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My friend from San Diego was staying here for work again, so I got to visit and stay over a few nights. Last time I thought the stay was decent but maybe not the best, I rather stay at a Holiday Inn Express. But this stay changed my mind. The staff was on point and took care of the paperwork and posting of my friends rewards point in a timely manner. We even checked in early, no prob. Parking is easy, right out the front door. We got upgraded to a nice 1 bedroom king bed suite with a mini kitchen. Basically all it was missing was an oven. But it had a 2 burner electric stove, full sized freezer/fridge, big sink and dishwasher. Dishes, pots and pans all provided, even a toaster and coffee maker. Hot brewed coffee is available in the lobby 24/7, so we didn't need the coffee maker. The room was large with 2 big flat screen TV's, a couch and work desk. The bedroom had a nice king bed and attached vanity and bathroom. The shower had endless hot water. The AC unit was a in house unit, not the usual under the window wall unit that makes a ton of noise. This cooler ran almost silently which was really nice. What made me change my mind about Staybridge, was that before I thought the breakfast was a little subpar compared to other chains. But here, the breakfast was very good with waffles, biscuits and gravy, bacon or sausage, breakfast potatoes and scrambled eggs. There;s a selection of juices and dairy products, even soy milk for those that need it! This is what I really liked, was Mon, Tues, and Wed, they offer a Happy Hour all complimentary! Alcohol is served as beer (bud light and micros brew ”804”) and wine. It's all you can drink basically, though I didn't see anyone getting too carried away! Food varied from salad served with clam chowder, potato soup, nachos and meatball sliders. This is really nice and saves paying for dinner! Speaking of meals, one could cook in the included kitchen if you wanted. We cooked a lunch in the room and it worked out well. This is good especially if you're located in some po dunk town with not many eating out options. The better breakfasts and happy hour have changed my mind on Staybridge Suites over Holiday Inn Express! Both are on the same rewards program. There just aren't that many Staybridge Suites compared to Holiday Inn Expresses.

Staff were pleasant. When I checked in it was Alicia and Seth and when I checked out it was Shelly and Lexi. Everyone was very polite and helpful. They're smiles made my day. I got a room on the third floor; they made sure all my needs were met and for that I will be going back !!

The room was clean, did not smell and was a decent price. The man at the front desk was unfriendly, unhelpful and just ignored us. Trash can at the front was overflowing onto the ground. I told the man at the front desk and the trash on the ground was picked up but the trash remained full the whole time we were there. Loud noise from the road in front can be heard in the rooms, no matter what the man at the front desk says. The internet didnt' work and had to tell the man at the front desk. We were told the light ”breakfast” in the morning was coffee and danish. It was a box of Hostess Twinkies and Cupcakes. When I asked about this he said that is what they give him to put out. The Handicapped parking space was not wide enough to get out on the passenger side safely. The curbs on that side around the planter was broken and you had to walk over gravel and broken pieces of curb.

Stayed at this hotel in April 2022. I am a lifetime platinum elite with 850 nights and 10 plus years at platinum. Violation of Marriott own policies Front desk asked me to change my rate to qualify for suite upgrade to suite they had available at time of check in. In fact, Front desk supervisor Jason said they had a couple of cancellations and a suite was available. However I need to change my rate. This is a clear violation of Marriotts own published rules regarding complimentary upgrades for elites. Racist undertones I dialogued with these folks via two ways. The first was via chat on the app, and then the second was in person face to face dialogue. I’m unsure if it was the attitude I was getting or the refusal to identify themselves on the chat, but I was definitely getting the sense of ‘we don’t want you here’. In fact they offered to cancel my reservation while we were already checked in, in the room while I was chatting with them. Summary This hotel does not honor marriotts own policies and has significant racist undertones imho.

The employee at the front desk smiled as we walked in. The room was clean and spacious. The breakfast was pancakes, omelettes, hash browns to name a few. All delicious! And it is only 2 miles from thunder valley. I highly recommend this hotel!

The service here was great as always. They made us feel welcome and comfortable. Staff kept the place very clean and location was perfect for some holiday shopping.

I had 3 rooms (1 two bedroom suite and 2 studios) booked for myself and my husband, my son, and my daughter, her husband and 3 kids. Unfortunately, we were here to attend a memorial service for my brother, but our stay here has been very good, largely due to the excellent service we have received. I am particularly picky about noisy rooms, so I called ahead and spoke with a very nice gentleman, requesting that he place us in a top floor room (I hate listening to people stomping around overhead), in a quiet room away from elevators and preferably, at the end of a hallway. For the other two rooms for my family, they are not so particular. I also requested early check in. He politely noted my requests. As a follow up, I used the chat option when checking in online and reiterated these requests. The same kind gentleman responded and promised to do his best to make it happen. Upon landing, we called from the airport to see if any of the rooms were available, and we were able to get into the two bedroom by about 1:00, and the other became ready as we were standing at the front desk checking in! Our son arrived a day later for a quick 24 hr stay, and as requested, we were able to pick up his key at 10:30am before picking him up at the airport. They made every single thing I had asked for happen! The check in process was quick and efficient. We liked having the extra space their suites offered, with a nice sectional in the living room area, and nice work space. The rooms could use a bit of updating in some areas, and there were rather large gaps under the entry door, but the hallways appeared to have relatively new carpeting. The complimentary hot and cold breakfast options were good. We were greeted every time we returned to the hotel. The staff were so outstanding that it was easy to overlook the other things. We have stayed twice before at the Courtyard that shares the parking lot, and liked this property much better in terms of space, comfort and customer service. Thank you for taking such good care to meet our needs.

Check-in was easy & efficient. The room was a decent size with a sitting area. The bed was very comfortable and had non-feather pillow options--great for allergy sufferers. Each nightstand had power outlets--perfect for two people charging devices at bedside. The bathroom had a large shower (only) with no mold--good job, housekeeping! The water pressure was decent. The sink was just outside the bathroom. The countertop magnifying mirror was a nice touch, unfortunately, the space was so dimly lit it was difficult to see for shaving or makeup. C'mon, Marriott, spring for brighter bulbs. There was an iron, ironing board, and hair dryer in the closet, and the room had a coffee maker and mini fridge. The hotel has a bar. Parking was free in the hotel's large, open-air parking lot. I might stay here again if I'm in the area.