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Not bad

well i lost the business card the guy gave me. i think his name was trey. he was very helpful anyway finally i had good pillows at a hotel. when i checked in, the young lady at the desk was very helpful snd very friendly and nice. at all the holiday inns they seem to be this way. i used to stay at motel 6 because im kinda chea[ but once i became an IHG member i really like my holiday inns. if i ever need a hotel in loma linda again, ill stay here

I had a few issues: 1. The Marriott app did not show my reservation. 2. There was no e-check in/out. 3. The was no e-key. 4. The suite is a small and cramped. 5. The ice machine on my floor was out of order. 6. The little food and drink shop was poorly stocked. 7. The breakfast was toast, boiled eggs, waffles, and yogurt. All of these items were different than what was represented on the Marriott description for this property. I will not be staying at this property again.

Everything was great. Except the room wasn’t cleaned up very well which made me feel pretty uncomfortable. The customer service was nice but the following morning I kept getting harassed over check out even though I requested and was given permission for a late check out at 1pm instead of 11am but other than that it was OK.

We love having our team meetings here, service and food are amazing! Lulu is amazing on making sure food is hot and replenished. Rooms are large and clean, we always reserve some for our guests attending meeting who are traveling from far. Would absolutely recommend this hotel, please ask for Monica in the sales department, she’s amazing!

The hotel was really nice the staff was very nice the rooms was clean and Disinfected smell very clean I

This is the second time I have stayed in this hotel. The staff in their house are very kind and enthusiastic. There does not seem to be a twin room. Only a large bed, with a foldable sofa bed. But the quality of the sofa bed is not good and it is difficult to sleep. It is not a person who needs to be cautious about booking. Breakfast and happy hour on weekdays are standard for this brand hotel, and it’s okay! There are openers, Panda Restaurant, and many western restaurants nearby. Eating is relatively convenient!

You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called ”The Incident.” Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, ”If you're not hiding anything, then share the video with the police.”, but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.

The state was wonderful the parking could’ve been a little bit better, but I know they worked with what they had. Everything was still under construction so I know it’s going to be grand afterwards. The inside was beautiful the room was clean everything was talk nicely I couldn’t have asked for anything to be more perfect gorgeous room bathroom and kitchen.