspberries came with strawberries instead.....? €7 for two American coffees and a little milk was a bit steep, even for hotel prices. Two minor irritations.... Although it was not possible to fully open the bedroom windows, (understandably as it was 2 floors up), it was impossible to keep them ajar in the breeze to allow cooler air into the room. The mini-bar fridge was on but not sufficiently cool enough as there was no setting to adjust it. Would consider staying again if 1) there was a very good offer, and 2) as a base to explore for a couple of days.

The same Pousada series, this is an old castle. It is also very flavorful. For breakfast, you must try the famous local Iberico sausage. The tower opposite the front desk must be climbed to see the panoramic view of the small town. The restaurant next door, the venue used to be a prison, the environment is very flavorful, the dishes are very delicious, I even had two dinners

A beautiful bulding, a splendid location with a calm and tranquil entourage. But: The hotel it’s not prepared for high season, food took ages, to be served, and almost everyday there was something missing on breakfast, due to sold out reasons. The worst FBM they choose to manage this hotel. If the restaurant it’s sold out for dinner, you will not have any chance to get food until 22:30, and the menu at that hour it’s resumed to 3 different types of toasts, that happen to me and my family. We arrive at 20:30 and we where starving, and they refuse to serve food until 22:30, after a bit of reclamation different food from a snack menu was offered. On one of the busiest days in the hotel, the pool bar was closed. It was bank holiday, and the hotel was full. It was a mess to get some food. The rooms are clean, and they are in old monastery rooms. Ours was a mess. We asked for two complementary beds, the most discomfortable ever seen. The room door did not work at all, at front desk they told us, they were expecting a new one. The door didn’t close unless with a key, We asked for an extra key, something normal for 4PAX in the same room, it did work, but only to open not to close from the inside. The bath room with beautiful local marble from the region, it was impossible to take a shower with get a bump in the head, resulting from the falling of the shower from its wall holder. They fixed it by reducing the water pressure, but from that moment on, it was impossible to regulate the water temperature. The cleaning team never left the enough toilet paper, almost every day we need to call for more. Finally the extra beds that I payed for my kids were with a thin mattress and a falling apart estruture with springs getting loose, and a sofa bed also falling apart, that we need to fix every day. One day we arrived lately and found the room door completely open, some one from the cleaning staff, left the door open after cleaning the room, lucky nothing was missing. At the end as compensation they offer a day of one extra bed, around 2,5% discount. The personal at the front desk were always very friendly, collaborative and sympathetic with us and all the events, that happen with us during the stay. It’s not enough being beautiful wen you’re are not efficient or even haven’t the conditions to receive your guests in conformity with the price you demand.

I recommend the hotel. Clean, large parking, close to the routes of Lisbon-Madrid but calmly, beautiful swimming pool, breakfast is abundant and warm as in Poland, the service knows English and is nice, rooms are large and clean . The same pluses !!!