My wife, my son and myself stayed at the TownePlace Suites by Marriott in Laplace, LA July 3-6, 2022. I have to say that it was the worst hotel experience of my life. To start, there was only one elevator working. The one that did work creaked and cracked like it was going to fall. When we stepped out on the forth floor, there was an exposed wire coming out of the wall. When we got to our room, none of our keys worked. I went down stairs, and the desk clerk tried remaking the key, after asking me aloud what my room number I then went back upstairs, and the keys once again did not work. This went on 4 times, and not once did the clerk offer to give us a different room. After the 4th try, she handed my wife a master key, without verifying my wife's identity. We get in using the master key, and when I returned it, she (I later found out that her name was Shannon) said she would make sure maintenance addressed my key issue in the morning The next morning after breakfast I checked with the front desk, and the new desk clerk tried making a new key, even though I told her Shannon had made new keys 4 tines. I was pretty sure the issue was the lock, not the keys. She followed me upstairs, and let me in using her master key. She assured me that maintenance was on site, and would look at my lock very soon. We came back to the hotel 9 hours later only to find out nothing had been done. Maintenance had not even tried to fix it. Then, this desk clerk hands me her master key, without once checking my identity. I got in the room, and immediately emailed the GM, Rachelle. Rachelle returned my call the next morning. I explained everything, and she insisted that she needed to make one more key and try it. When that didn't work, she finally got maintenance involved. He worked on it for a few minutes, then stated that we needed to move rooms because he needed to change the lock. We stated that we did not want to move, because it was our last night, and it would not be worth packing and moving, but we were told we had no choice. I do not appreciate being forced to move, I do not appreciate the lack of regard for my safety by speaking my room number out loud. I do not appreciate the lack of regard for anyone's safety by giving me a master key at all, much less without verifying my identity. In addition to the key fiasco, we also had the following issues: Room 1 Not enough towels for 3 guests No bedding for the pull out couch A toaster that smelled like it was going to start an electrical fire, Breakfast ended at 930, but there was no food after 900 Trash in the halls multiple days not picked up by housekeeping A refrigerator that barely kept things cold, even after we turned it to colder TV service that stopped working every time it rained Room 2 Bugs in kitchen and bath Stains on couch Drywall dust on carpet Paint splatter on the bathroom floor The TV didn't work, and took over an hour to fix. The bathroom door was not hung properly, c
Hotel continually renovates-Most recent addition-42 inch Flat Screen LCD TVs-Currently being placed in rooms.Hotel highly rated on Tripadvisor.com-Guest review site.Free light breakfast item together with your choice of coffee tea and juice.Interior Corridors.Outdoor Pool.Executive Suites with Whirlpool.Jacuzzi Suites available.Fax and Copy Service.Smoking and Non-Smoking Rooms.Easy Access to I-10 and I-55.Just minutes from New Orleans.Complimentary USA Today.Ample RVBus Parking.Handicapped rooms facilities.Free Parking.Laundry Valet Service.Credit Card Required Upon Check-In for Incidentals.Only 15 minutes to New Orleans International Airport.Baton Rouge only 50 mi.Sorry no pets allowed at this location.
Clean, safe, excellent front desk service, breakfast was sufficient... checked all the boxes. The king room was immaculate and such a cool layout. Front desk even gave me some tips on cooking like a real Louisianan. We have found out spot to stay for future visits.
This hotel is a gem! Clean, quiet, comfortable with refreshingly modern decor. Modern roll-down shades: much more practical and nicer than curtains. Guest coin laundry: great. Front desk staff: cheerful, helpful and professional. Breakfast buffet: well-stocked and clean. Parking lot: well-lit. Waffle House, Starbucks and McDonald's are nearby. My only quibble, not the hotel's fault: theZero brand shampoo and conditioner are awful, they make my hair feel like dry straw. Hilton, please bring back Neutrogena toiletries at all Hampton Inns!!
They changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.
I was skeptical to book due to the reviews I was reading but after taking a change I was happy with my choice. The staff at the front desk were nice and accommodating and the rooms were very clean. I spoke to the new manager and he was very friendly. Not to mention they have a great selection for breakfast.
Located just off I-10 west of New Orleans La Quinta Inn Suites by Wyndham New Orleans - Airport is convenient to all the Big Easy has to offer. Visit the French Quarter catch a concert or Saints game at the Caesars Superdome and check out the Audubon Zoo. You ll also have easy access to Louis Armstrong New Orleans International Airport MSY . While you re here take advantage of our pet-friendly rooms free WiFi and a refreshing outdoor pool.
With a stay at Comfort Suites Airport, you'll be centrally located in Kenner, a 5-minute drive from Mississippi River and 14 minutes from Caesars Superdome. This hotel is 10.8 mi (17.3 km) from Tulane University and 11.7 mi (18.8 km) from Canal Street.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 95 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Crowne Plaza New Orleans Airport Hotel Offers Free Shuttle to Louis Armstrong International Airport Welcome to the Crowne Plaza Hotel New Orleans - Airport in Kenner just two and a half miles from Louis Armstrong International Airport. Our hotel is ideally located right off I-10, I-310 and Lake Pontchartrain Causeway. Vacationers looking for lodging in New Orleans can enjoy easy access to area attractions, including the French Quarter and the Superdome. Our hotel is also near the Treasure Chest Casino, Historic Rivertown and the Esplanade Mall. Within 15 miles of our hotel, you'll find the Aquarium of the Americas, Harrah's Casino and the Audubon Zoo. Corporate travelers can make it to meetings quickly, as both the Pontchartrain and Morial Convention Centers are just a few miles from our New Orleans Airport hotel. Nearby businesses include Shell-Norco, Monsanto, Entergy, DuPont, Chevron, Siemens and Xerox. Our New Orleans hotel is prepared to meet all your business needs, with an on-site Business Center, free high-speed Internet access and 12,000 sq. ft. of flexible meeting space that can accommodate up to 700 people. While lodging in New Orleans, you can take advantage of our on-site restaurant and lounge, an outdoor pool and whirlpool and a state-of-the-art Fitness Center. We hope you will explore our great Crowne Plaza New Orleans hotel rates when planning your next trip to Louisiana.
Centrally Located Hotel in Metairie, LA. Welcome to the Holiday Inn Metairie, where our priority is your satisfaction. Conveniently located in suburban Metairie and centrally positioned between downtown New Orleans business district, the Historic French Quarter, and the Louis Armstrong New Orleans International Airport (MSY).Once you arrive take advantage of our high-speed wireless internet throughout the entire facility or our complimentary business center. Our in-room workstations offer the perfect place to increase productivity. Our fully equipped fitness center will help melt the stress away. We also provide the perfect place to relax and unwind by dipping into our sparkling outdoor pool.While visiting our beautiful Metairie Hotel join us for breakfast, lunch and dinner at our onsite restaurant, the Round House Bar & Grill, featuring a variety of American Cuisines and local New Orleans favorites. The Holiday Inn Metairie hotel is also the perfect venue for your next meeting or event, with 12,000 square feet of meeting space, five separate meeting rooms, a large, private pre-function space, and fully customizable onsite catering. Our friendly and experienced staff will partner with you to fully customize all aspects of your meeting or event to best suit your needs.
Conveniently located minutes from Downtown New Orleans, the French Quarter and Louis Armstrong International Airport. Our hotel in Metairie, LA, seamlessly blends classic style with modern tech and a great location in the hub of Metairie's Central Business District on the shores of Lake Pontchartrain. Our hotel in downtown New Orleans offers an expansive combination of 220 guest rooms and suites with exceptional views of the Greater New Orleans Area. Enjoy complimentary Wi-Fi in our hotel lobby and restaurant with private and communal seating. Contemporary and stylish, our M Club Rooms and suites come with access to our M Club Lounge — an exclusive space for work or relaxation. With over 8,500 sq. ft. of flexible meeting space and full-service in-house catering, our Metairie hotel, near downtown New Orleans, is prepared to host your next corporate or social event.
As the newest hotel in the area Fairfield Inn and Suites New Orleans Metairie makes navigating The Big Easy and surrounding areas as simple as possible. Whether you're in town to cheer for our New Orleans Saints at the Mercedes-Benz Superdome, to watch the parades roll down Saint Charles Avenue during Mardi Gras or to explore the nearby attractions such as French Quarter, the Lake Pontchartrain Lakefront, or Lakeside Mall, our hotel has you centrally located. You will also find our direct access to Interstate 10 as well as our location to Louis Armstrong International Airport most convenient. We provide complimentary daily breakfast with an energizing cup of coffee, fresh fruit, and a variety of hot and cold offerings. You will also find our free parking and WiFi, fitness center, and outdoor pool are here to make you feel at home. At the end of the day, relax in our comfy rooms featuring Smart TVs allowing you to access your Netflix and Hulu subscriptions. We cannot wait to see you in our new hotel.
In the heart of downtown New Orleans, our hotel is a 10-minute walk to the French Quarter, Bourbon Street, and endless iconic shops and restaurants. Our Canopy Bikes are the perfect way to get around the neighborhood and explore the many museums, galleries, and historic sites. Grab a bite any time at our Creole Cantonese restaurant and lounge.
Experience NOLA’s vibrant culture at Sheraton New Orleans Hotel, located near the renowned French Quarter and the CBD. Relax in our pet-friendly hotel rooms, adorned with premium amenities, and indulge in 105,000 square feet of versatile meeting space. Nestled on Canal Street, our hotel puts you steps away from the electrifying energy of Bourbon Street, with easy access to the Ernest N. Morial Convention Center, Caesars Superdome and Smoothie King Center. Rejoice in the comfort of our lavish guest rooms and suites, featuring floor-to-ceiling windows offering views of the French Quarter and Mississippi River. Elevate your stay with exclusive Club Lounge access, lounge by our rooftop pool or rejuvenate at the fully equipped fitness center. Delight your senses at our lobby Starbucks or savor cocktails and local delicacies at Pelican Bar in our atrium lobby. Immerse yourself in the spirit of the Crescent City at our weekly Sheraton Gatherings and make meaningful connections with us at Sheraton New Orleans Hotel.
Our award winning hotel in New Orleans lives in the Warehouse Disctrict - Close to art galleries, museums, shopping, nightlife, and just a short walk to the French Quarter.Located close to National World War II Museum and Caesars New Orleans Casino Our hotel offers a rooftop poolside bar and terrace, 3 on-site restaurants including a coffee shop and free WIFI. All 234 rooms and suites feature workspaces, as well as thoughful touches like upscale amenities, in room safes and refrigerators.
Make yourself at home at Home2 Suites by Hilton Harvey New Orleans Westbank. Conveniently located midway between the historic French Quarter and Naval Air Station, our modern hotel offers an easy commute to downtown New Orleans. Enjoy close proximity to the Louis Armstrong New Orleans Airport and attractions including the Outlet Collection at Riverwalk, Mercedes-Benz Superdome and the Smoothie King Center.
Our welcoming Harvey hotel offers spacious suites with flexible layout options, perfect for an extended stay. All suites are designed with full, energy-efficient kitchens and separate living space, and offer all the comforts of home, including free WiFi.
Start your day right with free breakfast at the Inspired Table™. We offer 400 combinations of favorites to choose from, including hearty oatmeal, breakfast sandwiches, fruit and yogurt. Give multi-tasking new meaning at Spin2 Cycle®, where you can run on a treadmill while you run a load of laundry. When you need to finish a project, use the 24-hour business services area with free WiFi and printing.
Time to unwind? Head to our outdoor, saline-based pool and lounge under the cabana with your favorite grilled foods. For extra snacks or travel essentials, stop by the 24-hour Home2MKT® convenience shop.
When you stay at Comfort Suites Harvey - New Orleans West in Harvey, you'll be in a shopping district, within a 15-minute drive of National World War II Museum and Ernest N. Morial Convention Center. This hotel is 7.5 mi (12.1 km) from Port of New Orleans and 7.9 mi (12.7 km) from Julia Street Cruise Terminal.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.
A complimentary buffet breakfast is served daily.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.
TownePlace Suites New Orleans Harvey Westbank is located midway between the world famous French Quarter and Naval Air Station New Orleans allowing easy commutes to the Quarter, Caesars Super Dome and Naval Air Station New Orleans. Relax and unwind in our spacious suites with all the comforts of home including a fully equipped kitchen and separate living spaces. Our great location will reduce your travel time leaving more time to explore and enjoy one of Americas most beautiful cities. Visit nearby attractions such as The Vieux Carre French Quarter, Tulane University and The National WW II Museum. TownePlace Suites New Orleans Harvey aims to be a place where you feel as comfortable as you do in your own home.
Enjoy bona fide Southern hospitality at our Days Inn and Suites Thibodaux hotel. Located minutes from downtown and just 32 miles from Louis Armstrong International Airport our non-smoking hotel in Thibodaux Louisiana offers handy amenities and down-home comfort to brighten up your trip. Start your day off with a free continental breakfast. Use free high-speed Internet access to look up local attractions and keep your clothes fresh in our guest laundry facility. Unwind with a swim in our outdoor saltwater pool. For deep relaxation book one of our Jacuzzi rooms or stretch out in one of our suites. Handicapped-accessible rooms are also available at our hotel in Thibodaux Louisiana where kids 17 and under stay free with an adult.
Welcome to the new Holiday Inn Express & Suites Thibodaux. Our hotel is 5 minutes and just 2 miles from Highway LA 1 and Highway 308. Located near the Thibodaux Regional Medical & Wellness Center our hotel is a perfect location if you are visiting the hospital or participating in sporting events at the Wellness Center. Our hotel is near Nicholls State University, home of the Manning Passing Academy and the University's home sporting events. Our hotel is also just minutes from The Farm System Baseball and Softball Academy and Peltier Park home to many youth tournaments.Come immerse yourself in our Cajun culture and visit the Bayou Country's Children's Museum or book a tour with Cajun Man's Swamp Tours and Adventures. Enjoy great local cuisine as our hotel is near great restaurants such as Cuvee Wine Bar and Bistro, Spahr's Downtown, and Flanagan's. Enjoy some great music, food, and festivities at the Thibodaux Firemen's Fair.As a guest of the Holiday Inn Express & Suites Thibodaux, you can enjoy hot breakfast and WiFi on us. Come enjoy our seasonal outdoor saltwater pool or relax in our outdoor courtyard with firepit. Take advantage of our complimentary fitness and business centers or host an event is our meeting room. To ensure a perfect stay, our guestrooms and Suites are equipped with a microwave, mini-refrigerator, Keurig coffee and tea maker, large flat screen TV, and Dove bath amenities. We look forward to welcoming you as our guest, see you soon!
Home to Nicholls State University, John Deere and the Rouses grocery chain headquarters, Thibodaux is located at the northern part of Lafourche Parish at the convergence of some of Louisiana’s strongest local economies.
Within miles of the Hampton Inn & Suites Thibodaux hotel, you’ll find adventurous “swamp tours”, historic plantations or depending on the time of year, one of our outstanding annual festivals. The Hampton Inn & Suites Thibodaux hotel, which is located just minutes from Historic Downtown Thibodaux, is just a short drive from Houma (13 miles), New Orleans (68 miles), Baton Rouge (69 miles) and Lafayette (99 miles). So whether you’re in town to drop your kid off at college, visit authentic Cajun historical attractions such as Jean Lefitte National Historic Park, or visiting one of our great businesses, you’ll soon discover the Hampton Inn & Suites Thibodaux hotel, is located in a community where “yesterday welcomes tomorrow".
Immerse yourself in the comforts of home close to New Orleans at our Towneplace Suites Laplace hotel. Our spacious rooms are all suites were designed with extended-stay travelers in mind. Each suite features fully equipped kitchens, separate living rooms and flat screen TVs that stream Netflix and Hulu. We take our outdoors seriously with special amenities like an outdoor basketball court, fire pit, covered outdoor patio with a Weber grill and outdoor pool. Other amenities include a fitness center, free hot breakfast and free WiFi. Stay outside of New Orleans and enjoy free parking plus oversized vehicles are welcome. Guests love our proximity to the plantations, swamp tours and MSY Airport. Business travelers find out location ideal as we offer a small meeting room and are near the corporate hubs of Marathon, Shell, DowDupont, NORCO, Pinnacle, Valero and Motiva. We are also pet friendly, so bring your furry friend. Whatever brings you here, feel at home at TownePlace Suites Laplace.
Our Hotel's in LaPlace, Louisiana near New Orleans With world-class service and many of New Orleans' businesses, restaurants and attractions just minutes away, you'll discover why guests prefer the Holiday Inn Express® Hotel of LaPlace, LA. Our hotel's location, near Louis Armstrong New Orleans International Airport (MSY) and at Highway 51 near I-10 and I-55, makes it easy to travel around the region. From exploring the swamps to touring historic plantations, numerous adventures await our hotel's guests. In LaPlace, Louisiana, you're only a short drive from downtown New Orleans, where you can enjoy pralines and a popular cup of coffee and chicory, two of the city's defining treats. Famous attractions like Harrah's Casino, the French Quarter, Bourbon Street and more are all near the hotel. LaPlace, LA is also near Shell, Marathon Oil, Imperial Sugar, Dupont, Motiva, Bayou Steel, Valero, River Parishes Hospital, Xavier and the New Orleans Convention Center. Business travelers benefit from our hotel's location near the New Orleans Airport and amenities like our 24-hour Business Center and 300-sq ft meeting room. As one of the newest hotels in LaPlace, Louisiana, our hotel's staff is excited to welcome new travelers. Start your day smart with a complimentary hot breakfast, workout in the Fitness Center and relax by the outdoor pool. Free high-speed, wired and wireless Internet access is available throughout our LaPlace hotel.
Ideally situated between New Orleans and Baton Rouge, the BEST WESTERN La Place Inn Louisiana hotel, offers convenient highway access and is close to a variety of corporate locations. Whether traveling on business or pleasure, the BEST WESTERN La Place Inn is sure to please. Conveniently located close to the New Orleans International Airport, this La Place hotel offers superb customer service and amenities for an affordable price. Each of the 76 well-appointed guest rooms and suites feature upgraded amenities and free wireless high-speed Internet access. A complimentary full breakfast is the perfect start to any morning. Indulge in a waffle station, biscuits and gravy, bacon, hot eggs, a variety of cereal and juices, fresh fruits, pastries and yogurt. Our famous 100% Arabica coffee is the ideal complement to any breakfast, and guests are guaranteed to kick off their morning right at BEST WESTERN La Place Inn. Enjoy a relaxing swim in the outdoor pool after a workout in the state-of-the-art fitness center. Then spend the afternoon touring the historical plantations and swamps of southern Louisiana, or perhaps take a trip to New Orleans and explore the sights and sounds of the French Quarter. If you're in town for one of the local festivities, our La Place hotel is conveniently located near the concert sites featuring New Orleans Jazz & Heritage Festival, and Essence Music Festival. The Bayou Classic is another event that brings in guests from around the country. However, the world-renowned Mardi Gras is still the party of choice for many travelers. No matter what brings you to the area, let our friendly staff members make your stay special. Traveling on business? The BEST WESTERN La Place Inn offers convenient access to a variety of corporate locations such as Nalco Chemical, DuPont, Shell-Motiva, Valero, and Marathon Petroleum. Our spacious rooms and luxury bedding make even business travel a great trip.
Fuel up for the day and start your day right. We offer a healthy mix of delicious, fresh and free breakfast options. Choose from a wide variety of morning favorites like fresh fruit, omelets, mini waffles, sweet breads, Chobani® Greek yogurt and bacon. Then, add your choice of toppings, ranging from shredded cheese and salsato sliced almonds and agave syrup. Everything you need to stay productive while on the road.
The Hampton Inn LaPlace hotel features premier lodging located in the heart of the Louisiana Cajun Country. Our hotel is located one mile from Cajun Swamp Tours and fifteen miles from our local Plantation Homes. Conveniently accessible to Interstate I-10, we are 35 miles from the Tanger Outlet Mall, 12 miles east from the Louis Armstrong International Airport and 25 miles east from downtown New Orleans, which feature the Historic French Quarter, New Orleans Superdome, Convention Center and Harrah's Casino.
The Hampton Inn LaPlace hotel offers a complimentary deluxe hot breakfast buffet hosted daily and evening receptions hosted Monday - Thursday. While in LaPlace, Louisiana as our guest, you will also enjoy wireless internet access throughout the lobby, spacious guest rooms with complimentary high-speed internet access, microwave, mini-refrigerator and complimentary local calls. Meeting facilities are also available for a nominal fee. Our hotel offers a spacious business center, laundry/valet services, fitness center and swimming pool.
We love having you here at the Hampton Inn LaPlace hotel in Louisiana!
Hotel continually renovates-Most recent addition-42 inch Flat Screen LCD TVs-Currently being placed in rooms.Hotel highly rated on Tripadvisor.com-Guest review site.Free light breakfast item together with your choice of coffee tea and juice.Interior Corridors.Outdoor Pool.Executive Suites with Whirlpool.Jacuzzi Suites available.Fax and Copy Service.Smoking and Non-Smoking Rooms.Easy Access to I-10 and I-55.Just minutes from New Orleans.Complimentary USA Today.Ample RVBus Parking.Handicapped rooms facilities.Free Parking.Laundry Valet Service.Credit Card Required Upon Check-In for Incidentals.Only 15 minutes to New Orleans International Airport.Baton Rouge only 50 mi.Sorry no pets allowed at this location.
GGuest UserThis hotel is a gem! Clean, quiet, comfortable with refreshingly modern decor. Modern roll-down shades: much more practical and nicer than curtains. Guest coin laundry: great. Front desk staff: cheerful, helpful and professional. Breakfast buffet: well-stocked and clean. Parking lot: well-lit. Waffle House, Starbucks and McDonald's are nearby. My only quibble, not the hotel's fault: theZero brand shampoo and conditioner are awful, they make my hair feel like dry straw. Hilton, please bring back Neutrogena toiletries at all Hampton Inns!!
MMoon RThey changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.
GGuest UserClean, safe, excellent front desk service, breakfast was sufficient... checked all the boxes. The king room was immaculate and such a cool layout. Front desk even gave me some tips on cooking like a real Louisianan. We have found out spot to stay for future visits.
GGuest UserMy wife, my son and myself stayed at the TownePlace Suites by Marriott in Laplace, LA July 3-6, 2022. I have to say that it was the worst hotel experience of my life. To start, there was only one elevator working. The one that did work creaked and cracked like it was going to fall. When we stepped out on the forth floor, there was an exposed wire coming out of the wall. When we got to our room, none of our keys worked. I went down stairs, and the desk clerk tried remaking the key, after asking me aloud what my room number I then went back upstairs, and the keys once again did not work. This went on 4 times, and not once did the clerk offer to give us a different room. After the 4th try, she handed my wife a master key, without verifying my wife's identity. We get in using the master key, and when I returned it, she (I later found out that her name was Shannon) said she would make sure maintenance addressed my key issue in the morning The next morning after breakfast I checked with the front desk, and the new desk clerk tried making a new key, even though I told her Shannon had made new keys 4 tines. I was pretty sure the issue was the lock, not the keys. She followed me upstairs, and let me in using her master key. She assured me that maintenance was on site, and would look at my lock very soon. We came back to the hotel 9 hours later only to find out nothing had been done. Maintenance had not even tried to fix it. Then, this desk clerk hands me her master key, without once checking my identity. I got in the room, and immediately emailed the GM, Rachelle. Rachelle returned my call the next morning. I explained everything, and she insisted that she needed to make one more key and try it. When that didn't work, she finally got maintenance involved. He worked on it for a few minutes, then stated that we needed to move rooms because he needed to change the lock. We stated that we did not want to move, because it was our last night, and it would not be worth packing and moving, but we were told we had no choice. I do not appreciate being forced to move, I do not appreciate the lack of regard for my safety by speaking my room number out loud. I do not appreciate the lack of regard for anyone's safety by giving me a master key at all, much less without verifying my identity. In addition to the key fiasco, we also had the following issues: Room 1 Not enough towels for 3 guests No bedding for the pull out couch A toaster that smelled like it was going to start an electrical fire, Breakfast ended at 930, but there was no food after 900 Trash in the halls multiple days not picked up by housekeeping A refrigerator that barely kept things cold, even after we turned it to colder TV service that stopped working every time it rained Room 2 Bugs in kitchen and bath Stains on couch Drywall dust on carpet Paint splatter on the bathroom floor The TV didn't work, and took over an hour to fix. The bathroom door was not hung properly, c
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