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I strongly recommend on the Residence Inn at Fair Lakes in Fairfax, Virginia. The manager, Hannah Adlam, sets the tone and offers a great example for the entire staff of the qualities of exceptional customer service. As a guest at the Residence Inn, I have received exceptional service from all the staff. During my stay, the facility has been undergoing renovations. Many measures have been taken to ensure customers are well taken care of during these circumstances. In addition, at this time, the Covid 19 Pandemic is in full swing. During these challenging times the staff are still providing customers exceptional service. As I witness all the work being carried out by management and staff to meet customers’ needs while undergoing building renovations and a Pandemic, I can just say everyone at this Residence Inn is Exceptional!!! I love the renovated suite I occupy; it has a great arrangement of living and sleeping areas with neutral colors and lovely decor. My favorite part is the location of table in the kitchen which can also be used as an extra work surface when cooking. Outdoors, the new patio offers multiple lounging areas, a barbeque and a fire pit adorned by trees and flowers. The Residence Inn is in a great location close to Dulles Airport, Fair Oaks Mall, many groceries stores and major highways!

Spent a recent June 2022 weekend here with my wife and toddler. The staff were great and like many other reviews, this is a great place to stay. Unlike some other RIs in the area, this is newer (built in 2011 I believe) so that really shows in the little things like the sink fixtures, nice clean white tile in the bathtub, etc. I am Bonvoy Titanium Elite and they upgraded us to a 1BR suite which was very large and spacious. Parking is free, the area is very safe and it’s close to many places one might need to go in Northern VA. There was one significant disappointment and that was the breakfast. I realize during the worst of the pandemic many changes needed to be made but I just felt deflated to come down and find paper plates and plastic silverware. When you’re away from home often you value things like eating with real silverware and real plates. Additionally, everything just seemed like processed food. Instead of a warm cauldron of oatmeal, they just had packaged containers of dry oatmeal that you’d need to pour hot water in. Eggs were fine and there was some fruit, but compared to other RIs I’ve stayed in during the pandemic, this breakfast was really 1 star. We didn’t even bother on Day 2 - we just went to Panera. It’s a shame because everything else about the hotel is really good. I just want more than pre-packaged processed food.

The best value hotel near Washington Dulles Airport is the best choice for arriving in the evening. It is also convenient to travel to the city the next day. In addition, there are hot water and instant noodles, suitable for Chinese people.

We stayed at the hotel for 2 nights at the end of March 2023. On arrival, we noticed that there was a cherry picker outside the hotel and that work appeared to be happening. At reception, there was a piece of paper taped to the desk explaining that building renovations had now been finished and that painting was all that was still being carried out - and that this would not happen outside 9-6. The check-in staff member advised that we would have to request a room refresh as Hampton Inn no longer did so - until the 5th night. We were on a 2-night stay. I asked the reason for this and he told me it was connected to Covid. When I pointed out that this no longer seemed a current reason he told me that it 'depends on which policy you read'. To me this is cost-cutting. The room was, however, lovely and recently refreshed. It was spotless. I agreed with the other reviewer about the lack of sound insulation through doors. We could hear everything out in the hallway - when someone went into the room next door or opposite it was so loud that it felt like they were coming into our room. We could also hear into the next-door bathroom. That was the only downside. That and the fact that we forgot to ask for that room refresh after all. Breakfast was standard.

Rarely perfect holiday inn Check-in experience. The surrounding transportation is convenient, of course, it means driving and trying to think less about public transportation in the country. There are parks, malls, oil stations and so on within 2km of the hotel.

Our 2-queen bed room was okay, nothing special. The bed was very comfortable, and the shower was great. Interestingly, when we tried the TV, it wouldn't turn on. I thought it might be the batteries in the remote. I called the front desk, and someone showed up in about 10 minutes. No, not the remote. He did something, i.e., put in some kind of code. Aren't hotel TV set supposed to be ”ready to go?” A recent review remarked about the lengthy check in process (with no one waiting). I experienced that too. Interesting? The breakfast room is huge and attractive. We sat at a table overlooking the pool. Breakfast, at best, was fair. The sausage patty was ice cold, in spite of it being in a metal container labeled ”hot.” The potatoes was not hot either. There were no pastries in the little pastry ”cabinet.” I had to ask about them. He brought out two kinds of mini muffins (okay) and, I think, donut holes (stale?), which were cold, probably just out of the refrigerator. Getting in and out of the hotel grounds was a challenge, i.e., not easily done, especially during high traffic times. And, yes, the hotel is convenient to GMU, only about 2 1/2 miles away.

We arrived at the hotel late in the evening after a day of traveling. The young woman at the front desk was not particularly friendly and when we asked for a double bed, she quite briskly said “no”. She gave us a room on the first floor. That night we could barely sleep. Our room was a door away from a backway exit from the hotel. At all hours of the night, people were walking by, speaking loudly, laughing uncontrollably and banging doors continuously. It is not a hotel’s fault that so many people are inconsiderate of others, but in the morning we were exhausted. I went to the front desk, and there was a different young lady there who in the most professional and courteous manner changed our room to the third floor. We had absolutely excellent remainder of our stay. I have to say that she has been most helpful throughout our stay, helping us with replenishing supplies and providing excellent service…I wish I asked her for her name so I could praise her in a more personal manner. There are a few restaurants and grocery stores nearby. The highway is conveniently close. Great location. Overall very good stay.

This is a 3-star hotel and it shows. As its name indicates, the rooms are suites and come with a small kitchenette, which includes a small sink, refrigerator, coffee maker, and a small microwave. Our room also had a small living room with a couch. The TV in our room was set at an awkward position, opposite the wall that separates the living room and the bed. This was probably an attempt to be visible from both, but made it difficult to watch from either space. The room did not have a safe and there was only one drawer to store things. The cupboard was good size and came with an ironing board. The AC was quite loud and we were staying on one of the lower floors so the general noise level in the room was quite higher than in other hotels we stayed. Nearby (0.2 miles) there is a small mall with a choice of restaurants and a grocery store. This hotel is near the George Mason University and is one of the university's preferred hotels. So many families stay here when they visit the university. However there is no hotel shuttle to take you there. So, you either need to have a car or to pay taxi back and forth. The breakfast can be improved. We didn't expect it to be a full continental breakfast, but it seemed minimal. There were no bagels, English muffins, waffles or similar. On the other hand there were pre-packaged cereal and milk, pre-packages hot sandwiches, boiled eggs and some fruit. This could be due to COVID, but the look of these things did not inspire confidence for their quality. Again this is a 3-star inexpensive hotel, so one cannot complain that much.

We have stayed at the Fairfax Marriott Fair Oaks 25+ times over the last 8 years while visiting our son and his wife who live in Fairfax. Additionally, we have frequently had friends and family stay there while visiting too. Originally, we loved the hotel, but it has increasingly become worn and in disrepair. This past weekend will likely be the last time we stay there, unless measures are taken to correct many of the issues we so disappointedly encountered. A large group of us traveled to Fairfax and all booked rooms at the hotel (10 rooms) . We found the rooms in need of better cleaning and physical and mechanical repairs. It started when I arrived, got to the room which was not very clean, had torn draperies, and an air conditioner which clanged constantly. The maintenance man, who was lovely, came promptly to try to fix the noise issue, but could not. As a result, my room was changed to another floor, with no one helping me. The next room, had a very dark entry from the hall, as the lights there were not working. Upon entry, the room was also in need of a better cleaning, the door handle was falling off, and the faucets needed repair. When family and friends arrived, they too were certainly not thrilled with their rooms for similar reasons. Well before coming, I spoke with the front desk and hospitality agent about the possibility of having a space available to greet family and friends as the arrived and so we could spend a bit of time together. Although they said yes, the next day I received a email from the banquet manager, stating there were no such spaces available. In the past, we’ve used a hospitality room there for this purpose, but I was told there was absolutely no way they could accommodate my request. On The night when guests arrived, the hospitality roo off of the main lobby was in fact vacant all night, but the front desk manager said we needed to ask for it in advance to get tables and chairs. I had that request, in writing, but it did not matter. They did finally make a space arrangement for us when they realized we were simply going to stay in the lobby., because they did not want some of the children ‘running wild,’ in the lobby. Overall, the hotel and staff did not do much to be accommodating or welcoming, with a few notable exceptions (the woman overseeing the restaurant for breakfast was very kind and helpful). We are Marriott Bonvoy members, and ad stated earlier, have been frequent guests at this hotel. Unless significant changes are implemented very shortly, we will choose to stay elsewhere, as there are many fine options in this area.