Find the Cheap Arcola Hotels

For the past year, I have been receiving medical treatments at a clinic in Pearland. It is near impossible for me to drive home after, so I always book a room at CY. It is the perfect location. I can walk to shops and restaurants, the pool/hot tub are always clean. The rooms are cold A/C, clean, comfortable beds - and safe. The hotel is very nice and the staff is always friendly and helpful.

So the good- The bed was comfortable, very good air conditioning, quiet, bar attendant was attentive, wait staff attentive. The bad- Housekeeping was absent everywhere but the lobby. I am not indicating the every 3 day room cleaning as I don’t need daily attention. The fifth floor hallway had the same debris in it all week to the point I daily greeted the rubber, wrappers, and cello wrap. The carpet in my room was very dirty (someone had hole punched a document and punches were always on my feet. I had them room clean and I got fresh towels, no change to the condition of the carpet. I have been a Diamond member for quite some time and know they changed breakfast to a $10 food and beverage credit. Fine, it is nickel and diming, but fine. They credited this once in 5 days. No problem. I go to the front desk, the attendant wasn’t trained to fix this. She says she will fix, email me a corrected receipt, and give me a call to let me know it is done. Great! Other than it never happened. I have been struggling to get it corrected and a correct receipt for my expense report. Corp says on hotel can do it, hotel says only corp can do it. This is a third poor Hilton stay in the last few months. Colleagues have been having similar issues. Sorry, three strikes and guess who will not be aspiring to be Diamond or any other status next year.

Ladies and gentleman if you are used to staying at 3 star hotels you will be disappointed with this property unless you are just hard up. First the good: Beds were comfortable and clean (at least my room was) AC was adequate. Refrigerator in room The not so good. Horrible smell when you first enter the room. People - why? Customers are coming in . We appreciate the efforts of a clean room but why the harsh odors of cleaning chemicals and industrial solutions? It's a sign of cheap cleaning. No Way in hell would that expereince be found at a hotel that values it's guests. Rust stains in the bathtub undesirables on the property by the pool And a WHACKED-Out billing system! I stayed for one night. They took my money from my card before I even arrived. They sugar coat it by calling it an ”authorization”... how cute. They certainly didn't mind apologizing for it which is absolutely ridiculous because that is not an admission of how F'ed up it is, it's basically saying ' tough Sh*t'. Then minutes after I checked in, BAM, another $118 hit on my card. What? A charge for one night is fine, but not TWO! Again, they do not care. Im staying for one night people. I was out a total of $237 which wiped me out for dinner as my card declined when trying to pay for an item. What property does this? This one does. As a frequent traveler to Houston and other parts of the state, I know a good hotel when I'm there. I can testify that IHG hotels (Holiday Inn) do not pull those shenanigans as do not Candlewood Suites, Courtyard Marriott, Hilton and Hyatt properties. So watch out for that. All the can do to remedy the situation like that is to apologize over and over hoping you'll swallow it and go away. The next day the ”authorization” dropped off and my statement reflected only a one night charge. But the drama it caused was not worth this place. Sorry folks you cant just take and meddle with someone's money. Budget conscious travelers are not prepared for that, especially when other Hotel chains do not conduct business transactions that way. I learned my lesson good. I'll gladly pay $199 a night to stay at a more customer friendly property.

The ceiling is thin and the noise of footsteps upstairs can be heard clearly. Breakfast is unchanged and even worse. The restaurant waiter is an Indian, without a smile, as if everyone owes her how much money. The front desk is good. Almost all the items in the room are made in China.

I really enjoyed my stay at Fairfield Inn.Even though we were there due to unforeseen circumstances. Loved the fact that is was a smaller place, never had to worry about having to walk or park far away. Enjoyed everything about the place. The front desk clerks were amazing I think their names were Cora and Kevin. I hope i'm correct on those names. Jeff the manager was awesome also.But anyway they went above and beyond to accommodate us. Will definitely stay there again. annpacol@yahoo.com