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stay at this hotel regularly when I go into the area. This was the worse experience I have had at a Wyndam hotel I believe. I told the front desk and later after I realized nothing was done to check the situation out the maintenance an and housekeeper. We experienced a bug situation in one of the beds not both and I only asked that it be checked into since the bed in question was not to be used that night at all. I was called by who said they were head of housekeeping and told I would be kicked out of my room even though I was not in the building and it was moving in day at Radford so I was all involved in that process. The person was extremely belligerent, rude and at times hostile in this phone conversation. A while later I was called by this same person and told that the bed was checked and all the sheets etc were changed and no bugs were found. Imagine my surprise that this too was a lie because the bed in question had not been changed as the stains on the side of the sheet was still there. Had I not known there were stains I would have believed all this to be true. I was and still am surprised that this would happen since up until this past March I too had worked at Wyndam as a front desk clerk and could not imagine going to such extremes to first insult a guest and then lie in order to make sure the money for the night which was double a usual nights stay since it was move in day for Radford students did not have to be returned as was threated earlier in the day. I will share with Wyndam although I stayed the time I plan to mention this to the Wyndam offices and expect them to reimberce me with extra points. This is the results I have always told my Wyndam guest at the property I worked at to ask for and demand since in the long run it is the wyndam name that suffers

Last Friday, Feb 2, 2024, we drove from FL to Blacksburg, VA, for a college tour. We got into the hotel around 11:30 pm and had to wait for someone to come to the front office for more than 10 minutes. There was no sign of ”I'll come back soon.” We checked in around 11:30 pm. and assigned us room 212. We went to our room and the beds looked like someone had just used it, the floor was not clean. When my daughter went to get into bed, she noticed that the fitted sheets had hair, and I checked the other bed, and yes, it was with hair. I turned in the light of my phone to check throughly, and also, the cover sheets and the comforter were all stained like they hadn't cleaned anything at all. I went to the front desk and explained the situation to the front desk assistant; Jenny, and she felt so bad about it and changed us to room 220. We went and changed rooms and it was worse. Room 220 has the same situation as room 212, but it also has bugs in the beds, and the curtains and all the bed sheets were stained, even with blood like colors. I called her from the room and was very disappointed. It was already 12:30 midnight. She told me that she was going to call the manager; Angela, and get back to me to see about her options since I already checked in. She tried to get ahold of her manager without success she tried a 3rd room, room 205, and this room was worse. The furniture door where the fridge is was missing. When we opened the fridge, it was with mold, a lot of debris, like it was never cleaned and an awful odor. The bed was in the same conditions as the other rooms, but the floor was with food crumbs and even a fruit bar wood stick that someone ate was thrown on the floor. Jenny was very ashamed of everything, she told me that she wasn't able to do anything more since the hotel was almost completely booked and there were no more rooms available. It was 1:15 a.m., and she tried to contact her manager again without success. I took pictures and videos of everything and sent them to Jenny. She told me that she was going to check everything herself and take her own pics and videos. She was very sorry and since she was staying the whole night until 8 am she was going to make sure that I was not going to be charged and that Angela was supposed to go to work early morning. She was going to explain the whole situation to her and also told us that there was no one from maintenance for her to send into the rooms to clean them. I had to make a reservation at the last minute to get some sleep for the college tour at 9 am. for my daughter; we were exhausted! Despite all that happens with all the rooms that they changed us too, they didn't even try to accomodate us to another same brand hotel since they were many of them around the area and I even asked for it, but the manager was unreachable and Jenny apparently was not allowed to do those types of decisions. I was able to check in at 2 am. into another hotel. I had to spend more money for a last minute booki

The staff are always nice. And rooms ckeam