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Upon checking in right at 3pm, we noticed the room was unusually hot. We tried to adjust the AC unit, but despite adjusting the temperature and turning to the ”high” setting, very little airflow was coming out. The heat in our room was made worse by the wall AC unit in the hallway right outside our room blowing what was clearly hot air (despite it being the middle of summer). The bathroom also smelled like a dead rotting animal or something. I called down to the front desk and asked them to switch us to a different room, and they put me on hold for quite a while. Instead of answering my call that was held, they sent a technician to the room who basically just tapped on the AC a couple times and said 'it's fixed”. Well, it wasn't, and I let him know that. In the meantime with my call to the front desk still on hold, my wife went down to the front desk at which point they tell her there are no other rooms available, and that everyone else is all checked in already. I knew that was a lie because we checked in right at the start of check in and saw no one else in the lobby. After we both argued with the front desk, they finally said they could move us to the room right above us (guess they did have other empty rooms after all), and the reason they didn't want to move us to a different room earlier was because we booked through Priceline, and that ”3rd party websites get the worst rooms”. Fortunately the new room had a working AC unit and no dead rotting animal smells, but we only got to that point of getting a new room after so much unnecessary arguing and added stress for my wife and I. The kicker is when we were eating breakfast in the morning, I noticed they have a big sign hanging up with their ”Home 2 Guarantee” stating ”We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us.” Doesn't sound like the staff is abiding to this guarantee, especially when they blatantly lie to their guests. I can't stand liars. It's so disrespectful and unappreciative for the staff here to lie to their guests. My advice: If you're staying in the area, avoid this hotel like the plague.

We went for a staycation at Watt Hotel Rahway, NJ earlier this year, mostly for a night to celebrate a wedding anniversary. We stayed in 1 BR Tesla suite. We had to write an email to the manager at 1am in the morning due to extremely rude, unprofessional, inconsiderate & unacceptable behavior by a front desk night duty person. We have travelled around the world and NEVER had such a bad experience at any of the Hilton hotels. So, here is what happened: When our kid went for shower, the water started to leak directly from the shower to the living area through the walls. The living area started to get filled with water consequently flooding the area. We instantly called the front desk & spoke to the night duty person, who came to check the flooding & confirmed the extent of disaster. We requested to make an alternate arrangement to which she responded almost after 20 mins. While we were waiting & exhausted it didn't make sense for us to move in the middle of night after packing all the stuff, so we requested to go along & make sure that the other room can accommodate our needs especially our child’s sleeping arrangements. She came to our room on the 4th floor only to inform us that she was NOT going to do that. She kept echoing the same thing with NO considerations, extremely rude, unfriendly & unprofessional manner. She would not listen to our concerns and didn’t know how to interact with the hotel guests. She walked out on us after saying most astonishing statements like people have been in worst situations like falling the ceiling. She gave us no choice but to stay in this room which can lead to other hazards (like electrical) due to this leak. She did not have the common courtesy to bring extra towels after the flooding/leak especially when she herself saw and witnessed the same. Further she told us that she would reach out to manager & get back but nothing! Somehow, we got thru the night. She raised her voice in front my child and wife and that’s completely unacceptable behavior with the customer especially given the situation we were in. My child was scared & couldn’t even sleep peacefully. We spoke to the manager (Mr. Raj) next morning who assured would resolve & get back to us. We never heard back from him & reached out to him recently again but there is NO RESPONSE at all.

During my 2 days stay the room wasn't cleaned and the staff proposed to me to use dirty towels another day! Safety issue at this hotel, at evening is only one person for entire hotel who proposed to us to call 911 if we have any issue ! Avoid this hotel! Dirty, old rooms and NO SERVICE!

The staff at the front desk are friendly

We arrived at 8:30 from a long drive from Florida, checking in was a breeze, the concierge was very polite and even walked us to our room demonstrated where everything was at and how it worked. The room was amazingly clean and bed was very comfortable. I would recommend this place to anyone and will definitely be our go to place when needed.