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I had an unexpected 5-night stay at this hotel when my daughter tested positive for COVID while attending a residential summer camp nearby. She had to come home for 5 days, but after that point, once she tested negative, she was permitted to return as a day camper for the remainder of the session. My daughter and I stayed at this hotel during that final week of camp; I drove her to the camp every morning and picked her up every night. Luckily, this hotel had a large suite with a kitchenette available during our stay. After returning to the hotel in the morning, I was able to plug in my laptop and work during the day, pausing to make myself a nice lunch, even grab a workout in the gym. I could not have asked for a more convenient hotel in terms of access and amenities. A word about the location: We took the Amtrak train to Providence station, then took an Uber to the hotel (around $16, as I recall). The hotel is located immediately next to the car rental garage for T.F. Green Providence Airport. So we checked in, put our bags in our room, and then I walked across the parking lot to pick up our rental car. It could not have been more convenient! I then drove to the nearby Trader Joe's to buy some groceries for the week. There aren't really any restaurants or shops within walking distance of the hotel, so it was very convenient to have the breakfast buffet that was included with our stay, and then be able to heat up a frozen meal or make a salad for lunch. The hotel is spotless and seems very new. All of the staff we interacted with were lovely. The general manager, Milton, went out of his way to help us and to make our stay as pleasant as possible. In particular, I want to give special thanks for how accommodating Milton was after I had gotten confused about having to change rooms during our stay. He had previously told me that the suite would only be available until Thursday, and that we would have to switch to a regular room for our final night. However, when we checked in, the front desk person told us we would be in the suite the entire time. I should have clarified this with Milton, but given the stressful and chaotic circumstances of the week, it slipped to the bottom of my list. Ultimately, Milton was able to move things around so that we were able to stay in the suite. I felt horribly guilty about this, but he was gracious and extremely understanding. I will always remember how kindly he treated me (and other guests too). I am a Hyatt Globalist and have stayed at dozens and dozens of different Hyatt properties over the years, including very upscale Park Hyatts and Andaz properties around the world. This cheerful, spotless, and comfortable airport hotel will always stand out in my memory because it was exactly what I needed, delivered with the highest level of service. Many thanks to the entire team at this hotel!

HORRIBLE!!! Avoid this hotel at all costs. After a long day of travel with our 9 year old son we arrived at the hotel at around 11:30 pm. Our flight landed just after 11pm. We had a confirmed reservation for one night and were exhausted from a long day of travel and were eager to get a good night rest. When we arrived we noticed someone’s workout clothes on the floor outside the door of the gym in the middle of our path. We circumvented the dirty clothes in the floor and we arrived at the front desk and told the gentleman we had a reservation. He told us that there were no rooms available despite having a reservation. He told me it was my fault for not checking in earlier and that my reserved room had been given to someone else. He went on to tell me I would need to call and request a refund and then blamed me for booking through a third party when in fact I booked with HILTON DIRECTLY. Never in my life have I heard of this and when I proceeded to inquire he then changed his story and said he didn’t have any clean rooms available. I asked if I could speak with a manager who emerged from a back room. He rudely sat at the computer and told me that he in fact had a room after all. After arriving in our room exhausted and exasperated we found a filthy room with a disheveled bed, crumbs on the floor and a smell that was like a stomach churning combination of beef jerky, maple syrup and vomit. My 9 year old son asked if we could sleep in the car instead and my husband and I considered it. I will NEVER stay at another Hilton property. What a nightmare.

This is a great hotel with a huge 2 bedrooms, kitchen and living room and 2 baths. My kids love it and I will be coming back here and there. I hope I got her name right but Ayesha was great and welcoming, great smile and also remembered my last name from previous stay. A+

Near the airport, parking is free and suitable for self-driving. 15 minutes drive from the city of Providence. The hotel facilities are also good, the rooms are large.

Please read, nightmare experience, do not stay here if you want to be treated with dignity. When I came to check in the check in clerk almost charged me $400 extra because she didn't know how to put my credit card on file and check in took 45 minutes overall, she seemed highly inexperienced. Thereafter in the room when I tried to take a shower in the evening there was a lot of hair in the bathtub and it would not drain. Consequently I went to same the front desk to discuss with the clerk, she stated that I could not move rooms until the evening. I then requested to check out and attempt to gain a refund for the remaining nights of my due to the dismal experience thus far. The clerk was very defensive and raised her voice multiple times, and used the fact that I'd booked through booking.com as an excuse to not give me a refund. She told me I should forgo a shower altogether and just go to bed. After this lengthy altercation, the clerk finally got approval from her manager Ashlyn to refund me for the remainder of the nights of my stay. The next morning, I then proceeded to leave the hotel as planned the night before with the clerk and the hotel manager Ashlyn. Now I have learned from booking.com that I have not received a refund as the hotel clerk did not correctly check me out, despite me being very clear the night before that I would be ending my stay early (with managerial approval). From check in to check out, I have had an absolute nightmare of an experience. This is especially frustrating when I am in Providence for business, but am instead spending invaluable time being berated by hotel staff. The hotel still refuses to reimburse me for the promised amount by the manager Ashlyn.

We encountered Gina tonight at The Loft. Her service was amazing!!! I’m so glad that we stopped for a night cap after such a long day of training. She made the exact drink I suggested even better than the original. Thank you Gina for making our night the best! You are one of a kind. The Loft is very lucky to have you as an employee. A very grateful patrons.

I stayed at this hotel for a recent bridge tournament. The staff couldn't have been nicer or more accomodating. Requests and questions were addressed promptly and graciously. The room was vey comfortable. Whoever designed the latest upgade knew what they were doing. The room was bright and spacious and the decor was attractive and restful. The shower was quickly hot and had great flow. The bed was very comfortble (no morning backache!) and there lots of outlets for charging my many devices. There were also some little touches that you don't always find any more -- a fridge in the room, a table and chair combo for snacking or writing, an easy-to-use tv with lots of channels. The location is convenient to the highway and to many restaurants -- altho the food in the hotel restaurants was very good. Minor complaints -- the shower floor was a little slippery (altho there was a handrail) and the AC was noisy. All in all, a great stay!

There was dirt and old food on the floor, the wall paper was peeling off the walls and mold was growing underneath and round window frames. The heat/AC vent was full of dust and other debris, ants everywhere. We were staying here for a one night away from home so the kids could use the pool, I took the kids to the pool while my husband went to see if we could get a cleaner room, the pool was disgusting, the water looked dirty, there were clumps of hair just stuck to the edge of the pool, there was what looked like poop in the bottom of the pool. We ended up checking out and going up the road to providence to find a new place to stay. Ruined our little escape as the kids didn’t get to a pool until almost dinner time.

The daughter said the room was fine! She arrived in the middle of the night. After calling, the hotel sent Suttle to pick her up. The service was very good. In a few days, I will stay again, and then I will send a photo video again. Unfortunately, the plane is more than five o'clock in the morning, and the breakfast is not felt.