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My family stayed at your ****** for the first time this weekend. My daughter and I surprised my husband and son in law with a fishing charter. What should have been a fun-filled, relaxing weekend, was not. First, One of your security guards in the ****** asked my daughter for her ID. She produced it for him. He accused her of having a fake Id and would not give it back to her. He went over to the cage to get it checked out. Told her he was going to cut it in half if he deemed it fake. Another employee said it was real and gave it back to her. How humiliating and no apology was given. They need to be better trained on the security features to look for. 2nd, on Saturday night, my daughter called the front desk 3x because the people above were stomping and pounding all night. Was told they would take care of it and it still went on all night. We were suppose to wake up, have breakfast and gamble . We were going to stay till check out. They were so exhausted and grumpy, they left at 8 am because they had a 4 hour drive and wanted to get home to take a nap. I have called 3x and been told managers only work m-f business hours and also told all management is in Vegas at a training. Your business was apparently suppose to run with no issues since no one was left in charge to make sure customers were happy. $340 for a hotel that was not fun or relaxing. Management did reach out but did not seem to care. Said they would investigate and get back to me but never did even after multiple emails.

Everyone was so nice! From check to our grab and go breakfast when checking out. We really enjoyed our stay. Wish we could have stayed longer to enjoy the inn and the quaint little town of Ferndale. However we did go to breakfast at Papas. I hope I spelled it correctly and did a little shopping. We took a ride to the beach and got to see the Pacific Ocean. Thank you for a memorable time!

We were on vacation for my husband's 50th birthday with our four children along the coast of California. One of our stops was at the Comfort Inn Redwood Country - Fortuna. We chose the hotel as it had a swimming pool and hot tub for our children and booked a large suite with a king and 2 queens that offered free cancellation until 16:00 the day before arrival. When we arrived in the late afternoon my husband checked in, his credit card processed, and as he was handed the room key, he was told the pool was not working. There were two men who appeared to be with maintenance and they were overheard making a joke that he’d fix the pool when he got around to it. My husband replied to the front desk clerk that it was really unfortunate as the kids had been waiting all day for the pool. When he returned to the car and relayed the information to the family, the kids were understandably upset. We went back into the lobby to ask to check out as we really needed a place with a pool. They said we could leave but we would be charged the full rate for the room. Even though we hadn’t even stepped into the room, it was past their cancellation deadline. When I asked to speak to the manager the maintenance guy came over! Apparently they are one and the same at this property. He had no compassion and came across smug and righteous as he said there were no refunds because my husband was told at check in about the pool. So “too bad”. His words. I begged him to reconsider and he offered a discount of 50%. That wasn’t good enough for us…they weren’t delivering what we had purchased…a pool! We hadn’t even stepped into the room, their website was still advertising a pool (incredibly as I write this two weeks later, their website still doesn’t reflect the out of service pool), and we were never informed of the pool being out of service before the cancellation deadline. We left with a van full of upset kids and a feeling we’d been robbed. We contacted Choice Hotels that night to ask for them to reverse the hold on the credit card. After hearing our story they said they would and it would take place within 30 days. They also offered us a Disney World stay at one of their resorts (one of those things you have to go and listen to their time share presentation) so my husband purchased it for $299 that night. We thought everything was fine, and felt good about the hotel chain we were loyal to and my husband used for work. But a week later, the charge finalized on the credit card. When my husband called Choice back to let them know it was no longer a hold but an actual charge, they informed us they had decided to side with the manager and not refund our $190. Needless to say my husband cancelled the Disney World thing right away and we will be switching hotel brands going forward. This whole thing was incredibly poor customer service. It makes me sick to think they are stealing from families who work hard to give their families a nice vacation. Be careful if you book here. Yo

This stay at the Best Western Countryside Hotel was truly unforgettable. The hotel is surrounded by lush countryside and the air is so fresh that it makes people intoxicated. The river is clear and the sunset is picturesque. The room is warm and comfortable, with a rustic style unique to the countryside. The bed is soft and clean, which makes people sleep well all night. The view from the room is very good, and you can enjoy the beautiful countryside outside, which makes people feel particularly relaxed. The hotel staff are very warm and friendly, always with a sincere smile, which makes us feel the simplicity of the country people. Walking around the hotel, you can hear the birds singing and feel the breeze. This feeling of close contact with nature is really great!

We stayed here years ago. We came up to work on a rental on a semi-emergency basis, our first hotel stay since COVID-19 became a household word. When I came to check in we had a discussion about the room, as my husband prefers grab bars where he showers. The clerk, who was training a new employee, suggested I look at the room first. I did- no bars to hold onto. The clerk changed the room out for an accessible room which would work for us. The room was very well kept with even enough room for a wheelchair to get around easily. I wasn't fond of the casual chair and hassock but we were comfortable for two nights, They were able to open their pool as COVID-19 restrictions had eased a bit. They still couldn't serve breakfast, but gave bags of breakfast to go with a pastry and a breakfast burrito in them. I thought this was a clever way to see their guests got at least a bit of a perk in the morning. We spoke to staff outside- they had their masks on as did we. Welcoming place and well run.