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We had a bit of complicated stay. It was just for one night, but I wanted an adjoining room to a suite. I took 3 teenage boys there so that they could go to 6-Flags for a birthday present. I cannot say enough about the customer service we received! The receptionists worked closely with me to get that situation set up. There were numerous phone calls and it worked great! We had a billing issue which was addressed by Mr. Franco with personal diligence. And set straight with little effort on my part. LaQuinta is amazing at taking old venues and updating them into affordable hotels. This was no exception. It was clean and well appointed. There were some outdated features--like the bathrooms but they were clean and functional. The beds were comfortable. The breakfast was better than expected and was continually stocked by the staff. The pool area was clean and a good time for the boys. If I had cause to return to the area, I would defiantly look into staying there again.

The overall hotel is old and similar to a 4-star hotel in China. The room is small. The bed is very comfortable. There is no coffee machine and no hot water. There is a pizza restaurant next to the main entrance. It is the cheapest and most delicious pizza restaurant in the United States. You can try it if you pass by.

We stayed here for 2 nights while in town for a Gymnastics competition for our kids. There was a snowstorm coming and we didn't want to worry about driving. The lobby is very inviting, clean and nicely decorated. Check-in was smooth. Our room was clean and comfortable. The beds were very comfortable and the bathroom was very clean. The walls seemed to be well insulated because we couldn't hear our neighbors at all. The pool/hot tub area, while pretty small, was still nice and fun. It did get crowded quick our second day so it could get a bit (covid) uncomfortable. The lobby/breakfast area was nice, the food was good and the coffee very good! That was a really nice feature given the snow storm, that we didn't have to venture out for a nice breakfast. Both continental and made to order. Our server the second day was awesome. We had been incorrectly charged the day before and though we only casually mentioned it to him, he talked to the manager and credited us back without asking. The only negative feedback was that the pool ran out of towels because the hotel was very busy. There were several events in the area so the staff was very busy. Also, there were no USB ports in the room for charging devices, only regular plugs. also not the most up to date smart TV. When I asked about this, one of the employees said that Hilton renovates every 20 years and they were just on the cusp, so they are due for some upgrades. One other thing, in consideration for it not being recently renovated, the rate per night was expensive for staying in Springfield. I think this was due to the large number of events going on in the area, but it was overpriced in my opinion. Overall though we were very happy.

I absolutely love this hotel! When I want to get away to relax, this is where I'll be staying. Great facilities and service.

It’s a good hotel (and I would certainly stay here again), but you get what you pay for. First off, the price was cheap at just over $100 per night with a continental breakfast included, free parking, and clean and comfortable accommodations. Our room was good, basic, and clean and comfortable. The bathroom was also basic but clean. The pool was also clean, but it was small; three families, including ours, were using it at the same time, but that is probably the most that could use it at any one time. Breakfast was good, with lots of options, but it was cafeteria quality, which is exactly what I would hope for given the price. To summarize, it’s a good hotel. If you need a place to stay, then this is a good option, but it’s not 4 or 5 star accommodations.

We stayed just one night at the BW Springfield West, as we made our way from Cleveland, Ohio to Saco, Maine and overall the hotel was fine. It wasn't outstanding, but it wasn't terrifying. There was 7 of us and we had three rooms. We were disappointed that the pool was closed, as that had been our evening plan to unwind at the outdoor pool. Our rooms were ok...maybe a little outdated, and the two double beds were really tough in accommodating 4 people. I wish hotels just had queens, instead of doubles. Alycia at check in was absolutely fantastic. She was friendly and helpful. We didn't want to get back in the car to go to dinner and there is nothing within walking distance, so she gave us a few recommendations on where we could order in...and then very kindly opened the breakfast room for us to eat our dinner in. Breakfast was decent--we all really liked the pancake machine! This isn't somewhere I'd want to stay more than a night or two, but it was perfectly fine for our quick overnight stay! And Alycia made it even more pleasant.