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This is a clean hotel with a very friendly staff! Everyone we have had contact with has been very pleasant; from the front desk to the cleaning staff to the maintenance man we met in the elevator. We asked for and received a waterfront facing room and it's beautiful. It's pretty quiet for the most part. The one thing I wish was that there were screens on the sliding glass doors facing outside. It would be nice to have the doors open without getting bugs in. My final comment is from my husband. He said, ”If you do a Trip Advisor review, mention I love the big-man towels in the bathroom.” HAHA. I see what's important to him! I really nice place I hope we can stay at again, sometime.

This was our second stay in the Muskegon area, and I would never stay here again. When you stay at a Motel 6 you at least know what to expect but at this hotel you get the quality of a roadside motel at the price of a Marriott. At the time of writing, this is the most expensive hotel in Muskegon and is not even close to worth it. The rooms are uncomfortable with the staff trying to hide cheap mattresses by putting foam pads on the top. The appliances in my room were broken and the sliding glass shower door was so unlevel I had to wedge a washcloth in the jamb to keep if from sliding completely open. The TV had a 3 second delay to even change the channel and the AC is so loud it’ll keep you awake all night. If you plan on using their business center, I’d say think again. It’s just an uncomfortable table in the middle of their lobby with wooden chairs I swear they grabbed from a middle school cafeteria. Their Wi-Fi isn’t password protected so do what you will with that info. Finally, they don’t offer a continental breakfast throughout the week, which just feels extraordinarily cheap. They have a paid restaurant in the lobby, but this is the first time I’ve been to a hotel that doesn’t at least offer a cereal bar. Heck, even Super 8’s give you a muffin and a beat up waffle station. In short, save your money and go somewhere else. For the price the Shoreline Inn is half a mile away and is a far nicer stay for less. I would never stay here again.

Great service and clean. Not the best location but at night it was lit well. The bed and pillows were amazing. Check in was fast and friendly. Breakfast ended at 9 am and this is to early for weekend guests so we missed it completely but they did allow us to grab coffee. Overall, I would stay there again.

Do not be deceived by any nice pictures that you may see, this hotel is disgusting. I booked a two night stay for myself and my boyfriend for our anniversary. A room with a hot tub. We pulled in and I got out of the car to check in. First off, they have tap pay terminals, but of course they don’t work. The lobby looked promising but we had a weird feeling. So we decided to look at the room before placing any items there. Thank god we did. The toilet was cracked. The room smelled like urine. The stairs were absolutely filthy to where the carpet was discolored with dirt. Walking up the stairs, I could smell *********. Funny because I booked a non smoking hotel. Streaks of something on the tubs and tattered duvet. I’ve stayed in nice rooms for 300 a weekend but they shouldn’t even charge 30 a night. There was trash in the hallways and I knew that I could not stay there. I can let some things slide, but as a completely sober couple, we don’t want to be staying somewhere where people are smoking ****. I started to have a panic attack, and we went back into the car. Instead of dealing with the front desk person who not only wasn’t friendly, told me “there are some local places” when asking for food recommendations for the morning, I called Priceline. Unfortunately, when they talked to the manager somehow my words were twisted and they told me “people walking around doesn’t mean they are doing drugs”, which was never something that I had claimed. It would have been nice to at least get a call from the manager so that I could tell them my concerns. I actually worked in a hotel a few years ago as a front desk agent, and keeping the hotel clean, safe, and giving my guests a good experience was something that I took pride in. Cleanliness and customer service are clearly not a pillar in Clarion’s mission statement. I was charged almost 300 dollars to walk into a dirty, ****-smelling, sketchy hotel. I understand why they don’t give refunds because any sane person would’ve walked right out as well. I was told because I didn’t get pictures, there was no proof. If your front desk agent is doing rounds, they will know where the **** is coming from, but my assumption is that they’ll take anyone who is willing to sleep in a tattered bed, soak in a dirty hot tub, and endure the urine smell. Maybe that’s why they don’t mind the ****, because it covers up the smell of trash in the hallway and urine. The cherry on top was the front desk agent didn’t even tell me where to go. I was handed a card and had to figure it out on my own. I advise anyone reading this to not give this hotel their business. They clearly do not care about their guests. We fell in love with Muskegon and will be returning again in a few weeks to re-create the experience. Thankfully we booked another property, and will be staying there.

We stayed here one night and we were pleased with our room. It was pretty quiet and clean. We enjoyed swimming in the outdoor pool during the day. It was a good temperature. The bedding looked clean and updated as well. The check in person was friendly. There not a lot offered at breakfast but I had a cinnamon roll with coffee. The only strange thing was an empty granola bar wrapper left on the desk when we checked in plus an opened soap bar with wrapper left on bathroom counter and someone used a hand towel and threw it on counter. Pretty minor but why? It’s so quick and easy to throw your trash away. Otherwise we enjoyed our stay here.

Easy check in, clean room, hot breakfast. The only issue was we signed up for a king size with a tub, but when we called, we were told that there was not a king available. And all we were told was this is all we got