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Let me start off by saying yes it is a clean hotel. It is new and it is very accessible from the highway. 30 minutes from the airport as well. It is close to two pharmacies and a few fast food resturants. Its in a residential area as well. The front desk agent Ms.Jackie needs a raise or assistance first of all. If they don't answer the phone its because the management is understaffed. The hotel should invest in cordless phones for their staff and recognize they may need part timers during holiday weekends. Also eating in the lobby should be a no no for staff. Also if they are eating in the lobby then cameras should be placed strategically ao they can better watch the hotek when they need to eat (which they should able to). To have to be let in the hotel during the day gave me pause because I have never been at a hotel or motel that requires a key to walk in the front door and I also worked front desk at a hotel before and worked 3rd shift. The GM needs another walk through and talk to the employees to see how they can make things smoother for checkout and thw employees because if they are inconvenienced then guess who gets the end if it.....the customers. I should not have had to wait in line for a folio. We had some issues in 222 (a couple of spiders small ones) I get it that the hotel may not have been as occupied so things happen. Cleaning needs to be a little better but overall it was a decent stay.

I was charged twice and I didn't know why book online and pay online and in the hotel and I was not refunded the hotel

酒店好可以

I’ve never had such a horrible experience. My husband booked this for me without checking the reviews. When you first walk in it looks nice. Nice lobby with new carpet and nice big Christmas tree The gal at front desk was the rudest and unhelpful person I’ve ever dealt with. 1st she had ear buds in and was face timing some guy who appeared to be laying in bed. (I’ll explain shortly how I know that) She didn’t acknowledge me at all, she just stood there staring at me and talking to someone Finally I said I’m here to check in. Her response was just Drivers license. I won’t bore u with all the details but 1- I was not only one there at desk having issues with her. 2- reservation was under husbands name so she was refusing to let me check in. When I told her I knew my husband had told them during reservation he would not be with me. The front desk gal then stuck her phone up to the glass in front of my face. First thing I saw in the corner of the phone was a guy laying in a bed with a blanket on. Originally I thought it was the manager or something. No she was putting the phone to my face with a screen shot of the reservation and proceeded to ask me where on the reservation I saw my name. I proceeded to call my husband who then called reservations. Reservations told her basically to let us check in. When she got off phone she smirked and said they told her she couldn’t do it. LIE!!! Finally reservations rebooked it in my name and after doing a security deposit she let us check in. We got stuck in elevator briefly and when we got to the room it was aweful. My 15 year old niece wouldn’t even sit down in the room. The phone didn’t work and I know at least 2 other rooms had same issue. The carpet had stuff all over it, lamp shades were broken and torn, towel on tub was stained, large stain on the sheet of one bed, paint slopped all over the place. Over all was just horrible. We immediately booked a room at SpringHill Suites. When we went to check out less than an hour after the hour ordeal of checking in and no one was at desk. My mom rang buzzer several times and when front desk gal returned she started yelling at us for ringing it more than once as she was in bathroom. My deposit should have been put back on my credit card thanksgiving day after 11am. 5 days later it still hasn’t been refunded. I will never stay at a days inn again because of this. Not only because of how disgusting the room was but also because how rudely we were treated. It was very obvious that the owners and staff couldn’t care less about the property or the guests. There is no way I would have slept on that bed, showered and sure wouldn’t eat breakfast there. Amazing that they made the effort in the lobby but absolutely none anywhere else. No pride at all