Find the Cheap Franschhoek Hotels

Our 2nd visit to this charming guesthouse with friends. Friendly, helpful staff, beautiful French decor in the spacious 'Marseilles' room with lounge area and mountain views. Delicious breakfast served, there's a lounge with bar & fireplace to relax in a too. Only a short walk to the main road in village. We will be back.

What a fantastic experience. Far surpassed our expectations, from the friendliness and helpfulness of the staff, to the comfortable accommodation. We arrived to no power in the whole town and some surrounding areas, but didn't have to worry at all. We had a gas stove and gas braai, a fireplace to keep us cozy, and an inverter for TV and WIFI. Whisper was amazing, bringing us matches and wood. The restaurant was closed due to the power outage but reception arranged takeaways from a local restaurant for us. Power was restored that night. The breakfast was amazing. My husband raved about the scrambled eggs and I loved the beef sausages (and I'm super fussy). Our two teens loved the stay as well.

Our group of 11 guests occupied six rooms during our stay. We would like to commend the staff at theLAB, who were exceptional in their efforts to meet our needs and handled various situations with professionalism. The breakfasts were particularly outstanding. Regrettably, our overall experience was marred by numerous issues in each of the rooms we occupied. Below are specific examples: Blocked toilets Non-functional lights, both manually and via smart technology Blinds that failed to operate Outside lights that could not be turned off, resulting in excessive brightness in pool-facing rooms, which disrupted sleep. One staff member had to return after midnight to assist with this issue. Showers with either very low water pressure or complete failure; when relocated to another room, the shower conditions were similarly inadequate, leaving guests exposed while using the facilities. Staff were unable to resolve maintenance issues such as fixing lights or connecting them to smart applications. Inconsistencies in room amenities, such as kettles present without accompanying tea or coffee supplies. In summary, while theLAB is marketed as a high-tech, upscale hotel, our experience did not reflect the value we expected for our investment. I asked for my feedback to be forwarded to the owner, and was promised a call from him. That was last month. I've heard nothing. It's a pitty.

I always take ages to book a place. Looking at reviews, analyzing pics and checking the guest ratings, location, views, etc. And I usually get it right. Unfortunately this time around a few things slipped through the cracks and we were not 100% satisfied. Location is very good; walking distance to all the eateries and shops in town and the view was great. I think the property was great a few years ago but attention to detail has slipped and the owners are not re-investing or refreshing as often as is required in this market segment. Wear and tear is evident. Staff are doing their best but I don't think they are getting the required support to provide the customer experience that they Could be giving. Carpets in the reception area look worn and are not clean. Furniture in the room was worn out, shower was mouldy: the extraction fan was not working so the lady checking us in told us to open the window if we wanted to shower. That seemed proactive, but why not just get someone to fix the extraction;-). Breakfast was OK, nothing wrong, but also nothing that stood out. Overall, just an average experience.