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RedRoof had always been our go-to hotel for consistency. They are usually well-maintained and clean. I don't know WHAT is going on with this place though... First off, the evening staff at the front desk was very helpful and friendly. That was about the only good part. Once we made it around to our parking area, we parked next to a 30-year-old abandoned truck stuffed with garbage. Even the driver's seat was full, so it's obvious it's not being driven. As we made our way toward the building, it was concerning that the outside door to the corridor has a swipe-lock, but it was not operational, and the door stayed unlocked. Nice security. Once inside, the smell of vape, cigarettes and **** permeated the hallways. I was passed by a man carrying a large clothes hamper on his way to the laundry. I assume he lives there. Once we got to our room, I could see down the hall that garbage cans and bags of trash were stacked in the hallway (I assume from more people who live there). I also noticed TONS of dog hair along the hallway carpet. I wasn't even looking for it. It just was that dirty that it caught my eye. I could hear kids screaming and dogs barking already, the walls were that thin. Once inside the room, we noticed how poorly maintained it was. The lampshade was broken, the tiles had months of dirt buildup along the edges, the toilet seat had cigarette burns, and the commode itself was so loose I thought it would fall over. The bathtub had hair and bits of debris in it. I turned on the faucet (which, along with the spout, moved in and out of the wall about an inch when touched), but the tub just filled up and swirled the debris around, taking several minutes to drain, leaving even more debris behind. So we couldn't use the tub. I'm not going to stand in ankle-deep dirty water with somebody else's hair. The mattress was completely flat in the middle. It was like sleeping in a hammock. My wife and I had to stick pillows under our sides like wheel-chocks to keep from rolling into the middle. The walls and floors are extremely thin. We could hear EVERYTHING going on beside us and above us. We could even hear the upstairs dog walking around as if it was in our room! Plus people slamming doors all night, screaming in the hallways, making every dog in the building bark in unison... Like I said- RedRoof is usually a solid choice. But NOT THIS ONE. It is VERY poorly cleaned and maintained. We were only there for one night, and I bet most people wouldn't have even made it that long.

I have stayed here several times and every stay experience exceeds the previous one. Everyone at this hotel is very nice and helpful. The rooms are clean and very well kept. I would definitely would like to see some new carpet is some of the rooms but besides that no issues at all. I really like the fact that there is a refrigerator and microwave in the room. The hot breakfast next morning is always a plus. Recommended

She discovered this chain, the hotel is brand new, the staff very welcoming, the evening buffet and the breakfast very complete, I highly recommend

Had to go to 3 different rooms before getting one acceptable. Room service seemed to be short staffed. The kiosk was full of Pepsi, Diet Pepsi and water that’s it. No vending machines or anything. We have stayed here a lot, since they sold out it’s gotten worse.

We stayed here for 4 nights, and as it turns out - over a weekend when there was a youth soccer event nearby. Based on the parking lot - this hotel was packed with soccer families, and still we had a very pleasant stay. Every morning there was plenty of hot breakfast offerings from 6 – 10am. There were actually 4 different hot offerings on each of the 4 days. They have an attendant focused on the breakfast area, so replenishments were often, and she even helped keep the tables clean. That was remarkable considering how full this hotel was. As far as the room – we were quite pleased. On our first night there – a overhead bathroom florescent light went out in the bathroom. I talked to the manager, who saw to it that the light was replaced quickly. The bathroom was very neatly laid out, 4 of every towel, with a very big counter around the sink. The shower was always very hot, and the water flow was superb. We loved the comfy beds with all the extra pillows, and our evenings were quite quiet - even with a full hotel of kids. Since we stayed for 4 nights, we opted to not have our room cleaned during our stay. Towel exchange was easy peasy as expected. We opted not to use the indoor pool, nor the exercise room. Another thing I really liked here was the free internet speed. I was there on a Thursday night, and I wanted to watch the Thursday night football game which can only be streamed through Prime. I watched the entire game on my phone through the hotel's internet, without skipping a beat. I thought that was amazing, because usually a hotels free internet is iffy at best, let alone a continuous stream. Not here. I would easily stay here again on my next trip to this area. When I find a hotel that puts in this kind of effort to make my stay a pleasant experience – I’m in!

We stay here every year as our stop over hotel. Service is always amazing, clean, safe, well lit at night and right off the interstate. Breakfast offerings are just what we need to grab a good bite and get back on the road.

Very good hotel

It is a great hotel!