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Had to book a room at very short notice due to family emergency. As travelling missed email that out of hours checking needed us to talk to hotel. However, when we arrived and found could not get in a quick phone call resulted in manager returning to site. Found we were first guests in one of the rooms ready after recent refurbishment. Absolutely lovely, comfortable, clean room and they went out of their way to help us. This is a 3 star hotel where you are pretty much self catering. It has mini kitchen area with fridge and microwave in room but also a communal kitchen with complete facilities including dishwasher and everything you would need to cook a meal. The automated coffee machine provides drinkable coffee and the vending machine has in addition to the usual snacks, microwave meals and soups. Very well thought out. The outstanding feature however is the amazing manager who went out of his way to help us with our changing needs in family emergency. If you just need someplace to lay your head rather than a full hotel experience this is the best place I have ever used.

We, two adults and two youngsters, stayed in this hotel for three nights, room 201. The hotel room was large enough for four persons, although youngsters had to share a folded sofa bed. There was enough space in the toilet/bathroom and the shower functioned well. The view was to a street below, and people were sometimes smoking there but they moved when we asked them to. There was no air conditioning and the room got too hot during the night. Luckily it was possible to open the window, but this mostly did not cool the room enough. We had asked for a good cleaning under beds, as some of us have dust allergy, but we found cleaning to be lacking in this respect during the entire stay although we asked for them to redo it. We found the breakfast to be excellent. There were some different local varieties on offer for each day and personnel really clearly made a large effort in making an interesting and quality menu for every morning. The receptionists were very polite and helpful. The location was nice for exploring places outside Östersund. We mostly ate at the centre of Östersund, which is about a half an hour walk. However, there is also a local pizzeria close by with a good menu. As the hotel was not in the center, we found the hotel area peaceful in the evening, which was nice. There were always enough parking spaces. If ever back at Östersund, we could consider this hotel again.

Excellent hotel with a great unique old fashioned Theatre look. I can definitely recommend this hotel. Dinner and dessert was nice and breakfast was a typical full Swedish buffe breakfast. Loved the old Theatre theme at this hotel. Appreciated the fact that they have a spa and gym even though I didn´t have time to use the facilities.