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Overall it was pretty good, the room was spacious and the check-in process was convenient and quick. The hotel also has a swimming pool, although I didn’t have a chance to swim. The bad thing is that I had to pay the deposit twice... I couldn’t even see the toiletries in the room being cleaned after they were used up.

On July 18th 2022, my husband and I arrived at the HGI in Calabasas at noon which I realize is prior to stated check in time. I absolutely, positively and completely understand that check in time is 4:00 p.m. The problem is that we were informed our room was ready...HOWEVER...in order to check in prior to 4 pm I would have to pay an additional $75.00. I did not pay it. This is on top of the $187.00 a night I was already paying for the room. I was told this was corporate policy....however...NOWHERE...not in large print or the very small print on my reservation was this stated, nor was it stated anywhere on the Hilton Garden Inn website, or the website for this actual property. There were NO signs posted anywhere inside of the hotel stating this fact. If it is a policy, rule, program, plan or procedure it MUST BE STATED SOMEWHERE. . On the website for this actual property...under the tab ”Hotel Policies”...it does not show any fee for early check in, but early check out or late check have $0.00 fees. I have lost count as to how many people I have spoken with including the director of sales at the property (Eduardo) who basically told me they can do as they wish and blew me off. I have been in email contact with the front office manager (Alyssa) at that hotel and her response was the ”thank you for bringing this to our attention...blah, blah, blah”. I did speak with two people in Hilton corporate guest relations and was finally given additional Hilton Honors points. They now consider the case closed. I do not consider the case closed. No one seems to understand that there has to be notification of additional charges. I am still angry and frustrated, and after the way we were treated and disrespected at the hotel and again by all of the many people I have been in contact with I do not feel valued or appreciated as a guest or a Hilton Honors member. I am questioning my future relationship with the Hilton chain.

Still love this place, it is perfect for those who are just looking for a basic, clean, inexpensive place, in a good location. Have been coming here for many years now, each time for a 3-4 day stay. After Covid, the room cleaning services changed and now you only receive towel change and trash take out each day, with full cleaning on the 6th day of stay. Unfortunately, this reduced service was not consistent. On the first day, trash was taken out and towels changed. On the second day, the towel change was left on the table by the TV. On the 3rd day, no service at all. I

Convenient transportation, close to high speed, no traffic jam around

The location is the only thing good about this hotel. If you stay in the back rooms there alot better then the frontvof the hotel. That needs to be renovated especially for the price of the hotel. The staff was friendly overall never had a problem

Business hotel. Clean, bright rooms that are quite spacious. Great wifi. Beautiful outdoor area. Large gym with indoor spa. Starbucks in the lobby opened from 6AM to 6PM which was a plus. Friendly bar area with decent food offerings. Food at a business event/meeting was very good. Attentive and friendly staff. Only negative is that restaurant closes at 11AM and does not open until dinner. If working from hotel you cannot have lunch unless you opt for a Starbucks sandwich.

We were here for a wedding. My girlfriend called the hotel to get a special group discount on the condition that a certain number of guests book a room in the name of the group (I don't remember the specific number of people, maybe five people), If there is enough people, you can upgrade to a suite in addition to the discount on the price. We stayed in the suite and it felt great! This is a Courtyard hotel, so there is absolutely no mistake about choosing here, and this hotel is better than the ordinary Courtyard hotel. The room was very nice, the pool was the same, but there was no hot tub: (There are a lot of food around, and there are restaurants to choose from in the hotel. It takes about 20 minutes to drive through the mountain (Topanga Canyon) to the beach. There are many shops near the hotel, and I said that the neighborhood refers to a little more than one kilometer to three public. Within the range. We are very satisfied with this stay, but we may not be willing to pay the full price to stay at this hotel, which is completely acceptable if it is lower than the government designated price.

All the staff i encountered were very friendly. Parking is valet only but the valet guys always were quick to bring my vehicle (I never waited more than five minutes even when they were busy. The room was very comfortable and quiet which is my two musts in a hotel. Security was very visible which was comforting. I always travel with just a carry on so I always need to do laundry. The laundry area was very clean and cost just $1.50 per load. Breakfast was your typical waffles, cereal, and muffin variety but it was free so no complaints here. The bed was incredibly comfortable. I never woke up achy like you do sometimes in a different bed. My only gripe was the shower head (which seems to be a standard at all the Hiltons I’ve stayed at). It doesn’t put out a lot of water pressure but if you stand there long enough you’ll get clean eventually! Very comfortable place to spend the week.

I've been doing meetings for over 35 years and I must say, this hotel did everything right and then some! From the moment I walked in to the time I left, I knew I was in good hands. The event team was amazing! Nothing, and I mean, NOTHING was missed. The food was amazing as was the service and attention to detail! Having to get picked up at 3:30 am is a challenge anywhere but the freeway was closed for construction, so I was worried to say the least. I just mentioned this to Eric at the front desk and he made arrangements with ”Nick the dependable” taxi driver. At 3:25 Nick was there and I was on my way. Just perfect from beginning to end!