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I decided to book my family into the Eagle for three nights ( I lived in Ha Tinh for two years and they were visiting to see the city). We were staying in a nice room. The hotel design is nice and the room is comfortable but that’s about where my happiness ends. First there was no assistance with bags during the whole visit. The door staff ignored our presence besides occasional bowing. Second, there blood on the floor of the shower when we arrived and this was never cleaned by room service. The staff English level is not good enough to communicate well. Third, there were no spoons provided in the room to make tea and it was very hard to get them after two phone calls and a trip down to the front desk. Further issues: There were no razors in the razor boxes and the room service menu in the room had only a limited selection (half of which was also unavailable). To get room service we had to go to reception and ask for the menu and order there which is kind of besides the point. Took two calls to get the WiFi password as it wasn’t written down anywhere. One of the robes provided in the room also had a massive hole in it. Arriving back at the room late and the lights in the corridors were off and it was completely dark. And finally the biggest issue we had during our stay, the catering. The breakfast menu had 4 items on it (one of which was eggs on their own). No continental option. No juice or teabags available with breakfast. No plain milk for coffee. No lemon tea as stated. No saucers for coffee cups. Second and third days we didn’t receive yoghurt or fruit either. Found fruit ourselves and had to help ourselves. Overall, I spent the majority of my stay wishing I had just booked us into Vinpearl instead as I have never had a bad experience there. I have never wanted to complain or check out early as badly as I have here. Very disappointed.

1. Room: good view; bed pillow quilt is very comfortable, three kinds of soft and hard pillows can be selected by yourself. 2. Hotel: good environment equipment; meals are OK, but when there are many people, it is not too much food; next door is a store, supermarket, cinema, very convenient. 3.spa: Often there is only one person, and it takes a long time to wait for the shortage of staff.

Book a room via booking.com about 1hour before we arrived, receptionist didn't receive our booking information yet, however we still can check in normally. The room doesn't have indoor jacuzzi as display pictures on booking.com, we did ask about it, but the staff told that jacuzzi is only available in VIP room (which is about 4x price, not surprised), and the display pictures are the same for all types of rooms (really?!). Room is very old, and abit smelly, standard amenities. We arrived on weekdays, so breakfast menu is only limited for eel soup, beef noodle, and tea/coffee, as expected. Not many things to raise your expectation as the price is only about 24$/night.

Due to the cold and rainy weather we have nearly been the only guests. If you look for a calm and relaxing place outside the city, Melia Vinpearl Cua Sot Beach is the right place for you. The whole staff of the hotel is amazing. Kind and friendly and loved to play with our baby. We also had the chance to enjoy our breakfast while our baby got entertainment. Mrs. Na is amazing, she is so supportive even before we arrived to the hotel. She really loves her job and gives her best to satisfy your requests. Huge thank you! Thank you to the whole team, you are amazing and we will not forget our stay! Some Feedback: -price of the restaurant is a bit high, considering that this restaurant is nearly the only option for the guests. Prices for room dining are OK.