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Beautiful, fun hotel with excellent Customer Service throughout. I first have to mention there are two outstanding dining opportunities at the hotel. Swampers Bar and Grille offers music nightly and menus and desserts and bar are all great. For lovely dining the 360 Grille revolving restaurant is beautiful and menu and food excellent. Even the coffee shop was great and opened early with fresh pastries. The hotel itself has lovely rooms. Our room had an A/C glitch and woman front desk manager was so fast to move us to a different room, even sending staff to help us move rooms. She needs to be commended because she really was excellent. We were in Florence visiting family and we will stay again when we return. This hotel is also located along the banks of the beautiful Tennessee River and a very large dam. Be sure your room faces the river. I can't say enough about this hotel. It is one of many Marriott properties we have stayed at since Covid and it is by far the best Marriott property we have visited and stayed.

Lovely experience. Close and in walking distance to lots of fun restuarants and bars. Cool shops and even an old theater close by. Staff was friendly and nice. Parking was a little of a challege but the staff was very helpful with this too.

The front desk person was great, check in was very fast and easy. The room was nice enough and there were enough towels, but the corners of the bathroom and the corners of the carpet had not been cleaned in a long time and the couch was stained. The surfaces in the room were all streaked with whatever they used to clean. Downtown Florence but pretty noisy, with a lot of street noise and motorcycles, and the walls here are pretty thin. There was a big metal thing sticking out from the bed that you could cut your leg on and the elevators always smelled like cigarette smoke. Breakfast was pretty bad, with scrambled eggs but no omelets, no sausage or potatoes, kielbasa that wasn't even hot. All the juices were watered down. Overall, I thought it was overpriced.

Was a great place as always !!

I really wanted this to be a great experience. The hotel is in a great part of town and it is next to great hotels. This hotel is supposed to be 100% smoke free, but I smelled smoke in the hallways. The bathroom was disgusting. I wish I would have taken pictures of it, but I was so stressed by everything that it didn’t enter my mind until after we checked out. For reference, we stayed on the first floor, last room on the right. I can’t remember the number. The shower looked like it was from the 90s and like it hadn’t been updated in years. Luckily, this hotel was near my family’s house, so we just showered there. The mini shampoo bottles looked like they had been previously used, but I feel like the the staff said “oh no one will notice” and they put it back on the counter for the next guests. The wall outlets were literally hanging off the darn walls. Such a safety hazard. The AC/heater unit is incredibly loud. The people above us sounded like they were practicing for a dancing competition. The hotel was loud in general, you could hear everything outside the door. Oh my favorite thing, walking from the bathroom back to the bed at night, with the lights off, was an adventure. I’m surprised I didn’t knock myself out a few times turning that corner. Not really a complaint, just kind of funny at this point. There was a recliner in the room. It was a dark fabric with quite a few white stains on it. We didn’t touch it. At least the room had a microwave and a mini fridge. Our mini fridge wasn’t working, or it was unplugged or something. My boyfriend swears that it was plugged up, but luckily the maintenance person was able to fix it. FYI: I guess due to the big Rona, they don’t serve a hot breakfast. I think that they just have some breakfast sandwiches and some pastries maybe. Also, our stay was under my boyfriend’s name and email, but I’m writing the review on TripAdvisor under my name and email. Our stay was from 2/11 until 2/13. Like I said, we were in the last room on the right on the first floor. I don’t want anyone from the hotel to clap back saying that I never stayed there because my email or whatever doesn’t match what their system says. My advice to the owner and the manager/management of this hotel: -Please invest the money into updating this hotel. Yes, it is a Quality Inn, but that doesn’t mean that this specific hotel cannot be up to the standards of other Choice Hotel properties. The Comfort Suites across the street from this hotel looks more inviting on the outside than this hotel. -Please shampoo the carpets. -Please shampoo the recliners in the rooms. -Please, for the love of all that is good and holy, please fix the wall outlets in the rooms. -Please invest the money into buying new AC units or at least fixing them. -Please, please, please update the bathrooms. -Please clean the bathrooms. -Please scrub the grim and dirt off the walls in the rooms. -Please add better lighting in the hallways. It was a b