"My first impression of the hotel was it’s not professional as they did not receive my booking even though it was fully paid before arrival. I had to resend the confirmation email for them to retrieve my booking. The hotel looked unlively. The room was nice with good view. However they need to upgrade the mattress. Breakfast was very basic without much choice. We enjoyed the sea and indoor pool though. "
"The only problem was the payment of the residence tax, I didn't benefit from the legal tariff (Tunisian traveler) I had to pay the European tariff despite the presentation of Tunisian identity card. Not very correct... but good not serious."
"Hotel magnifique emplacement au top piscine magnifique mer extra nourriture excellente le rêve le personnel au petit soins surtout pour les français et les allemands vacances inoubliable merci à tout le personnel du vincci dar midoun"
With a stay at Vincci Helios Beach in Aghir, you'll be next to a golf course, just steps from Vincci Helios Aqua Park and a 4-minute drive from Djerba Explore Park. This beach resort is 1.6 mi (2.6 km) from Lalla Hadria Museum and 4.6 mi (7.5 km) from Souk Midoun.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and outdoor tennis courts. This resort also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Grab a bite to eat at one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Meet other guests and eat at the complimentary reception. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Aghir? This resort has 9688 square feet (900 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 354 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
"Quiet and relaxing establishment. The staff is friendly and helpful. The concept of ”tapas” and ”à la carte” dishes offered at the restaurant of the establishment are really great to discover new flavors accompanied by good Tunisian wines. The proposed buffet is still to try. The apartments are pleasantly spacious and well equipped. The private beach with snack / bar is only a five minute walk away, a real treat. The pool and deckchairs are excellent for a nice nap in the sun. Small plus beach towels / pools are provided free of charge. Small minus the laundry service of the establishment is really worth reviewing. Excursions, sometimes at exorbitant rates will also be offered by ”staff”. Negotiation is integral to the success of these. In short ... A very nice first experience in Tunisia."
"Points to improve :
- First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers
- Deplorable reception at reception > Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.)
- Once in the room, no leaflet available concerning the operation of the hotel > we had to ask reception to find out that we had to download a TUI application
- Very few power outlets in the room
- Surprise to receive a hot chocolate in a water glass.
- Does not clear the table at the restaurant level > poor service
- Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility.
- The main restaurant is configured with tables very close to each other > Feeling of oppression and being at the table with these table neighbors.
- Crossing the corridors to reach the rooms, the spa is quite long > Only one elevator
- A customer clearly attacked me while I was online.
Good points :
- Has an iron in the room
- Spacious room with beautiful sea view
- Free slippers
- Diversity of food at the restaurant
In conclusion :
- customer service needs to be reviewed.
We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early.
- We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?"
The Djerba Resort- Families and Couples Only is an ideal spot for travelers wanting to discover the city. The Djerba Resort- Families and Couples Only is an ideal choice for travelers who want to take in the sights and sounds of Djerba. From the hotel, Djerba–Zarzis International Airport is approximately 29km away. Traveling to and from the airport is easy with Djerba–Zarzis International Airport located approximately 29km away. This hotel is located near many of Djerba's attractions including Mosquée Kbess, Neptune watersport and Aqua Park Pirate. When guests have some time on their hands they can make use of the onsite facilities. This Djerba hotel features parking on site.
With a stay at Welcome Meridiana Resort - Families and Couples Only in Djerba Midun, you'll be within a 5-minute drive of Tourgueness Lighthouse and Djerba Explore Park. This beach resort is 1.1 mi (1.7 km) from Lalla Hadria Museum and 1.2 mi (1.9 km) from Sidi Mehrez Beach.
Treat yourself with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including outdoor tennis courts and an outdoor pool. This resort also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Enjoy local and international cuisine at Restaurant Central, one of the resort's many dining establishments, which include 4 restaurants and 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 307 guestrooms featuring refrigerators. Rooms have private balconies or patios. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
5 reviews
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