I will continue to stay here next time. The scenery is so beautiful. This hotel is more suitable for vacation because the place I live is a little far from the lobby. The Italian restaurant is more expensive but the taste is okay.
The typical high-quality hotel is worthy of praise. The Ctrip booking is actually a little cheaper, and the hotel facilities are all very good. Finally, I would like to extend my cordial greetings to the family members of Ctrip's ticket reservation department: You have stolen the flight I ordered for the red-eye flight, which caused my child to go home at two or three in the morning. Instead of being shy, I refused to admit my mistake and asked me to do it myself. Undertake to change the business class of more than 4,000 yuan, or change the long transit flight and bear all the cost of the change. Ctrip has changed the popular flight to Red Eye. It is already a recidivist. I didn’t expect to be a super member. I also enjoyed the telephone communication to half the tone and hang up the phone. I hope that the CAAC and China Southern Airlines can punish this punishment. Shop big bully ticket agent! ! !
I had a frustrating experience at the hotel. The staff at the reception pretended to speak English, but when I asked a question I got vague answers. For example, when I asked for tea, they said ”Someone will bring it to your room”, but it never came. There was no phone in my room and the air conditioning didn't work. The first room they gave me didn't have a TV and there was a problem with the tap. They gave me a room with a sea view, but it was too far from the entrance and I still had problems with the air conditioning and the phone. All these problems were only resolved the day before I checked out.
Also, my charger didn't fit into the socket and when I asked about it, I got the same vague answer with no follow up. I even left my phone at the reception to charge, but it never did, which was incredibly frustrating.
As for breakfast, you have to go to a restaurant or balcony area where a lady with an angry expression on her face takes care of you, but you are forced to eat whatever she brings to your table, there is no choice. Overall, my experience at this hotel was quite disappointing and not at all what I expected.
27 reviews
3.0/5
Price from
CAD 146
per night
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Visited during Ramadan which is challenging for the local staff, nevertheless everything and everybody met our expectations! A special thank you to Houcine during breakfast who was very tentative and welcoming every day, it was a joy to visit the breakfast buffet every day.
What a cute boutique hotel! The location was really good in the heart of La Marsa, very friendly staff and the room was small but very chic and clean. The communal areas have quirky art and interesting pieces. I was sad to stay just one night, wish I could have stayed longer here!
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