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I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.

This new hotel (3 years old) is a very nice Hampton Inn. Our bayside room (#409) was large and very comfortable. Located on the 4th floor we had a great view. It is conveniently located to a small shopping/ eating area and was easy to get to Coronado Island. This Hampton Inn had a bar and served bar type food in the evening. It was very pleasant and we enjoyed getting to relax at the end of our day. The bartender was so nice . We didn't use the pool and it really was not very attractive. Located on the back side of the hotel, it really was inviting.

The room is quite big, clean and comfortable, the shower water pressure is very good, the weekend price is very expensive, it is recommended to book in advance, not far from the Mexican border, it is very convenient to go to nearby resorts, there are many restaurants nearby.

I have as well my kids have stayed here many times the staff was great the rooms were fine had no problems and they were very accommodating There is restaurants close a mall down the street is very quiet in the hotel area

I was a bit hesitant at first, but I grew to appreciate the hotel over the four night stay recently. The front desk staff are eager to accommodate and friendly, as are all the staff. So onto the specifics: Area: Loved Chula Vista! Felt safe walking around day or night, lots of amenities nearby (7-Eleven next door, mall, restaurants, AMC theatre within walking distance) and easy to get to off of the I-5. It's a hotel in a neighbourhood, so it felt more personable than perhaps a larger chain hotel in downtown San Diego. Room: 2106, facing away from the main road on the second floor, which made it nice and quiet (noisy neighbours in 2107 and above in 3106 aside!). Good storage space, clean, quiet and efficient A/C unit, good water pressure and temp. Bed was comfy, but might be a bit soft for some. A few minor points to note: the toilet seat needed tightening, the cable didn't seem to work (not a big deal, I had my books), and the bathroom sink backed up a few times the first few days, but this was rectified after mentioning it to the Front Desk. Housekeeping: overall, excellent. Extremely minor things were missed each day, but nothing worth calling out, and the ladies were lovely. Room was always clean and fresh, and happy to tip each day. Parking: a bit nervous parking in the exposed front lot, but no issues during our stay with any vehicle, including those parked in the back. Breakfast: Totally worth the $10! Scrambled eggs, bacon, and hash browns, cereal, coffee, tea, orange juice, etc. Was more than happy to tip each day. Staff: great! Everyone was friendly and happy to help, answer questions, and address concerns (like my noisy neighbours and plumbing events). Would definitely recommend if you're not fixated on being right in San Diego.

Rated s 5. Shaq along with the other employees have exemplary customer service. The grounds are well as maintained. Shaq went above and beyond to show true compassion and customer service. This was true for all employees. I will be back. It was home away from home.

The best experience I've had from my recent Best Western Hotel stays in the past couple years. Thank you to ALL staff at this location. Edgar at the front check in was very polite and customer service oriented. Housekeeping was nice and asked exactly what we wanted to have done to our room. Breakfast was great and so we're the two servers during our stay.

The room looked clean, on the small side tho. With suitcases on the floor, not much room to walk around. The shower was good pressure, hot water and shower head was tall. They supply a 2 in 1 shampoo which may work for some but not all. I was thankful that I had saved the conditioner from a previous hotel stay. Now for areas of improvement: staff unfriendly. Called to see if they had a rollaway bed or cot they flat out said no. When asked if we could get additional blankets and pillows, flat out said no. Felt no use to ask for towels so reused what we had. ”Free WiFi” password given didn't work when we asked for it, not offered at check in. Sometimes a little kindness goes a long way. Will not make this a stop on any future trips.