Find the Best Walnut Creek Hotels

The experience of our was truly exceptional. From the moment I walked in, the attentive staff ensured a seamless and pleasant process. The ambiance was inviting, and every detail seemed carefully curated to enhance the customer's experience. Their commitment to excellence was evident in every interaction. I'm genuinely impressed and will undoubtedly be returning soon. I highly recommend this place to anyone seeking top-notch service and a memorable experience.

Inflation has caused the dollar to depreciate. A hotel that originally cost 100 US dollars is now 200 to 300 US dollars. The overall situation is generally very poor. The weekly hotel experience is simply incomparable with that of Asia. There is no executive lounge and no membership service. I would never stay in a hotel like this if I had to.

We had to check out of another hotel mid-trip due to issues, and ended up here instead. Despite being sold out online, I called the hotel directly and they were friendly and able to find me an available room. The exterior of this hotel is a bit dated, and the lobby area is functional but not fancy and new. The rooms however are very nice and seem to be recently renovated. Ours was super clean, comfortable, and just what we needed. I would stay here again without question. If you happen to need a hotel in Concord, just skip all of those and stay here just a few minutes away. There is not a single remotely sanitary hotel in all of Concord.

I recently stayed at this Motel 6 for a overnight stay. The checkin was easy and I had no issues. The room provided all the amenities I would expect for a budget motel. I will stay here again in the future.

I have stayed at this hotel multiple times throughout the past three years going back and forth from the Bay Area for work. Each time has somehow been increasingly worse of an experience. From the countless drug addicts seen staying at this hotel to watching a manager speak down and berate a new hire that had difficulty understanding English while checking in. I thought that maybe these were just circumstantial situations to my first few stays. However, with this last encounter having ”rust” and hair throughout the shower tub, I was pretty much at my end dealing with this specific hotel/location. You'd believe Walnut Creek would be held to a higher standard than what you'd expect out of a motel in Concord or Pittsburg. Considering the extreme measures people have gone to with Covid I would have thought the hotel would take pride in cleanliness or take responsibility for the pure negligence of cleaning the bathroom. I believed it was blood but I was told by a manager through a phone call it was rust. As somebody who has ran a real estate investment company for most of my life I certainly find it hard to believe this is rust or that it would not be addressed immediately if it was. Also find it hard to believe it was rust when there was splatters and hair throughout the tub not on the metal part of the shower drain but on the tub itself. Nevertheless, I did not appreciate being talked down to on the voicemail that was left for me and I was sure to let them know that. I also had told them I'd be making it very known about the disgusting conditions of this hotel and the pure disrespect I was shown. This is not the first bad experience here. It's bad every single time. I was offered free parking but in my opinion it's just the principal behind it and it was truly just disgusting. After talking to corporate on the phone about the situation and all the experiences for an hour the gentleman had offered me points to try and rectify the situation. I do not even know what the points equivocate out to dollar wise and this was after I made it a big deal; also why would I EVER stay at an IHG hotel again. Especially an organization that doesn't take any responsibility for the poorly ran facility. I hope that everyone that sees this review picks a different hotel to stay in. You can find a much better hotel like the Marriot for roughly the same price and you won't have to deal with any of these issues that I have dealt with every time. I am not one to cause issues nor to write a negative review but this place should honestly be labeled a Motel or be put out of business. I gave this property location and corporate plenty of opportunities to make the situation right and to take responsibility but neither were done. The manager made it out to seem that I was a scum bag looking for a hand out and they had already given me points so that should have been good enough. This has overall been the worst hotel experience I have ever had in my life. PLEASE GO ELSEWHERE!

Good location, good environment, staff is very warm, satisfied

Never would I ever expect this unprofessional treatment from a Hilton company hotel. I specifically picked this hotel to have a COVID safe girls day with family. I was looking online at the rates when a third party company e-mailed me about booking the reservation and I called the number. I wanted to confirm that the room service and pool were open since things are different with the pandemic. The agent called the hotel to confirm and they said that both were active and open. I'm not sure who lied- the hotel or the third party, but I don't think that the third party would lie if they went out of their way to call the hotel. We get there only to find out that there was no room service, the 2 ft long pool was closed for renovations, AND to top it all off, the hotel was 90 degrees. Our family couldn't even stay because a member of our party had a panic attack over how disgustingly hot and stuffy it was. Amenities aside- the air conditioning not working ALONE should qualify enough for a full refund. When I got home from the trip, I called the hotel and explained the situation and I was told I would receive a partial refund. Not thrilled but at least it was something. Then today I receive an e-mail saying my request for a refund was denied. They said it ”wasn't in the hotel's control” which is honestly bs. I understand that I booked through a third party but to have to deal with not having the amenities we specifically booked the hotel for, the AIR CONDITIONING NOT WORKING, and being LIED to numerous times, I believe is perfectly within the hotel's control. Hilton has enough money in the world to be within its control. Absolutely disgusting treatment and I will never be booking with Embassy Suites or any other Hilton branch EVER AGAIN.

The room was clean and the appliances, plumbing and TV were all in good working condition.

It is easy to forget that you are right next to a busy freeway once you have checked into the Lafayette Park. The hotel has this elegance and charm that sweeps you away and so easily you forget about the busy hustle of life that still continues outside its doors. We were here for the wedding of our friend, and it was a wonderful experience staying in the suite, for the most part, the hotel was accommodating on every level except for room service. They were the only staff that were grouchy no matter what time we called to order. Otherwise, there are elegant touches to our suite that made the experience picture perfect and beautiful as we all got ready for the wedding and crashed that evening. I only wish I booked longer so I could truly enjoy some time escaping the world and the chaos and just lounging in the room and by the pool. I highly suggest paying for the upgraded suites, as each member of our party booked different rooms and you could drastically tell differences, and the suites are definitely an upgraded elegance.

I traveled here with my Mom, Dad, & sister (4 adults). The beds are super comfortable, the couch in the living room is terribly uncomfortable (we spent relatively no time there). The tv options were lacking. I believe there were 40 channels & one if them was a tv guide channel, the tv also cut in & out. The staff at the front desk were super nice. The staff throughout the rest of the facility were kind lf dismissive, I’m not sure what to make of this place. The main issues our family had was the fluctuations in temperature. It was burning up in the room with the 2 beds. So much so that my sister and I literally couldn’t even use blankets when we slept. Throughout the hotel it was literally burning up nearly all the time. Also the smell in the hallways was pretty bad. In the 3 days we stayed here I felt like I subconsciously remembered when to hold my breathe. The continental breakfast was tops, though, it was one of the redeeming qualities to say the least. Also no vending machines, but there is a little nook beside the front desk with snacks & some beverages, def came in handy! Not my best or worst experience at a hotel, I guess. The maid did leave a note on my bed about not leaving anything on the bed, which I found to be a bit rude & passive aggressive, that could just be a me thing though. The information claim’s housekeeping only comes every other day, but they ended up coming every day, which I found kind of strange? But anyway. 3/4.